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Elastic SIP Trunking — Solution Blueprints



Contact centers

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Genesys Cloud

Genesys Cloud contact center uses the telephony foundation of Genesys Cloud Communicate to operate a contact center service that handles every aspect of customer interactions, including interactive voice response (IVR), automatic call distribution (ACD), skills-based routing of phone calls, emails, web chats, and much more. The BYOC Cloud solution provides flexibility and interoperability to the Genesys Cloud Contact Center allowing you to select your SIP Trunking provider, like Twilio, for PSTN access.

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Genesys Cloud(link takes you to an external page)
Avaya

Avaya's Premises-based Contact Center Solutions help enterprises manage their customers' experiences by providing multimedia routing, workforce optimization and outbound self-service. This solutions blue print focuses on interoperability to a premises-based Avaya Aura Contact Center consisting of SBC, Communications Manager, Session Manager, and Twilio's Elastic SIP Trunking service.

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Avaya ESBC, Aura CM, SM and Twilio Elastic SIP Trunking Configuration Guide


Zoom Phone

Zoom Phone is an enterprise cloud phone system. Zoom Phone offers a "bring your own carrier" (BYOC) approach, called "Zoom Phone Premise Peering PSTN", which gives you the flexibility to select your SIP Trunking providers, like Twilio, for PSTNC access.

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Session border controllers

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Audiocodes

Audiocode's SBCs are designed to secure SIP communications interfaces and ensure interoperability across the multivendor SIP communications environment. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including Microsoft Teams, Twilio's Elastic SIP Trunking cloud services, and legacy on-premises telephony equipment.

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Ribbon Communications

Ribbon's SBCs are designed to secure SIP communications interfaces and ensure interoperability across the multivendor SIP communications environment. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including Microsoft Teams, Cisco Unified Call Manager, Twilio's Elastic SIP Trunking cloud services, and legacy on-premises telephony equipment.

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Oracle Communications

Oracle Communications SBCs are designed to secure SIP communications interfaces and ensure interoperability across the multivendor SIP communications environment. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including Microsoft Teams, Twilio's Elastic SIP Trunking cloud services, and legacy on-premises telephony equipment.

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Cisco

Cisco's Unified Border Element (CUBE and vCUBE) are designed to secure SIP communications interfaces. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including Twilio's Elastic SIP Trunking cloud services, and legacy on-premises telephony equipment.

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For configuration guides with other IP network elements such as IP PBXs, please refer to the Elastic SIP Trunking Configuration Guides.


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