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Emergency Calling for SIP Trunking API

Twilio's Emergency Calling enables emergency call routing to Public Safety Answering Points (PSAPs) in the US, Canada and the UK.

Emergency calling is enabled on a per Phone Number basis. This page outlines the process you should follow to enable/disable emergency calling on a Phone Number associated with an Elastic SIP Trunk. Please ensure that you also read our Emergency Calling documentation.

The Phone Numbers subresource contains the list of Phone Number instances associated with this Trunk. Phone Number instances are managed through the core Twilio REST API. Check out the Phone Number reference docs for more information.

Starting September 8, 2021, Emergency Status will be Active for all Twilio phone numbers that are emergency calling capable. You won’t be able to enable or disable emergency calling on a phone number basis.

We will add a new parameter, Emergency Address Status, to check the emergency address registration status.

Enable Emergency Calling on a Twilio Number

  • Create and validate a new Emergency Address.
  • Associate an Emergency Address with a Twilio number.
  • Enable Emergency Calling on a Twilio number.
  • Check Emergency Calling Status on a Twilio number.

Disable Emergency Calling on a Twilio Number.

  • Disable Emergency Calling on a Twilio number.
  • Check Emergency Calling Status on a Twilio number.
  • Disassociate an Emergency Address from a Twilio number.
  • Delete an Emergency Address.

Actions

Create and validate a new Emergency Address

post
https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Addresses

Create a new Address and validate it for Emergency Calling by setting the EmergencyEnabled parameter to true.

        
        
        
        Ensure to set EmergencyEnabled to True

        Create and validate a new Emergency Address

        Ensure to set EmergencyEnabled to True
        Example Response(s)

        A new address might be suggested as part of the validation process:

        <?xml version='1.0' encoding='UTF-8'?>
        <TwilioResponse>
         <RestException>
          <Code>21629</Code>
          <Message>Failed to validate address. Check the suggested address. | FriendlyName: Twilio, CustomerName: Twilio, Street: 645 HARRISON ST, Locality: SAN FRANCISCO, Region: CA, PostalCode: 94105, IsoCountry: US</Message>
          <MoreInfo>https://www.twilio.com/docs/errors/21629</MoreInfo>
          <Status>400</Status>
         </RestException>
        </TwilioResponse>
        }
        

        Associate an Emergency Address with a Twilio number

        post
        https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/IncomingPhoneNumbers/{PhoneNumberSid}
              
              
              

              You can disassociate an Emergency Address by updating the the emergency_address_sid to null (or undefined, None or nil depending on your programming language).

              For curl leave the right side of the = blank:

              curl -X POST https://api.twilio.com/2010-04-01/Accounts/ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX/IncomingPhoneNumbers/PNXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.json \
              --data-urlencode "EmergencyAddressSid=" \
              -u ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX:your_auth_token

              Enable and disable Emergency Calling

              post
              https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/IncomingPhoneNumbers/{PhoneNumberSid}

              Please note that this step must not be combined with the previous one, they must be two separate API calls. You must associate/disassociate and then enable/disable.

                    
                    
                    

                    Note the EmergencyStatus parameter will change to Pending Activation. This process might take up to 5 minutes.

                          
                          
                          

                          Note the EmergencyStatus parameter will change to Pending Deactivation. This process may take up to 5 minutes.

                          Check Emergency Calling Status on a Twilio number

                          get
                          https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/IncomingPhoneNumbers/{PhoneNumberSid}
                                
                                
                                

                                Delete an Emergency Address

                                delete
                                https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Addresses/{AddressSid}
                                      
                                      
                                      

                                      Changing the Emergency Address on a Twilio Number

                                      • Disable Emergency Calling on your Twilio Number.
                                      • Check Emergency Calling Status on a Twilio number to ensure it's Inactive.
                                      • Associate new Emergency Address with Twilio Number.
                                      • Enable Emergency Calling on the Twilio Number.
                                      • Check Emergency Calling Status on a Twilio number to ensure it's Active.
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