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TaskRouter: Skills-based routing for contact centers

Twilio's TaskRouter is a skills-based routing system that provides the heart of a contact center that you can control from your code.

With flexible routing logic, you can match tasks to workers while maintaining escalation and fallback rules. TaskRouter can track the state of all tasks and workers in your system and monitor performance, freeing you up to build your ideal customer experience.

How TaskRouter works.

Not a developer, or looking for pricing information(link takes you to an external page)? Check out the TaskRouter product page.

Get started with TaskRouter

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Pick your server-side programming language of choice and get up and running with one of our TaskRouter quickstarts:

  • C#
  • Java
  • PHP
  • Python
  • Ruby

Integrate TaskRouter into your applications

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You can integrate and manage TaskRouter through the following APIs and tools:

Find TaskRouter inspiration and guidance in our step-by-step tutorials:

Need some help? Reach out to our support team by filling out this form(link takes you to an external page).

We can't wait to see what you build!

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