FeedbackSummary Resource
Call FeedbackSummary resources provide an idea of how your end user’s perceive the quality of their calls and the most common issues they have encountered in the context of all your voice traffic during a specific time frame.
CallFeedbackSummary properties
| Resource Properties in REST API format | |
|---|---|
account_sid
|
The unique id of the Account responsible for this resource. |
call_count
|
The total number of calls. |
call_feedback_count
|
The total number of calls with a feedback entry. |
date_created
|
The date that this resource was created, given in RFC 2822 format. |
date_updated
|
The date that this resource was last updated, given in RFC 2822 format. |
end_date
|
The last date for which feedback entries are included in this Feedback Summary, formatted as |
include_subaccounts
|
Whether the feedback summary includes subaccounts; |
issues
|
A list of issues experienced during the call. The issues can be: |
quality_score_average
|
The average QualityScore of the feedback entries. |
quality_score_median
|
The median QualityScore of the feedback entries. |
quality_score_standard_deviation
|
The standard deviation of the quality scores. |
sid
|
A 34 character string that uniquely identifies this resource. |
start_date
|
The first date for which feedback entries are included in this feedback summary, formatted as |
status
|
The status of the feedback summary can be |
Create a CallFeedbackSummary resource
https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Calls/FeedbackSummary.json
Parameters
| Parameters in REST API format | |
|---|---|
account_sid
Path
|
The unique id of the Account responsible for this resource. |
start_date
Required
|
Only include feedback given on or after this date. Format is |
end_date
Required
|
Only include feedback given on or before this date. Format is |
include_subaccounts
Optional
|
Whether to also include Feedback resources from all subaccounts. |
status_callback
Optional
|
The URL that we will request when the feedback summary is complete. |
status_callback_method
Optional
|
The HTTP method ( |
Example 1
Fetch a CallFeedbackSummary resource
https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Calls/FeedbackSummary/{Sid}.json
Parameters
| Parameters in REST API format | |
|---|---|
account_sid
Path
|
The unique id of the Account responsible for this resource. |
sid
Path
|
A 34 character string that uniquely identifies this resource. |
Example 1
Delete a CallFeedbackSummary resource
https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Calls/FeedbackSummary/{Sid}.json
If successful, an HTTP 204 response with no body is returned.
Parameters
| Parameters in REST API format | |
|---|---|
account_sid
Path
|
The unique id of the Account responsible for this resource. |
sid
Path
|
A 34 character string that uniquely identifies this resource. |
Example 1
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