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Call Summary



Complete

complete page anchor

com.twilio.voice.insights.call-summary.complete

Call Summary Complete events are compatible with Webhook, Kinesis and Segment sinks. To learn more, you can get started with the Webhook, Kinesis or Segment quickstarts and refer to the product documentation.

Examples

1
{
2
"specversion" : "1.0",
3
"type" : "com.twilio.voice.insights.call-summary.complete",
4
"source" : "AB00000000000000000000000001",
5
"id" : "NO00000000000000000000000001",
6
"dataschema" : "https://events-schemas.twilio.com/VoiceInsights.CallSummary/7",
7
"datacontenttype" : "2025-10-08T07:17:02.363Z",
8
"data" : {
9
"call_sid" : "CA0000000000000000000000000000001",
10
"account_sid" : "AC0000000000000000000000000000001",
11
"parent_call_sid" : "CA0000000000000000000000000000002",
12
"parent_account_sid" : "AC0000000000000000000000000000002",
13
"created_time" : "2023-01-01T00:00:00Z",
14
"start_time" : "2023-01-01T00:00:00Z",
15
"end_time" : "2023-01-01T00:00:00Z",
16
"duration" : 120,
17
"connect_duration" : 115,
18
"call_type" : "carrier",
19
"call_state" : "completed",
20
"from" : {
21
"caller" : "+18089490189",
22
"callee" : "+1234567890",
23
"carrier" : "Verizon Wireless",
24
"connection" : "pstn",
25
"number_prefix" : "44",
26
"location" : {
27
"lat" : 40.83885,
28
"lon" : -74.04568
29
},
30
"city" : "New York",
31
"country_code" : "US",
32
"country_subdivision" : "CA",
33
"ip_address" : "172.0.0.130",
34
"sdk" : {
35
"type" : "voice-ios",
36
"version" : "5.7.2",
37
"platform" : "iOS",
38
"region" : "us1",
39
"selected_region" : "us1",
40
"browser" : {
41
"name" : "Chrome",
42
"major" : "89",
43
"version" : "89.0.4389.90"
44
},
45
"os" : {
46
"name" : "Windows",
47
"version" : "10"
48
},
49
"device" : {
50
"model" : "iPhone X",
51
"type" : "mobile",
52
"vendor" : "Apple",
53
"arch" : "x86"
54
},
55
"engine" : {
56
"name" : "Blink",
57
"version" : "537.36"
58
},
59
"edge_location" : "ashburn"
60
}
61
},
62
"to" : {
63
"caller" : "+18089490189",
64
"callee" : "+1234567890",
65
"carrier" : "Verizon Wireless",
66
"connection" : "pstn",
67
"number_prefix" : "44",
68
"location" : {
69
"lat" : 40.83885,
70
"lon" : -74.04568
71
},
72
"city" : "New York",
73
"country_code" : "US",
74
"country_subdivision" : "CA",
75
"ip_address" : "172.0.0.130",
76
"sdk" : {
77
"type" : "voice-ios",
78
"version" : "5.7.2",
79
"platform" : "iOS",
80
"region" : "us1",
81
"selected_region" : "us1",
82
"browser" : {
83
"name" : "Chrome",
84
"major" : "89",
85
"version" : "89.0.4389.90"
86
},
87
"os" : {
88
"name" : "Windows",
89
"version" : "10"
90
},
91
"device" : {
92
"model" : "iPhone X",
93
"type" : "mobile",
94
"vendor" : "Apple",
95
"arch" : "x86"
96
},
97
"engine" : {
98
"name" : "Blink",
99
"version" : "537.36"
100
},
101
"edge_location" : "ashburn"
102
}
103
},
104
"processing_state" : "partial",
105
"processing_version" : 1,
106
"sip_edge" : {
107
"properties" : {
108
"q850_cause" : 16,
109
"last_sip_response_num" : 200,
110
"pdd_ms" : 100,
111
"route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM",
112
"media_region" : "us1",
113
"signaling_region" : "us1",
114
"twilio_media_ip" : "54.xxx.xx.xxx",
115
"twilio_signaling_ip" : "54.xxx.xx.xxx",
116
"external_media_ip" : "54.xxx.xx.xxx",
117
"external_signaling_ip" : "54.xxx.xx.xxx",
118
"sip_call_id" : "xxxxx@0.0.0.0",
119
"user_agent" : "xxxx",
120
"selected_region" : "us1",
121
"region" : "us1",
122
"edge_location" : "ashburn",
123
"queue_time" : 0,
124
"trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
125
"disconnected_by" : "caller",
126
"direction" : "inbound",
127
"settings" : {
128
"ice_restart_enabled" : true,
129
"dscp" : true,
130
"edge" : "ashburn",
131
"selected_edges" : [
132
"ashburn"
133
]
134
},
135
"app" : {
136
"name" : "MyVoiceApp",
137
"id" : "com.example.myvoiceapp",
138
"version" : "1.0.0",
139
"build_number" : "100",
140
"compile_sdk_version" : "5.7.2",
141
"min_os_version" : "10",
142
"target_os_version" : "14.4"
143
}
144
},
145
"metrics" : {
146
"inbound" : {
147
"codec" : 111,
148
"codec_name" : "pcmu",
149
"packets_received" : 1000,
150
"packets_sent" : 1000,
151
"packets_lost" : 10,
152
"packets_loss_percentage" : 1.0,
153
"jitter" : {
154
"min" : 81.857,
155
"max" : 93.915,
156
"avg" : 89.168,
157
"value" : 85.0
158
},
159
"rtt" : {
160
"min" : 81.857,
161
"max" : 93.915,
162
"avg" : 89.168,
163
"value" : 85.0
164
},
165
"mos" : {
166
"min" : 81.857,
167
"max" : 93.915,
168
"avg" : 89.168,
169
"value" : 85.0
170
},
171
"audio_in" : {
172
"min" : 81.857,
173
"max" : 93.915,
174
"avg" : 89.168,
175
"value" : 85.0
176
},
177
"audio_out" : {
178
"min" : 81.857,
179
"max" : 93.915,
180
"avg" : 89.168,
181
"value" : 85.0
182
},
183
"latency" : {
184
"min" : 81.857,
185
"max" : 93.915,
186
"avg" : 89.168,
187
"value" : 85.0
188
},
189
"bytes_received" : 8000,
190
"bytes_sent" : 8000,
191
"packet_delay_variation" : {
192
"d50" : 20,
193
"d70" : 30,
194
"d90" : 50,
195
"d120" : 70,
196
"d150" : 90,
197
"d200" : 110,
198
"d300" : 150
199
}
200
},
201
"outbound" : {
202
"codec" : 111,
203
"codec_name" : "pcmu",
204
"packets_received" : 1000,
205
"packets_sent" : 1000,
206
"packets_lost" : 10,
207
"packets_loss_percentage" : 1.0,
208
"jitter" : {
209
"min" : 81.857,
210
"max" : 93.915,
211
"avg" : 89.168,
212
"value" : 85.0
213
},
214
"rtt" : {
215
"min" : 81.857,
216
"max" : 93.915,
217
"avg" : 89.168,
218
"value" : 85.0
219
},
220
"mos" : {
221
"min" : 81.857,
222
"max" : 93.915,
223
"avg" : 89.168,
224
"value" : 85.0
225
},
226
"audio_in" : {
227
"min" : 81.857,
228
"max" : 93.915,
229
"avg" : 89.168,
230
"value" : 85.0
231
},
232
"audio_out" : {
233
"min" : 81.857,
234
"max" : 93.915,
235
"avg" : 89.168,
236
"value" : 85.0
237
},
238
"latency" : {
239
"min" : 81.857,
240
"max" : 93.915,
241
"avg" : 89.168,
242
"value" : 85.0
243
},
244
"bytes_received" : 8000,
245
"bytes_sent" : 8000,
246
"packet_delay_variation" : {
247
"d50" : 20,
248
"d70" : 30,
249
"d90" : 50,
250
"d120" : 70,
251
"d150" : 90,
252
"d200" : 110,
253
"d300" : 150
254
}
255
}
256
},
257
"tags" : [
258
"high_jitter"
259
],
260
"events" : {
261
"feedback" : {
262
"reason" : "excellent",
263
"score" : 1
264
},
265
"groups" : { },
266
"levels" : { },
267
"errors" : { }
268
}
269
},
270
"carrier_edge" : {
271
"properties" : {
272
"q850_cause" : 16,
273
"last_sip_response_num" : 200,
274
"pdd_ms" : 100,
275
"route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM",
276
"media_region" : "us1",
277
"signaling_region" : "us1",
278
"twilio_media_ip" : "54.xxx.xx.xxx",
279
"twilio_signaling_ip" : "54.xxx.xx.xxx",
280
"external_media_ip" : "54.xxx.xx.xxx",
281
"external_signaling_ip" : "54.xxx.xx.xxx",
282
"sip_call_id" : "xxxxx@0.0.0.0",
283
"user_agent" : "xxxx",
284
"selected_region" : "us1",
285
"region" : "us1",
286
"edge_location" : "ashburn",
287
"queue_time" : 0,
288
"trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
289
"disconnected_by" : "caller",
290
"direction" : "inbound",
291
"settings" : {
292
"ice_restart_enabled" : true,
293
"dscp" : true,
294
"edge" : "ashburn",
295
"selected_edges" : [
296
"ashburn"
297
]
298
},
299
"app" : {
300
"name" : "MyVoiceApp",
301
"id" : "com.example.myvoiceapp",
302
"version" : "1.0.0",
303
"build_number" : "100",
304
"compile_sdk_version" : "5.7.2",
305
"min_os_version" : "10",
306
"target_os_version" : "14.4"
307
}
308
},
309
"metrics" : {
310
"inbound" : {
311
"codec" : 111,
312
"codec_name" : "pcmu",
313
"packets_received" : 1000,
314
"packets_sent" : 1000,
315
"packets_lost" : 10,
316
"packets_loss_percentage" : 1.0,
317
"jitter" : {
318
"min" : 81.857,
319
"max" : 93.915,
320
"avg" : 89.168,
321
"value" : 85.0
322
},
323
"rtt" : {
324
"min" : 81.857,
325
"max" : 93.915,
326
"avg" : 89.168,
327
"value" : 85.0
328
},
329
"mos" : {
330
"min" : 81.857,
331
"max" : 93.915,
332
"avg" : 89.168,
333
"value" : 85.0
334
},
335
"audio_in" : {
336
"min" : 81.857,
337
"max" : 93.915,
338
"avg" : 89.168,
339
"value" : 85.0
340
},
341
"audio_out" : {
342
"min" : 81.857,
343
"max" : 93.915,
344
"avg" : 89.168,
345
"value" : 85.0
346
},
347
"latency" : {
348
"min" : 81.857,
349
"max" : 93.915,
350
"avg" : 89.168,
351
"value" : 85.0
352
},
353
"bytes_received" : 8000,
354
"bytes_sent" : 8000,
355
"packet_delay_variation" : {
356
"d50" : 20,
357
"d70" : 30,
358
"d90" : 50,
359
"d120" : 70,
360
"d150" : 90,
361
"d200" : 110,
362
"d300" : 150
363
}
364
},
365
"outbound" : {
366
"codec" : 111,
367
"codec_name" : "pcmu",
368
"packets_received" : 1000,
369
"packets_sent" : 1000,
370
"packets_lost" : 10,
371
"packets_loss_percentage" : 1.0,
372
"jitter" : {
373
"min" : 81.857,
374
"max" : 93.915,
375
"avg" : 89.168,
376
"value" : 85.0
377
},
378
"rtt" : {
379
"min" : 81.857,
380
"max" : 93.915,
381
"avg" : 89.168,
382
"value" : 85.0
383
},
384
"mos" : {
385
"min" : 81.857,
386
"max" : 93.915,
387
"avg" : 89.168,
388
"value" : 85.0
389
},
390
"audio_in" : {
391
"min" : 81.857,
392
"max" : 93.915,
393
"avg" : 89.168,
394
"value" : 85.0
395
},
396
"audio_out" : {
397
"min" : 81.857,
398
"max" : 93.915,
399
"avg" : 89.168,
400
"value" : 85.0
401
},
402
"latency" : {
403
"min" : 81.857,
404
"max" : 93.915,
405
"avg" : 89.168,
406
"value" : 85.0
407
},
408
"bytes_received" : 8000,
409
"bytes_sent" : 8000,
410
"packet_delay_variation" : {
411
"d50" : 20,
412
"d70" : 30,
413
"d90" : 50,
414
"d120" : 70,
415
"d150" : 90,
416
"d200" : 110,
417
"d300" : 150
418
}
419
}
420
},
421
"tags" : [
422
"high_jitter"
423
],
424
"events" : {
425
"feedback" : {
426
"reason" : "excellent",
427
"score" : 1
428
},
429
"groups" : { },
430
"levels" : { },
431
"errors" : { }
432
}
433
},
434
"sdk_edge" : {
435
"properties" : {
436
"q850_cause" : 16,
437
"last_sip_response_num" : 200,
438
"pdd_ms" : 100,
439
"route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM",
440
"media_region" : "us1",
441
"signaling_region" : "us1",
442
"twilio_media_ip" : "54.xxx.xx.xxx",
443
"twilio_signaling_ip" : "54.xxx.xx.xxx",
444
"external_media_ip" : "54.xxx.xx.xxx",
445
"external_signaling_ip" : "54.xxx.xx.xxx",
446
"sip_call_id" : "xxxxx@0.0.0.0",
447
"user_agent" : "xxxx",
448
"selected_region" : "us1",
449
"region" : "us1",
450
"edge_location" : "ashburn",
451
"queue_time" : 0,
452
"trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
453
"disconnected_by" : "caller",
454
"direction" : "inbound",
455
"settings" : {
456
"ice_restart_enabled" : true,
457
"dscp" : true,
458
"edge" : "ashburn",
459
"selected_edges" : [
460
"ashburn"
461
]
462
},
463
"app" : {
464
"name" : "MyVoiceApp",
465
"id" : "com.example.myvoiceapp",
466
"version" : "1.0.0",
467
"build_number" : "100",
468
"compile_sdk_version" : "5.7.2",
469
"min_os_version" : "10",
470
"target_os_version" : "14.4"
471
}
472
},
473
"metrics" : {
474
"inbound" : {
475
"codec" : 111,
476
"codec_name" : "pcmu",
477
"packets_received" : 1000,
478
"packets_sent" : 1000,
479
"packets_lost" : 10,
480
"packets_loss_percentage" : 1.0,
481
"jitter" : {
482
"min" : 81.857,
483
"max" : 93.915,
484
"avg" : 89.168,
485
"value" : 85.0
486
},
487
"rtt" : {
488
"min" : 81.857,
489
"max" : 93.915,
490
"avg" : 89.168,
491
"value" : 85.0
492
},
493
"mos" : {
494
"min" : 81.857,
495
"max" : 93.915,
496
"avg" : 89.168,
497
"value" : 85.0
498
},
499
"audio_in" : {
500
"min" : 81.857,
501
"max" : 93.915,
502
"avg" : 89.168,
503
"value" : 85.0
504
},
505
"audio_out" : {
506
"min" : 81.857,
507
"max" : 93.915,
508
"avg" : 89.168,
509
"value" : 85.0
510
},
511
"latency" : {
512
"min" : 81.857,
513
"max" : 93.915,
514
"avg" : 89.168,
515
"value" : 85.0
516
},
517
"bytes_received" : 8000,
518
"bytes_sent" : 8000,
519
"packet_delay_variation" : {
520
"d50" : 20,
521
"d70" : 30,
522
"d90" : 50,
523
"d120" : 70,
524
"d150" : 90,
525
"d200" : 110,
526
"d300" : 150
527
}
528
},
529
"outbound" : {
530
"codec" : 111,
531
"codec_name" : "pcmu",
532
"packets_received" : 1000,
533
"packets_sent" : 1000,
534
"packets_lost" : 10,
535
"packets_loss_percentage" : 1.0,
536
"jitter" : {
537
"min" : 81.857,
538
"max" : 93.915,
539
"avg" : 89.168,
540
"value" : 85.0
541
},
542
"rtt" : {
543
"min" : 81.857,
544
"max" : 93.915,
545
"avg" : 89.168,
546
"value" : 85.0
547
},
548
"mos" : {
549
"min" : 81.857,
550
"max" : 93.915,
551
"avg" : 89.168,
552
"value" : 85.0
553
},
554
"audio_in" : {
555
"min" : 81.857,
556
"max" : 93.915,
557
"avg" : 89.168,
558
"value" : 85.0
559
},
560
"audio_out" : {
561
"min" : 81.857,
562
"max" : 93.915,
563
"avg" : 89.168,
564
"value" : 85.0
565
},
566
"latency" : {
567
"min" : 81.857,
568
"max" : 93.915,
569
"avg" : 89.168,
570
"value" : 85.0
571
},
572
"bytes_received" : 8000,
573
"bytes_sent" : 8000,
574
"packet_delay_variation" : {
575
"d50" : 20,
576
"d70" : 30,
577
"d90" : 50,
578
"d120" : 70,
579
"d150" : 90,
580
"d200" : 110,
581
"d300" : 150
582
}
583
}
584
},
585
"tags" : [
586
"high_jitter"
587
],
588
"events" : {
589
"feedback" : {
590
"reason" : "excellent",
591
"score" : 1
592
},
593
"groups" : { },
594
"levels" : { },
595
"errors" : { }
596
}
597
},
598
"client_edge" : {
599
"properties" : {
600
"q850_cause" : 16,
601
"last_sip_response_num" : 200,
602
"pdd_ms" : 100,
603
"route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM",
604
"media_region" : "us1",
605
"signaling_region" : "us1",
606
"twilio_media_ip" : "54.xxx.xx.xxx",
607
"twilio_signaling_ip" : "54.xxx.xx.xxx",
608
"external_media_ip" : "54.xxx.xx.xxx",
609
"external_signaling_ip" : "54.xxx.xx.xxx",
610
"sip_call_id" : "xxxxx@0.0.0.0",
611
"user_agent" : "xxxx",
612
"selected_region" : "us1",
613
"region" : "us1",
614
"edge_location" : "ashburn",
615
"queue_time" : 0,
616
"trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
617
"disconnected_by" : "caller",
618
"direction" : "inbound",
619
"settings" : {
620
"ice_restart_enabled" : true,
621
"dscp" : true,
622
"edge" : "ashburn",
623
"selected_edges" : [
624
"ashburn"
625
]
626
},
627
"app" : {
628
"name" : "MyVoiceApp",
629
"id" : "com.example.myvoiceapp",
630
"version" : "1.0.0",
631
"build_number" : "100",
632
"compile_sdk_version" : "5.7.2",
633
"min_os_version" : "10",
634
"target_os_version" : "14.4"
635
}
636
},
637
"metrics" : {
638
"inbound" : {
639
"codec" : 111,
640
"codec_name" : "pcmu",
641
"packets_received" : 1000,
642
"packets_sent" : 1000,
643
"packets_lost" : 10,
644
"packets_loss_percentage" : 1.0,
645
"jitter" : {
646
"min" : 81.857,
647
"max" : 93.915,
648
"avg" : 89.168,
649
"value" : 85.0
650
},
651
"rtt" : {
652
"min" : 81.857,
653
"max" : 93.915,
654
"avg" : 89.168,
655
"value" : 85.0
656
},
657
"mos" : {
658
"min" : 81.857,
659
"max" : 93.915,
660
"avg" : 89.168,
661
"value" : 85.0
662
},
663
"audio_in" : {
664
"min" : 81.857,
665
"max" : 93.915,
666
"avg" : 89.168,
667
"value" : 85.0
668
},
669
"audio_out" : {
670
"min" : 81.857,
671
"max" : 93.915,
672
"avg" : 89.168,
673
"value" : 85.0
674
},
675
"latency" : {
676
"min" : 81.857,
677
"max" : 93.915,
678
"avg" : 89.168,
679
"value" : 85.0
680
},
681
"bytes_received" : 8000,
682
"bytes_sent" : 8000,
683
"packet_delay_variation" : {
684
"d50" : 20,
685
"d70" : 30,
686
"d90" : 50,
687
"d120" : 70,
688
"d150" : 90,
689
"d200" : 110,
690
"d300" : 150
691
}
692
},
693
"outbound" : {
694
"codec" : 111,
695
"codec_name" : "pcmu",
696
"packets_received" : 1000,
697
"packets_sent" : 1000,
698
"packets_lost" : 10,
699
"packets_loss_percentage" : 1.0,
700
"jitter" : {
701
"min" : 81.857,
702
"max" : 93.915,
703
"avg" : 89.168,
704
"value" : 85.0
705
},
706
"rtt" : {
707
"min" : 81.857,
708
"max" : 93.915,
709
"avg" : 89.168,
710
"value" : 85.0
711
},
712
"mos" : {
713
"min" : 81.857,
714
"max" : 93.915,
715
"avg" : 89.168,
716
"value" : 85.0
717
},
718
"audio_in" : {
719
"min" : 81.857,
720
"max" : 93.915,
721
"avg" : 89.168,
722
"value" : 85.0
723
},
724
"audio_out" : {
725
"min" : 81.857,
726
"max" : 93.915,
727
"avg" : 89.168,
728
"value" : 85.0
729
},
730
"latency" : {
731
"min" : 81.857,
732
"max" : 93.915,
733
"avg" : 89.168,
734
"value" : 85.0
735
},
736
"bytes_received" : 8000,
737
"bytes_sent" : 8000,
738
"packet_delay_variation" : {
739
"d50" : 20,
740
"d70" : 30,
741
"d90" : 50,
742
"d120" : 70,
743
"d150" : 90,
744
"d200" : 110,
745
"d300" : 150
746
}
747
}
748
},
749
"tags" : [
750
"high_jitter"
751
],
752
"events" : {
753
"feedback" : {
754
"reason" : "excellent",
755
"score" : 1
756
},
757
"groups" : { },
758
"levels" : { },
759
"errors" : { }
760
}
761
},
762
"tags" : [
763
"high_jitter"
764
],
765
"attributes" : {
766
"conference_participant" : true
767
},
768
"properties" : {
769
"q850_cause" : 16,
770
"last_sip_response_num" : 200,
771
"pdd_ms" : 100,
772
"route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM",
773
"media_region" : "us1",
774
"signaling_region" : "us1",
775
"twilio_media_ip" : "54.xxx.xx.xxx",
776
"twilio_signaling_ip" : "54.xxx.xx.xxx",
777
"external_media_ip" : "54.xxx.xx.xxx",
778
"external_signaling_ip" : "54.xxx.xx.xxx",
779
"sip_call_id" : "xxxxx@0.0.0.0",
780
"user_agent" : "xxxx",
781
"selected_region" : "us1",
782
"region" : "us1",
783
"edge_location" : "ashburn",
784
"queue_time" : 0,
785
"trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
786
"disconnected_by" : "caller",
787
"direction" : "inbound",
788
"settings" : {
789
"ice_restart_enabled" : true,
790
"dscp" : true,
791
"edge" : "ashburn",
792
"selected_edges" : [
793
"ashburn"
794
]
795
},
796
"app" : {
797
"name" : "MyVoiceApp",
798
"id" : "com.example.myvoiceapp",
799
"version" : "1.0.0",
800
"build_number" : "100",
801
"compile_sdk_version" : "5.7.2",
802
"min_os_version" : "10",
803
"target_os_version" : "14.4"
804
}
805
},
806
"trust" : {
807
"verified_caller" : {
808
"verified" : true
809
},
810
"branded_call" : {
811
"branded" : true,
812
"caller" : "18001234567",
813
"use_case" : "Customer_Support",
814
"branded_channel_sid" : "BC0000000000000000000000000000001",
815
"brand_sid" : "BA0000000000000000000000000000001"
816
},
817
"business_profile" : {
818
"bundle_sid" : "BU0000000000000000000000000000001",
819
"identity" : "My Business",
820
"type" : "Retail",
821
"industry" : "E-commerce"
822
},
823
"voice_integrity" : {
824
"enabled" : true,
825
"bundle_sid" : "BU0000000000000000000000000000001",
826
"use_case" : "Customer_Support"
827
},
828
"branded" : {
829
"enabled" : true,
830
"display_name" : "My Company",
831
"long_display_name" : "My Company LLC",
832
"bundle_sid" : "BU0000000000000000000000000000001",
833
"type" : "in_band",
834
"call_reason" : "Branded CTIA",
835
"logo" : true,
836
"use_case" : "Marketing"
837
}
838
},
839
"annotation" : {
840
"call_sid" : "CA0000000000000000000000000000001",
841
"account_sid" : "AC0000000000000000000000000000001",
842
"answered_by" : "human",
843
"connectivity_issue" : "no_connectivity_issue",
844
"quality_issues" : [
845
"no_quality_issue"
846
],
847
"spam" : true,
848
"comment" : "This call was very important.",
849
"incident" : "https://twilio.zendesk.com/support/tickets/17353089",
850
"timestampMs" : 1678884489123,
851
"call_score" : 4
852
},
853
"answered_by" : "human"
854
}
855
}

Versions


com.twilio.voice.insights.call-summary.partial

Call Summary Partial events are compatible with Webhook and Kinesis sinks. To learn more, you can get started with the Webhook or Kinesis quickstarts and refer to the product documentation.

Examples

1
{
2
"specversion" : "1.0",
3
"type" : "com.twilio.voice.insights.call-summary.partial",
4
"source" : "AB00000000000000000000000001",
5
"id" : "NO00000000000000000000000001",
6
"dataschema" : "https://events-schemas.twilio.com/VoiceInsights.CallSummary/7",
7
"datacontenttype" : "2025-10-08T07:17:02.363Z",
8
"data" : {
9
"call_sid" : "CA0000000000000000000000000000001",
10
"account_sid" : "AC0000000000000000000000000000001",
11
"parent_call_sid" : "CA0000000000000000000000000000002",
12
"parent_account_sid" : "AC0000000000000000000000000000002",
13
"created_time" : "2023-01-01T00:00:00Z",
14
"start_time" : "2023-01-01T00:00:00Z",
15
"end_time" : "2023-01-01T00:00:00Z",
16
"duration" : 120,
17
"connect_duration" : 115,
18
"call_type" : "carrier",
19
"call_state" : "completed",
20
"from" : {
21
"caller" : "+18089490189",
22
"callee" : "+1234567890",
23
"carrier" : "Verizon Wireless",
24
"connection" : "pstn",
25
"number_prefix" : "44",
26
"location" : {
27
"lat" : 40.83885,
28
"lon" : -74.04568
29
},
30
"city" : "New York",
31
"country_code" : "US",
32
"country_subdivision" : "CA",
33
"ip_address" : "172.0.0.130",
34
"sdk" : {
35
"type" : "voice-ios",
36
"version" : "5.7.2",
37
"platform" : "iOS",
38
"region" : "us1",
39
"selected_region" : "us1",
40
"browser" : {
41
"name" : "Chrome",
42
"major" : "89",
43
"version" : "89.0.4389.90"
44
},
45
"os" : {
46
"name" : "Windows",
47
"version" : "10"
48
},
49
"device" : {
50
"model" : "iPhone X",
51
"type" : "mobile",
52
"vendor" : "Apple",
53
"arch" : "x86"
54
},
55
"engine" : {
56
"name" : "Blink",
57
"version" : "537.36"
58
},
59
"edge_location" : "ashburn"
60
}
61
},
62
"to" : {
63
"caller" : "+18089490189",
64
"callee" : "+1234567890",
65
"carrier" : "Verizon Wireless",
66
"connection" : "pstn",
67
"number_prefix" : "44",
68
"location" : {
69
"lat" : 40.83885,
70
"lon" : -74.04568
71
},
72
"city" : "New York",
73
"country_code" : "US",
74
"country_subdivision" : "CA",
75
"ip_address" : "172.0.0.130",
76
"sdk" : {
77
"type" : "voice-ios",
78
"version" : "5.7.2",
79
"platform" : "iOS",
80
"region" : "us1",
81
"selected_region" : "us1",
82
"browser" : {
83
"name" : "Chrome",
84
"major" : "89",
85
"version" : "89.0.4389.90"
86
},
87
"os" : {
88
"name" : "Windows",
89
"version" : "10"
90
},
91
"device" : {
92
"model" : "iPhone X",
93
"type" : "mobile",
94
"vendor" : "Apple",
95
"arch" : "x86"
96
},
97
"engine" : {
98
"name" : "Blink",
99
"version" : "537.36"
100
},
101
"edge_location" : "ashburn"
102
}
103
},
104
"processing_state" : "partial",
105
"processing_version" : 1,
106
"sip_edge" : {
107
"properties" : {
108
"q850_cause" : 16,
109
"last_sip_response_num" : 200,
110
"pdd_ms" : 100,
111
"route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM",
112
"media_region" : "us1",
113
"signaling_region" : "us1",
114
"twilio_media_ip" : "54.xxx.xx.xxx",
115
"twilio_signaling_ip" : "54.xxx.xx.xxx",
116
"external_media_ip" : "54.xxx.xx.xxx",
117
"external_signaling_ip" : "54.xxx.xx.xxx",
118
"sip_call_id" : "xxxxx@0.0.0.0",
119
"user_agent" : "xxxx",
120
"selected_region" : "us1",
121
"region" : "us1",
122
"edge_location" : "ashburn",
123
"queue_time" : 0,
124
"trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
125
"disconnected_by" : "caller",
126
"direction" : "inbound",
127
"settings" : {
128
"ice_restart_enabled" : true,
129
"dscp" : true,
130
"edge" : "ashburn",
131
"selected_edges" : [
132
"ashburn"
133
]
134
},
135
"app" : {
136
"name" : "MyVoiceApp",
137
"id" : "com.example.myvoiceapp",
138
"version" : "1.0.0",
139
"build_number" : "100",
140
"compile_sdk_version" : "5.7.2",
141
"min_os_version" : "10",
142
"target_os_version" : "14.4"
143
}
144
},
145
"metrics" : {
146
"inbound" : {
147
"codec" : 111,
148
"codec_name" : "pcmu",
149
"packets_received" : 1000,
150
"packets_sent" : 1000,
151
"packets_lost" : 10,
152
"packets_loss_percentage" : 1.0,
153
"jitter" : {
154
"min" : 81.857,
155
"max" : 93.915,
156
"avg" : 89.168,
157
"value" : 85.0
158
},
159
"rtt" : {
160
"min" : 81.857,
161
"max" : 93.915,
162
"avg" : 89.168,
163
"value" : 85.0
164
},
165
"mos" : {
166
"min" : 81.857,
167
"max" : 93.915,
168
"avg" : 89.168,
169
"value" : 85.0
170
},
171
"audio_in" : {
172
"min" : 81.857,
173
"max" : 93.915,
174
"avg" : 89.168,
175
"value" : 85.0
176
},
177
"audio_out" : {
178
"min" : 81.857,
179
"max" : 93.915,
180
"avg" : 89.168,
181
"value" : 85.0
182
},
183
"latency" : {
184
"min" : 81.857,
185
"max" : 93.915,
186
"avg" : 89.168,
187
"value" : 85.0
188
},
189
"bytes_received" : 8000,
190
"bytes_sent" : 8000,
191
"packet_delay_variation" : {
192
"d50" : 20,
193
"d70" : 30,
194
"d90" : 50,
195
"d120" : 70,
196
"d150" : 90,
197
"d200" : 110,
198
"d300" : 150
199
}
200
},
201
"outbound" : {
202
"codec" : 111,
203
"codec_name" : "pcmu",
204
"packets_received" : 1000,
205
"packets_sent" : 1000,
206
"packets_lost" : 10,
207
"packets_loss_percentage" : 1.0,
208
"jitter" : {
209
"min" : 81.857,
210
"max" : 93.915,
211
"avg" : 89.168,
212
"value" : 85.0
213
},
214
"rtt" : {
215
"min" : 81.857,
216
"max" : 93.915,
217
"avg" : 89.168,
218
"value" : 85.0
219
},
220
"mos" : {
221
"min" : 81.857,
222
"max" : 93.915,
223
"avg" : 89.168,
224
"value" : 85.0
225
},
226
"audio_in" : {
227
"min" : 81.857,
228
"max" : 93.915,
229
"avg" : 89.168,
230
"value" : 85.0
231
},
232
"audio_out" : {
233
"min" : 81.857,
234
"max" : 93.915,
235
"avg" : 89.168,
236
"value" : 85.0
237
},
238
"latency" : {
239
"min" : 81.857,
240
"max" : 93.915,
241
"avg" : 89.168,
242
"value" : 85.0
243
},
244
"bytes_received" : 8000,
245
"bytes_sent" : 8000,
246
"packet_delay_variation" : {
247
"d50" : 20,
248
"d70" : 30,
249
"d90" : 50,
250
"d120" : 70,
251
"d150" : 90,
252
"d200" : 110,
253
"d300" : 150
254
}
255
}
256
},
257
"tags" : [
258
"high_jitter"
259
],
260
"events" : {
261
"feedback" : {
262
"reason" : "excellent",
263
"score" : 1
264
},
265
"groups" : { },
266
"levels" : { },
267
"errors" : { }
268
}
269
},
270
"carrier_edge" : {
271
"properties" : {
272
"q850_cause" : 16,
273
"last_sip_response_num" : 200,
274
"pdd_ms" : 100,
275
"route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM",
276
"media_region" : "us1",
277
"signaling_region" : "us1",
278
"twilio_media_ip" : "54.xxx.xx.xxx",
279
"twilio_signaling_ip" : "54.xxx.xx.xxx",
280
"external_media_ip" : "54.xxx.xx.xxx",
281
"external_signaling_ip" : "54.xxx.xx.xxx",
282
"sip_call_id" : "xxxxx@0.0.0.0",
283
"user_agent" : "xxxx",
284
"selected_region" : "us1",
285
"region" : "us1",
286
"edge_location" : "ashburn",
287
"queue_time" : 0,
288
"trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
289
"disconnected_by" : "caller",
290
"direction" : "inbound",
291
"settings" : {
292
"ice_restart_enabled" : true,
293
"dscp" : true,
294
"edge" : "ashburn",
295
"selected_edges" : [
296
"ashburn"
297
]
298
},
299
"app" : {
300
"name" : "MyVoiceApp",
301
"id" : "com.example.myvoiceapp",
302
"version" : "1.0.0",
303
"build_number" : "100",
304
"compile_sdk_version" : "5.7.2",
305
"min_os_version" : "10",
306
"target_os_version" : "14.4"
307
}
308
},
309
"metrics" : {
310
"inbound" : {
311
"codec" : 111,
312
"codec_name" : "pcmu",
313
"packets_received" : 1000,
314
"packets_sent" : 1000,
315
"packets_lost" : 10,
316
"packets_loss_percentage" : 1.0,
317
"jitter" : {
318
"min" : 81.857,
319
"max" : 93.915,
320
"avg" : 89.168,
321
"value" : 85.0
322
},
323
"rtt" : {
324
"min" : 81.857,
325
"max" : 93.915,
326
"avg" : 89.168,
327
"value" : 85.0
328
},
329
"mos" : {
330
"min" : 81.857,
331
"max" : 93.915,
332
"avg" : 89.168,
333
"value" : 85.0
334
},
335
"audio_in" : {
336
"min" : 81.857,
337
"max" : 93.915,
338
"avg" : 89.168,
339
"value" : 85.0
340
},
341
"audio_out" : {
342
"min" : 81.857,
343
"max" : 93.915,
344
"avg" : 89.168,
345
"value" : 85.0
346
},
347
"latency" : {
348
"min" : 81.857,
349
"max" : 93.915,
350
"avg" : 89.168,
351
"value" : 85.0
352
},
353
"bytes_received" : 8000,
354
"bytes_sent" : 8000,
355
"packet_delay_variation" : {
356
"d50" : 20,
357
"d70" : 30,
358
"d90" : 50,
359
"d120" : 70,
360
"d150" : 90,
361
"d200" : 110,
362
"d300" : 150
363
}
364
},
365
"outbound" : {
366
"codec" : 111,
367
"codec_name" : "pcmu",
368
"packets_received" : 1000,
369
"packets_sent" : 1000,
370
"packets_lost" : 10,
371
"packets_loss_percentage" : 1.0,
372
"jitter" : {
373
"min" : 81.857,
374
"max" : 93.915,
375
"avg" : 89.168,
376
"value" : 85.0
377
},
378
"rtt" : {
379
"min" : 81.857,
380
"max" : 93.915,
381
"avg" : 89.168,
382
"value" : 85.0
383
},
384
"mos" : {
385
"min" : 81.857,
386
"max" : 93.915,
387
"avg" : 89.168,
388
"value" : 85.0
389
},
390
"audio_in" : {
391
"min" : 81.857,
392
"max" : 93.915,
393
"avg" : 89.168,
394
"value" : 85.0
395
},
396
"audio_out" : {
397
"min" : 81.857,
398
"max" : 93.915,
399
"avg" : 89.168,
400
"value" : 85.0
401
},
402
"latency" : {
403
"min" : 81.857,
404
"max" : 93.915,
405
"avg" : 89.168,
406
"value" : 85.0
407
},
408
"bytes_received" : 8000,
409
"bytes_sent" : 8000,
410
"packet_delay_variation" : {
411
"d50" : 20,
412
"d70" : 30,
413
"d90" : 50,
414
"d120" : 70,
415
"d150" : 90,
416
"d200" : 110,
417
"d300" : 150
418
}
419
}
420
},
421
"tags" : [
422
"high_jitter"
423
],
424
"events" : {
425
"feedback" : {
426
"reason" : "excellent",
427
"score" : 1
428
},
429
"groups" : { },
430
"levels" : { },
431
"errors" : { }
432
}
433
},
434
"sdk_edge" : {
435
"properties" : {
436
"q850_cause" : 16,
437
"last_sip_response_num" : 200,
438
"pdd_ms" : 100,
439
"route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM",
440
"media_region" : "us1",
441
"signaling_region" : "us1",
442
"twilio_media_ip" : "54.xxx.xx.xxx",
443
"twilio_signaling_ip" : "54.xxx.xx.xxx",
444
"external_media_ip" : "54.xxx.xx.xxx",
445
"external_signaling_ip" : "54.xxx.xx.xxx",
446
"sip_call_id" : "xxxxx@0.0.0.0",
447
"user_agent" : "xxxx",
448
"selected_region" : "us1",
449
"region" : "us1",
450
"edge_location" : "ashburn",
451
"queue_time" : 0,
452
"trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
453
"disconnected_by" : "caller",
454
"direction" : "inbound",
455
"settings" : {
456
"ice_restart_enabled" : true,
457
"dscp" : true,
458
"edge" : "ashburn",
459
"selected_edges" : [
460
"ashburn"
461
]
462
},
463
"app" : {
464
"name" : "MyVoiceApp",
465
"id" : "com.example.myvoiceapp",
466
"version" : "1.0.0",
467
"build_number" : "100",
468
"compile_sdk_version" : "5.7.2",
469
"min_os_version" : "10",
470
"target_os_version" : "14.4"
471
}
472
},
473
"metrics" : {
474
"inbound" : {
475
"codec" : 111,
476
"codec_name" : "pcmu",
477
"packets_received" : 1000,
478
"packets_sent" : 1000,
479
"packets_lost" : 10,
480
"packets_loss_percentage" : 1.0,
481
"jitter" : {
482
"min" : 81.857,
483
"max" : 93.915,
484
"avg" : 89.168,
485
"value" : 85.0
486
},
487
"rtt" : {
488
"min" : 81.857,
489
"max" : 93.915,
490
"avg" : 89.168,
491
"value" : 85.0
492
},
493
"mos" : {
494
"min" : 81.857,
495
"max" : 93.915,
496
"avg" : 89.168,
497
"value" : 85.0
498
},
499
"audio_in" : {
500
"min" : 81.857,
501
"max" : 93.915,
502
"avg" : 89.168,
503
"value" : 85.0
504
},
505
"audio_out" : {
506
"min" : 81.857,
507
"max" : 93.915,
508
"avg" : 89.168,
509
"value" : 85.0
510
},
511
"latency" : {
512
"min" : 81.857,
513
"max" : 93.915,
514
"avg" : 89.168,
515
"value" : 85.0
516
},
517
"bytes_received" : 8000,
518
"bytes_sent" : 8000,
519
"packet_delay_variation" : {
520
"d50" : 20,
521
"d70" : 30,
522
"d90" : 50,
523
"d120" : 70,
524
"d150" : 90,
525
"d200" : 110,
526
"d300" : 150
527
}
528
},
529
"outbound" : {
530
"codec" : 111,
531
"codec_name" : "pcmu",
532
"packets_received" : 1000,
533
"packets_sent" : 1000,
534
"packets_lost" : 10,
535
"packets_loss_percentage" : 1.0,
536
"jitter" : {
537
"min" : 81.857,
538
"max" : 93.915,
539
"avg" : 89.168,
540
"value" : 85.0
541
},
542
"rtt" : {
543
"min" : 81.857,
544
"max" : 93.915,
545
"avg" : 89.168,
546
"value" : 85.0
547
},
548
"mos" : {
549
"min" : 81.857,
550
"max" : 93.915,
551
"avg" : 89.168,
552
"value" : 85.0
553
},
554
"audio_in" : {
555
"min" : 81.857,
556
"max" : 93.915,
557
"avg" : 89.168,
558
"value" : 85.0
559
},
560
"audio_out" : {
561
"min" : 81.857,
562
"max" : 93.915,
563
"avg" : 89.168,
564
"value" : 85.0
565
},
566
"latency" : {
567
"min" : 81.857,
568
"max" : 93.915,
569
"avg" : 89.168,
570
"value" : 85.0
571
},
572
"bytes_received" : 8000,
573
"bytes_sent" : 8000,
574
"packet_delay_variation" : {
575
"d50" : 20,
576
"d70" : 30,
577
"d90" : 50,
578
"d120" : 70,
579
"d150" : 90,
580
"d200" : 110,
581
"d300" : 150
582
}
583
}
584
},
585
"tags" : [
586
"high_jitter"
587
],
588
"events" : {
589
"feedback" : {
590
"reason" : "excellent",
591
"score" : 1
592
},
593
"groups" : { },
594
"levels" : { },
595
"errors" : { }
596
}
597
},
598
"client_edge" : {
599
"properties" : {
600
"q850_cause" : 16,
601
"last_sip_response_num" : 200,
602
"pdd_ms" : 100,
603
"route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM",
604
"media_region" : "us1",
605
"signaling_region" : "us1",
606
"twilio_media_ip" : "54.xxx.xx.xxx",
607
"twilio_signaling_ip" : "54.xxx.xx.xxx",
608
"external_media_ip" : "54.xxx.xx.xxx",
609
"external_signaling_ip" : "54.xxx.xx.xxx",
610
"sip_call_id" : "xxxxx@0.0.0.0",
611
"user_agent" : "xxxx",
612
"selected_region" : "us1",
613
"region" : "us1",
614
"edge_location" : "ashburn",
615
"queue_time" : 0,
616
"trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
617
"disconnected_by" : "caller",
618
"direction" : "inbound",
619
"settings" : {
620
"ice_restart_enabled" : true,
621
"dscp" : true,
622
"edge" : "ashburn",
623
"selected_edges" : [
624
"ashburn"
625
]
626
},
627
"app" : {
628
"name" : "MyVoiceApp",
629
"id" : "com.example.myvoiceapp",
630
"version" : "1.0.0",
631
"build_number" : "100",
632
"compile_sdk_version" : "5.7.2",
633
"min_os_version" : "10",
634
"target_os_version" : "14.4"
635
}
636
},
637
"metrics" : {
638
"inbound" : {
639
"codec" : 111,
640
"codec_name" : "pcmu",
641
"packets_received" : 1000,
642
"packets_sent" : 1000,
643
"packets_lost" : 10,
644
"packets_loss_percentage" : 1.0,
645
"jitter" : {
646
"min" : 81.857,
647
"max" : 93.915,
648
"avg" : 89.168,
649
"value" : 85.0
650
},
651
"rtt" : {
652
"min" : 81.857,
653
"max" : 93.915,
654
"avg" : 89.168,
655
"value" : 85.0
656
},
657
"mos" : {
658
"min" : 81.857,
659
"max" : 93.915,
660
"avg" : 89.168,
661
"value" : 85.0
662
},
663
"audio_in" : {
664
"min" : 81.857,
665
"max" : 93.915,
666
"avg" : 89.168,
667
"value" : 85.0
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},
669
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670
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671
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"avg" : 89.168,
673
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},
675
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"avg" : 89.168,
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"value" : 85.0
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},
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"bytes_received" : 8000,
682
"bytes_sent" : 8000,
683
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684
"d50" : 20,
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"d70" : 30,
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"d90" : 50,
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"d120" : 70,
688
"d150" : 90,
689
"d200" : 110,
690
"d300" : 150
691
}
692
},
693
"outbound" : {
694
"codec" : 111,
695
"codec_name" : "pcmu",
696
"packets_received" : 1000,
697
"packets_sent" : 1000,
698
"packets_lost" : 10,
699
"packets_loss_percentage" : 1.0,
700
"jitter" : {
701
"min" : 81.857,
702
"max" : 93.915,
703
"avg" : 89.168,
704
"value" : 85.0
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},
706
"rtt" : {
707
"min" : 81.857,
708
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709
"avg" : 89.168,
710
"value" : 85.0
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},
712
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713
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714
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715
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716
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},
718
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719
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720
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721
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722
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},
724
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725
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727
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728
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},
730
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731
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732
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733
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734
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735
},
736
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737
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738
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739
"d50" : 20,
740
"d70" : 30,
741
"d90" : 50,
742
"d120" : 70,
743
"d150" : 90,
744
"d200" : 110,
745
"d300" : 150
746
}
747
}
748
},
749
"tags" : [
750
"high_jitter"
751
],
752
"events" : {
753
"feedback" : {
754
"reason" : "excellent",
755
"score" : 1
756
},
757
"groups" : { },
758
"levels" : { },
759
"errors" : { }
760
}
761
},
762
"tags" : [
763
"high_jitter"
764
],
765
"attributes" : {
766
"conference_participant" : true
767
},
768
"properties" : {
769
"q850_cause" : 16,
770
"last_sip_response_num" : 200,
771
"pdd_ms" : 100,
772
"route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM",
773
"media_region" : "us1",
774
"signaling_region" : "us1",
775
"twilio_media_ip" : "54.xxx.xx.xxx",
776
"twilio_signaling_ip" : "54.xxx.xx.xxx",
777
"external_media_ip" : "54.xxx.xx.xxx",
778
"external_signaling_ip" : "54.xxx.xx.xxx",
779
"sip_call_id" : "xxxxx@0.0.0.0",
780
"user_agent" : "xxxx",
781
"selected_region" : "us1",
782
"region" : "us1",
783
"edge_location" : "ashburn",
784
"queue_time" : 0,
785
"trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
786
"disconnected_by" : "caller",
787
"direction" : "inbound",
788
"settings" : {
789
"ice_restart_enabled" : true,
790
"dscp" : true,
791
"edge" : "ashburn",
792
"selected_edges" : [
793
"ashburn"
794
]
795
},
796
"app" : {
797
"name" : "MyVoiceApp",
798
"id" : "com.example.myvoiceapp",
799
"version" : "1.0.0",
800
"build_number" : "100",
801
"compile_sdk_version" : "5.7.2",
802
"min_os_version" : "10",
803
"target_os_version" : "14.4"
804
}
805
},
806
"trust" : {
807
"verified_caller" : {
808
"verified" : true
809
},
810
"branded_call" : {
811
"branded" : true,
812
"caller" : "18001234567",
813
"use_case" : "Customer_Support",
814
"branded_channel_sid" : "BC0000000000000000000000000000001",
815
"brand_sid" : "BA0000000000000000000000000000001"
816
},
817
"business_profile" : {
818
"bundle_sid" : "BU0000000000000000000000000000001",
819
"identity" : "My Business",
820
"type" : "Retail",
821
"industry" : "E-commerce"
822
},
823
"voice_integrity" : {
824
"enabled" : true,
825
"bundle_sid" : "BU0000000000000000000000000000001",
826
"use_case" : "Customer_Support"
827
},
828
"branded" : {
829
"enabled" : true,
830
"display_name" : "My Company",
831
"long_display_name" : "My Company LLC",
832
"bundle_sid" : "BU0000000000000000000000000000001",
833
"type" : "in_band",
834
"call_reason" : "Branded CTIA",
835
"logo" : true,
836
"use_case" : "Marketing"
837
}
838
},
839
"annotation" : {
840
"call_sid" : "CA0000000000000000000000000000001",
841
"account_sid" : "AC0000000000000000000000000000001",
842
"answered_by" : "human",
843
"connectivity_issue" : "no_connectivity_issue",
844
"quality_issues" : [
845
"no_quality_issue"
846
],
847
"spam" : true,
848
"comment" : "This call was very important.",
849
"incident" : "https://twilio.zendesk.com/support/tickets/17353089",
850
"timestampMs" : 1678884489123,
851
"call_score" : 4
852
},
853
"answered_by" : "human"
854
}
855
}

Versions


com.twilio.voice.insights.call-summary.predicted-complete

Call Summary Predicted Complete events are compatible with Webhook and Kinesis sinks. To learn more, you can get started with the Webhook or Kinesis quickstarts and refer to the product documentation.

Examples

1
{
2
"specversion" : "1.0",
3
"type" : "com.twilio.voice.insights.call-summary.predicted-complete",
4
"source" : "AB00000000000000000000000001",
5
"id" : "NO00000000000000000000000001",
6
"dataschema" : "https://events-schemas.twilio.com/VoiceInsights.CallSummary/7",
7
"datacontenttype" : "2025-10-08T07:17:02.363Z",
8
"data" : {
9
"call_sid" : "CA0000000000000000000000000000001",
10
"account_sid" : "AC0000000000000000000000000000001",
11
"parent_call_sid" : "CA0000000000000000000000000000002",
12
"parent_account_sid" : "AC0000000000000000000000000000002",
13
"created_time" : "2023-01-01T00:00:00Z",
14
"start_time" : "2023-01-01T00:00:00Z",
15
"end_time" : "2023-01-01T00:00:00Z",
16
"duration" : 120,
17
"connect_duration" : 115,
18
"call_type" : "carrier",
19
"call_state" : "completed",
20
"from" : {
21
"caller" : "+18089490189",
22
"callee" : "+1234567890",
23
"carrier" : "Verizon Wireless",
24
"connection" : "pstn",
25
"number_prefix" : "44",
26
"location" : {
27
"lat" : 40.83885,
28
"lon" : -74.04568
29
},
30
"city" : "New York",
31
"country_code" : "US",
32
"country_subdivision" : "CA",
33
"ip_address" : "172.0.0.130",
34
"sdk" : {
35
"type" : "voice-ios",
36
"version" : "5.7.2",
37
"platform" : "iOS",
38
"region" : "us1",
39
"selected_region" : "us1",
40
"browser" : {
41
"name" : "Chrome",
42
"major" : "89",
43
"version" : "89.0.4389.90"
44
},
45
"os" : {
46
"name" : "Windows",
47
"version" : "10"
48
},
49
"device" : {
50
"model" : "iPhone X",
51
"type" : "mobile",
52
"vendor" : "Apple",
53
"arch" : "x86"
54
},
55
"engine" : {
56
"name" : "Blink",
57
"version" : "537.36"
58
},
59
"edge_location" : "ashburn"
60
}
61
},
62
"to" : {
63
"caller" : "+18089490189",
64
"callee" : "+1234567890",
65
"carrier" : "Verizon Wireless",
66
"connection" : "pstn",
67
"number_prefix" : "44",
68
"location" : {
69
"lat" : 40.83885,
70
"lon" : -74.04568
71
},
72
"city" : "New York",
73
"country_code" : "US",
74
"country_subdivision" : "CA",
75
"ip_address" : "172.0.0.130",
76
"sdk" : {
77
"type" : "voice-ios",
78
"version" : "5.7.2",
79
"platform" : "iOS",
80
"region" : "us1",
81
"selected_region" : "us1",
82
"browser" : {
83
"name" : "Chrome",
84
"major" : "89",
85
"version" : "89.0.4389.90"
86
},
87
"os" : {
88
"name" : "Windows",
89
"version" : "10"
90
},
91
"device" : {
92
"model" : "iPhone X",
93
"type" : "mobile",
94
"vendor" : "Apple",
95
"arch" : "x86"
96
},
97
"engine" : {
98
"name" : "Blink",
99
"version" : "537.36"
100
},
101
"edge_location" : "ashburn"
102
}
103
},
104
"processing_state" : "partial",
105
"processing_version" : 1,
106
"sip_edge" : {
107
"properties" : {
108
"q850_cause" : 16,
109
"last_sip_response_num" : 200,
110
"pdd_ms" : 100,
111
"route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM",
112
"media_region" : "us1",
113
"signaling_region" : "us1",
114
"twilio_media_ip" : "54.xxx.xx.xxx",
115
"twilio_signaling_ip" : "54.xxx.xx.xxx",
116
"external_media_ip" : "54.xxx.xx.xxx",
117
"external_signaling_ip" : "54.xxx.xx.xxx",
118
"sip_call_id" : "xxxxx@0.0.0.0",
119
"user_agent" : "xxxx",
120
"selected_region" : "us1",
121
"region" : "us1",
122
"edge_location" : "ashburn",
123
"queue_time" : 0,
124
"trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
125
"disconnected_by" : "caller",
126
"direction" : "inbound",
127
"settings" : {
128
"ice_restart_enabled" : true,
129
"dscp" : true,
130
"edge" : "ashburn",
131
"selected_edges" : [
132
"ashburn"
133
]
134
},
135
"app" : {
136
"name" : "MyVoiceApp",
137
"id" : "com.example.myvoiceapp",
138
"version" : "1.0.0",
139
"build_number" : "100",
140
"compile_sdk_version" : "5.7.2",
141
"min_os_version" : "10",
142
"target_os_version" : "14.4"
143
}
144
},
145
"metrics" : {
146
"inbound" : {
147
"codec" : 111,
148
"codec_name" : "pcmu",
149
"packets_received" : 1000,
150
"packets_sent" : 1000,
151
"packets_lost" : 10,
152
"packets_loss_percentage" : 1.0,
153
"jitter" : {
154
"min" : 81.857,
155
"max" : 93.915,
156
"avg" : 89.168,
157
"value" : 85.0
158
},
159
"rtt" : {
160
"min" : 81.857,
161
"max" : 93.915,
162
"avg" : 89.168,
163
"value" : 85.0
164
},
165
"mos" : {
166
"min" : 81.857,
167
"max" : 93.915,
168
"avg" : 89.168,
169
"value" : 85.0
170
},
171
"audio_in" : {
172
"min" : 81.857,
173
"max" : 93.915,
174
"avg" : 89.168,
175
"value" : 85.0
176
},
177
"audio_out" : {
178
"min" : 81.857,
179
"max" : 93.915,
180
"avg" : 89.168,
181
"value" : 85.0
182
},
183
"latency" : {
184
"min" : 81.857,
185
"max" : 93.915,
186
"avg" : 89.168,
187
"value" : 85.0
188
},
189
"bytes_received" : 8000,
190
"bytes_sent" : 8000,
191
"packet_delay_variation" : {
192
"d50" : 20,
193
"d70" : 30,
194
"d90" : 50,
195
"d120" : 70,
196
"d150" : 90,
197
"d200" : 110,
198
"d300" : 150
199
}
200
},
201
"outbound" : {
202
"codec" : 111,
203
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Versions