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FeedbackSummary Resource

Call FeedbackSummary resources provide an idea of how your end user’s perceive the quality of their calls and the most common issues they have encountered in the context of all your voice traffic during a specific time frame.

CallFeedbackSummary properties

Resource Properties in REST API format
account_sid
sid<AC> Not PII

The unique id of the Account responsible for this resource.

call_count
integer Not PII

The total number of calls.

call_feedback_count
integer Not PII

The total number of calls with a feedback entry.

date_created
date_time<rfc2822> Not PII

The date that this resource was created, given in RFC 2822 format.

date_updated
date_time<rfc2822> Not PII

The date that this resource was last updated, given in RFC 2822 format.

end_date
date_time<iso8601> Not PII

The last date for which feedback entries are included in this Feedback Summary, formatted as YYYY-MM-DD and specified in UTC.

include_subaccounts
boolean Not PII

Whether the feedback summary includes subaccounts; true if it does, otherwise false.

issues
feedback_issue[] Not PII

A list of issues experienced during the call. The issues can be: imperfect-audio, dropped-call, incorrect-caller-id, post-dial-delay, digits-not-captured, audio-latency, or one-way-audio.

quality_score_average
decimal Not PII

The average QualityScore of the feedback entries.

quality_score_median
decimal Not PII

The median QualityScore of the feedback entries.

quality_score_standard_deviation
decimal Not PII

The standard deviation of the quality scores.

sid
sid<FS> Not PII

A 34 character string that uniquely identifies this resource.

start_date
date_time<iso8601> Not PII

The first date for which feedback entries are included in this feedback summary, formatted as YYYY-MM-DD and specified in UTC.

status
enum:status Not PII

The status of the feedback summary can be queued, in-progress, completed, or failed.

Create a CallFeedbackSummary resource

post
https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Calls/FeedbackSummary.json
Parameters
Parameters in REST API format
account_sid
Path
post sid<AC> Not PII

The unique id of the Account responsible for this resource.

start_date
Required
post date<iso8601> Not PII

Only include feedback given on or after this date. Format is YYYY-MM-DD and specified in UTC.

end_date
Required
post date<iso8601> Not PII

Only include feedback given on or before this date. Format is YYYY-MM-DD and specified in UTC.

include_subaccounts
Optional
post boolean Not PII

Whether to also include Feedback resources from all subaccounts. true includes feedback from all subaccounts and false, the default, includes feedback from only the specified account.

status_callback
Optional
post url Not PII

The URL that we will request when the feedback summary is complete.

status_callback_method
Optional
post http_method Not PII

The HTTP method (GET or POST) we use to make the request to the StatusCallback URL.

Example 1
        
        
        
        

        Fetch a CallFeedbackSummary resource

        get
        https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Calls/FeedbackSummary/{Sid}.json
        Parameters
        Parameters in REST API format
        account_sid
        Path
        get sid<AC> Not PII

        The unique id of the Account responsible for this resource.

        sid
        Path
        get sid<FS> Not PII

        A 34 character string that uniquely identifies this resource.

        Example 1
              
              
              
              

              Delete a CallFeedbackSummary resource

              delete
              https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Calls/FeedbackSummary/{Sid}.json

              If successful, an HTTP 204 response with no body is returned.

              Parameters
              Parameters in REST API format
              account_sid
              Path
              delete sid<AC> Not PII

              The unique id of the Account responsible for this resource.

              sid
              Path
              delete sid<FS> Not PII

              A 34 character string that uniquely identifies this resource.

              Example 1
                    
                    
                    
                    
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