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FeedbackSummary Resource

Call FeedbackSummary resources provide an idea of how your end user’s perceive the quality of their calls and the most common issues they have encountered in the context of all your voice traffic during a specific time frame.

CallFeedbackSummary properties

Names in PHP format
accountSid
sid<AC> Not PII

The unique id of the Account responsible for this resource.

callCount
integer Not PII

The total number of calls.

callFeedbackCount
integer Not PII

The total number of calls with a feedback entry.

dateCreated
date_time<rfc2822> Not PII

The date that this resource was created, given in RFC 2822 format.

dateUpdated
date_time<rfc2822> Not PII

The date that this resource was last updated, given in RFC 2822 format.

endDate
date_time<iso8601> Not PII

The last date for which feedback entries are included in this Feedback Summary, formatted as YYYY-MM-DD and specified in UTC.

includeSubaccounts
boolean Not PII

Whether the feedback summary includes subaccounts; true if it does, otherwise false.

issues
feedback_issue[] Not PII

A list of issues experienced during the call. The issues can be: imperfect-audio, dropped-call, incorrect-caller-id, post-dial-delay, digits-not-captured, audio-latency, or one-way-audio.

qualityScoreAverage
decimal Not PII

The average QualityScore of the feedback entries.

qualityScoreMedian
decimal Not PII

The median QualityScore of the feedback entries.

qualityScoreStandardDeviation
decimal Not PII

The standard deviation of the quality scores.

sid
sid<FS> Not PII

A 34 character string that uniquely identifies this resource.

startDate
date_time<iso8601> Not PII

The first date for which feedback entries are included in this feedback summary, formatted as YYYY-MM-DD and specified in UTC.

status
enum:status Not PII

The status of the feedback summary can be queued, in-progress, completed, or failed.

Create a CallFeedbackSummary resource

post
https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Calls/FeedbackSummary.json
Parameters
Names in PHP format
startDate
Required
post date<iso8601> Not PII

Only include feedback given on or after this date. Format is YYYY-MM-DD and specified in UTC.

endDate
Required
post date<iso8601> Not PII

Only include feedback given on or before this date. Format is YYYY-MM-DD and specified in UTC.

includeSubaccounts
Optional
post boolean Not PII

Whether to also include Feedback resources from all subaccounts. true includes feedback from all subaccounts and false, the default, includes feedback from only the specified account.

statusCallback
Optional
post url Not PII

The URL that we will request when the feedback summary is complete.

statusCallbackMethod
Optional
post http_method Not PII

The HTTP method (GET or POST) we use to make the request to the StatusCallback URL.

accountSid
Required
post sid<AC> Not PII

The unique id of the Account responsible for this resource.

Example 1
        
        
        
        

        Fetch a CallFeedbackSummary resource

        get
        https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Calls/FeedbackSummary/{Sid}.json
        Parameters
        Names in PHP format
        accountSid
        Required
        get sid<AC> Not PII

        The unique id of the Account responsible for this resource.

        sid
        Required
        get sid<FS> Not PII

        A 34 character string that uniquely identifies this resource.

        Example 1
              
              
              
              

              Delete a CallFeedbackSummary resource

              delete
              https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Calls/FeedbackSummary/{Sid}.json

              If successful, an HTTP 204 response with no body is returned.

              Parameters
              Names in PHP format
              accountSid
              Required
              delete sid<AC> Not PII

              The unique id of the Account responsible for this resource.

              sid
              Required
              delete sid<FS> Not PII

              A 34 character string that uniquely identifies this resource.

              Example 1
                    
                    
                    
                    

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