Messaging Attachments

Flex Conversations requires Flex UI 2.0. If you are on Flex UI 1.x, please refer to Chat and Messaging pages.

Once Flex UI 2.x.x is enabled on your account and messaging channels have been migrated to Flex Conversations, you can start sending files via Flex Conversations channels, such as SMS and WhatsApp.

Only a single file attachment can be sent per message.

For more information on available file types and size limitations – please contact your administrator.

Send and receive files

Agents and customers will see the messaging canvas with any previous messages sent and received between them. At the bottom of the message canvas is the message input where you type out your replies, which includes the attachment button underneath on the left.

attach file empty

Clicking it will open your Operating System’s file picker which you can use to navigate your file structure and select the file you want to send. The chosen file will appear in a preview of the message with the file name and size shown. Click the send button to send the file or click the remove button to clear the file from the message input.

You can also include a text message with the file.

include a message with attached file

You will see an error notification if the file doesn’t meet the size or type restrictions your administrator has configured.

file unsupported in flex

When the attachment has been sent you’ll see the file preview in the chat history. If customers send you files they will also appear in the chat history.

files shown in chat

You can click the file preview to open the file. Depending on the file type it may open as a preview in your browser or be downloaded to your device. You may be prompted to select a location on your computer to save the file.

If the attachment fails to send you’ll be notified with a warning. You’ll need to re-select the file and send it again.

You can also drag and drop files into the Messaging Canvas to send them. Once you have dragged the file in, it will appear in the Message Input and you can send it right away or add text to the message before sending.

attach file by hovering over conversation

Next Steps

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