A user calls your Twilio phone number

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HOW PEOPLE USE TWILIO VOICE

Automate Workflows

with Twilio voice by triggering automated phone calls as part of your existing business processes or dynamically routing calls based on CRM data. Increase efficiency of employees by removing unnecessary steps.

Call Tracking for Lead Generation

can help your business generate and track leads. Purchase a Twilio phone number for each lead source you want to track, and your app can decide how to direct callers and gather metrics.

Simple conference calling.

Bridge users together and optionally elect one of them as the moderator, who starts the conference when they enter, and ends the conference room when he hangs up. All in three lines of code.

Interactive Voice Response (IVR).

Build your own IVR system using Twilio's text-to-speech (TTS), audio playback, audio recording, and gathering keypad digits (DTMF), you can build an industrial-strength IVR system in minutes, not months.

Build a call center

Twilio Voice comes out-of-the-box with all the features you need to build a call center. Call bridging, conferencing, audio playback, audio recording, and transcription are all a few lines of code away

Build a company phone (PBX)

with Twilio voice without the hassle and headache of buying ports, buying dumb minutes, and buying big clunky hardware. All you need is the Twilio API, Twilio's smart voice minutes, and your existing development talent and creativity.

"Using Twilio, we are able to close more transactions helping both ticket buyers and sellers"

CONFERENCE CALLING IN THREE LINES OF CODE

Conferencing callers together is a snap with Twilio Voice. In three lines of TwiML, or a call to the REST API, your app can instantly drop callers into a conference room.

You can also elect a caller to be the moderator, and until they're conferenced in, everyone will automatically be placed in a waiting lobby. And then when the moderator leaves, the conference call ends.

ENOUGH JIBBER JABBER. SHOW ME SOME CODE

Gather
Conference
Dial
Play
  • Twilio Gather code sample
  • Twilio Conference code sample
  • Twilio Dial code sample
  • Twilio Say code sample

<Gather> keypad digits, and POST the result to your server, where your application decides what to do, and return a new XML instruction document.

Twilio fetches and <Play>s the MP3 for your caller. Pretty much any audio format works, MP3, Wav, AIFF... whatever ya got, just throw it at Twilio and we'll sort out the details

Twilio <Say>s your text to the caller, so you can build dynamic data driven voice apps.

Twilio <Say>s your text to the caller, so you can build dynamic data driven voice apps.

Creating a conference call is as simple as <Dial> 'ing the caller to a <Conference> room, you pick the name.

Twilio text-to-speech (TTS) lets you speak any text to the caller, using a man or woman's voice

You can simultaneously <Dial> multiple phone numbers by nesting extra <Number>s inside

To <Play> audio to the caller, just pass in the URL of the audio file. We'll grab it, cache it, and make it instantly read for your callers

Have audio in a weird format? <Play> it! MP3, AIFF, WAV, you name it. Twilio handles pretty much any audio format and transcodes it to be phone-friendly so you don't have to

NO SHENANIGANS PAY-AS-YOU-GO PRICING

With Twilio, there are no contracts, no setup charges, and no shenanigans... you just pay for what you use, when you use it.

Twilio comes out of the box with all the goodies, so you can quickly get building powerful voice and SMS apps. Transcription, recording storage, phone number API provisioning, and a state-of-the-art text-to-speech engine are all ready and waiting for you.

Try Twilio Free

PHONE CALLS

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Inbound

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Outbound

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Inbound toll-free

PHONE NUMBERS

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Standard

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Toll-free

YOU'RE IN GOOD COMPANY

Big companies rely on the scalability and reliability of Twilio Voice to power their communications apps.

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With a community of 75,000 developers building voice apps, there's a thriving ecosystem of code samples and how-to's waiting for you.

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