Gateway Call Metrics

Captured

com.twilio.voice.insights.call-metrics.gateway
Gateway Call Metrics Captured events are compatible with Webhook and Kinesis sinks. To learn more, you can get started with the Webhook or Kinesis quickstarts and refer to the product documentation.
Examples
1{
2  "specversion" : "1.0",
3  "type" : "com.twilio.voice.insights.call-metrics.gateway",
4  "source" : "AB00000000000000000000000001",
5  "id" : "NO00000000000000000000000001",
6  "dataschema" : "https://events-schemas.twilio.com/VoiceInsights.CallMetric/2",
7  "datacontenttype" : "2025-10-08T07:17:02.363Z",
8  "data" : {
9    "timestamp" : "2023-10-05T14:48:00.000Z",
10    "call_sid" : "CA0000000000000000000000000000001",
11    "account_sid" : "AC0000000000000000000000000000001",
12    "edge" : "unknown_edge",
13    "direction" : "inbound",
14    "carrier_edge" : {
15      "interval" : {
16        "codec" : 0,
17        "codec_name" : "pcmu",
18        "packets_received" : 0,
19        "packets_sent" : 0,
20        "packets_lost" : 0,
21        "packets_loss_percentage" : 0.0,
22        "jitter" : {
23          "min" : 0.0,
24          "max" : 10.0,
25          "avg" : 5.0,
26          "value" : 3.0
27        },
28        "rtt" : {
29          "min" : 0.0,
30          "max" : 10.0,
31          "avg" : 5.0,
32          "value" : 3.0
33        },
34        "mos" : {
35          "min" : 0.0,
36          "max" : 10.0,
37          "avg" : 5.0,
38          "value" : 3.0
39        },
40        "audio_in" : {
41          "min" : 0.0,
42          "max" : 10.0,
43          "avg" : 5.0,
44          "value" : 3.0
45        },
46        "audio_out" : {
47          "min" : 0.0,
48          "max" : 10.0,
49          "avg" : 5.0,
50          "value" : 3.0
51        },
52        "latency" : {
53          "min" : 0.0,
54          "max" : 10.0,
55          "avg" : 5.0,
56          "value" : 3.0
57        },
58        "bytes_received" : 0,
59        "bytes_sent" : 0,
60        "packet_delay_variation" : {
61          "d50" : 20,
62          "d70" : 30,
63          "d90" : 50,
64          "d120" : 70,
65          "d150" : 90,
66          "d200" : 110,
67          "d300" : 150
68        }
69      },
70      "cumulative" : {
71        "codec" : 0,
72        "codec_name" : "pcmu",
73        "packets_received" : 0,
74        "packets_sent" : 0,
75        "packets_lost" : 0,
76        "packets_loss_percentage" : 0.0,
77        "jitter" : {
78          "min" : 0.0,
79          "max" : 10.0,
80          "avg" : 5.0,
81          "value" : 3.0
82        },
83        "rtt" : {
84          "min" : 0.0,
85          "max" : 10.0,
86          "avg" : 5.0,
87          "value" : 3.0
88        },
89        "mos" : {
90          "min" : 0.0,
91          "max" : 10.0,
92          "avg" : 5.0,
93          "value" : 3.0
94        },
95        "audio_in" : {
96          "min" : 0.0,
97          "max" : 10.0,
98          "avg" : 5.0,
99          "value" : 3.0
100        },
101        "audio_out" : {
102          "min" : 0.0,
103          "max" : 10.0,
104          "avg" : 5.0,
105          "value" : 3.0
106        },
107        "latency" : {
108          "min" : 0.0,
109          "max" : 10.0,
110          "avg" : 5.0,
111          "value" : 3.0
112        },
113        "bytes_received" : 0,
114        "bytes_sent" : 0,
115        "packet_delay_variation" : {
116          "d50" : 20,
117          "d70" : 30,
118          "d90" : 50,
119          "d120" : 70,
120          "d150" : 90,
121          "d200" : 110,
122          "d300" : 150
123        }
124      },
125      "codec" : 0,
126      "codec_name" : "pcmu",
127      "metadata" : {
128        "region" : "us1",
129        "twilio_ip" : "172.0.0.130",
130        "external_ip" : "172.0.0.130",
131        "edge_location" : "ashburn"
132      }
133    },
134    "client_edge" : {
135      "interval" : {
136        "codec" : 0,
137        "codec_name" : "pcmu",
138        "packets_received" : 0,
139        "packets_sent" : 0,
140        "packets_lost" : 0,
141        "packets_loss_percentage" : 0.0,
142        "jitter" : {
143          "min" : 0.0,
144          "max" : 10.0,
145          "avg" : 5.0,
146          "value" : 3.0
147        },
148        "rtt" : {
149          "min" : 0.0,
150          "max" : 10.0,
151          "avg" : 5.0,
152          "value" : 3.0
153        },
154        "mos" : {
155          "min" : 0.0,
156          "max" : 10.0,
157          "avg" : 5.0,
158          "value" : 3.0
159        },
160        "audio_in" : {
161          "min" : 0.0,
162          "max" : 10.0,
163          "avg" : 5.0,
164          "value" : 3.0
165        },
166        "audio_out" : {
167          "min" : 0.0,
168          "max" : 10.0,
169          "avg" : 5.0,
170          "value" : 3.0
171        },
172        "latency" : {
173          "min" : 0.0,
174          "max" : 10.0,
175          "avg" : 5.0,
176          "value" : 3.0
177        },
178        "bytes_received" : 0,
179        "bytes_sent" : 0,
180        "packet_delay_variation" : {
181          "d50" : 20,
182          "d70" : 30,
183          "d90" : 50,
184          "d120" : 70,
185          "d150" : 90,
186          "d200" : 110,
187          "d300" : 150
188        }
189      },
190      "cumulative" : {
191        "codec" : 0,
192        "codec_name" : "pcmu",
193        "packets_received" : 0,
194        "packets_sent" : 0,
195        "packets_lost" : 0,
196        "packets_loss_percentage" : 0.0,
197        "jitter" : {
198          "min" : 0.0,
199          "max" : 10.0,
200          "avg" : 5.0,
201          "value" : 3.0
202        },
203        "rtt" : {
204          "min" : 0.0,
205          "max" : 10.0,
206          "avg" : 5.0,
207          "value" : 3.0
208        },
209        "mos" : {
210          "min" : 0.0,
211          "max" : 10.0,
212          "avg" : 5.0,
213          "value" : 3.0
214        },
215        "audio_in" : {
216          "min" : 0.0,
217          "max" : 10.0,
218          "avg" : 5.0,
219          "value" : 3.0
220        },
221        "audio_out" : {
222          "min" : 0.0,
223          "max" : 10.0,
224          "avg" : 5.0,
225          "value" : 3.0
226        },
227        "latency" : {
228          "min" : 0.0,
229          "max" : 10.0,
230          "avg" : 5.0,
231          "value" : 3.0
232        },
233        "bytes_received" : 0,
234        "bytes_sent" : 0,
235        "packet_delay_variation" : {
236          "d50" : 20,
237          "d70" : 30,
238          "d90" : 50,
239          "d120" : 70,
240          "d150" : 90,
241          "d200" : 110,
242          "d300" : 150
243        }
244      },
245      "codec" : 0,
246      "codec_name" : "pcmu",
247      "metadata" : {
248        "region" : "us1",
249        "twilio_ip" : "172.0.0.130",
250        "external_ip" : "172.0.0.130",
251        "edge_location" : "ashburn"
252      }
253    },
254    "sip_edge" : {
255      "interval" : {
256        "codec" : 0,
257        "codec_name" : "pcmu",
258        "packets_received" : 0,
259        "packets_sent" : 0,
260        "packets_lost" : 0,
261        "packets_loss_percentage" : 0.0,
262        "jitter" : {
263          "min" : 0.0,
264          "max" : 10.0,
265          "avg" : 5.0,
266          "value" : 3.0
267        },
268        "rtt" : {
269          "min" : 0.0,
270          "max" : 10.0,
271          "avg" : 5.0,
272          "value" : 3.0
273        },
274        "mos" : {
275          "min" : 0.0,
276          "max" : 10.0,
277          "avg" : 5.0,
278          "value" : 3.0
279        },
280        "audio_in" : {
281          "min" : 0.0,
282          "max" : 10.0,
283          "avg" : 5.0,
284          "value" : 3.0
285        },
286        "audio_out" : {
287          "min" : 0.0,
288          "max" : 10.0,
289          "avg" : 5.0,
290          "value" : 3.0
291        },
292        "latency" : {
293          "min" : 0.0,
294          "max" : 10.0,
295          "avg" : 5.0,
296          "value" : 3.0
297        },
298        "bytes_received" : 0,
299        "bytes_sent" : 0,
300        "packet_delay_variation" : {
301          "d50" : 20,
302          "d70" : 30,
303          "d90" : 50,
304          "d120" : 70,
305          "d150" : 90,
306          "d200" : 110,
307          "d300" : 150
308        }
309      },
310      "cumulative" : {
311        "codec" : 0,
312        "codec_name" : "pcmu",
313        "packets_received" : 0,
314        "packets_sent" : 0,
315        "packets_lost" : 0,
316        "packets_loss_percentage" : 0.0,
317        "jitter" : {
318          "min" : 0.0,
319          "max" : 10.0,
320          "avg" : 5.0,
321          "value" : 3.0
322        },
323        "rtt" : {
324          "min" : 0.0,
325          "max" : 10.0,
326          "avg" : 5.0,
327          "value" : 3.0
328        },
329        "mos" : {
330          "min" : 0.0,
331          "max" : 10.0,
332          "avg" : 5.0,
333          "value" : 3.0
334        },
335        "audio_in" : {
336          "min" : 0.0,
337          "max" : 10.0,
338          "avg" : 5.0,
339          "value" : 3.0
340        },
341        "audio_out" : {
342          "min" : 0.0,
343          "max" : 10.0,
344          "avg" : 5.0,
345          "value" : 3.0
346        },
347        "latency" : {
348          "min" : 0.0,
349          "max" : 10.0,
350          "avg" : 5.0,
351          "value" : 3.0
352        },
353        "bytes_received" : 0,
354        "bytes_sent" : 0,
355        "packet_delay_variation" : {
356          "d50" : 20,
357          "d70" : 30,
358          "d90" : 50,
359          "d120" : 70,
360          "d150" : 90,
361          "d200" : 110,
362          "d300" : 150
363        }
364      },
365      "codec" : 0,
366      "codec_name" : "pcmu",
367      "metadata" : {
368        "region" : "us1",
369        "twilio_ip" : "172.0.0.130",
370        "external_ip" : "172.0.0.130",
371        "edge_location" : "ashburn"
372      }
373    },
374    "sdk_edge" : {
375      "interval" : {
376        "codec" : 0,
377        "codec_name" : "pcmu",
378        "packets_received" : 0,
379        "packets_sent" : 0,
380        "packets_lost" : 0,
381        "packets_loss_percentage" : 0.0,
382        "jitter" : {
383          "min" : 0.0,
384          "max" : 10.0,
385          "avg" : 5.0,
386          "value" : 3.0
387        },
388        "rtt" : {
389          "min" : 0.0,
390          "max" : 10.0,
391          "avg" : 5.0,
392          "value" : 3.0
393        },
394        "mos" : {
395          "min" : 0.0,
396          "max" : 10.0,
397          "avg" : 5.0,
398          "value" : 3.0
399        },
400        "audio_in" : {
401          "min" : 0.0,
402          "max" : 10.0,
403          "avg" : 5.0,
404          "value" : 3.0
405        },
406        "audio_out" : {
407          "min" : 0.0,
408          "max" : 10.0,
409          "avg" : 5.0,
410          "value" : 3.0
411        },
412        "latency" : {
413          "min" : 0.0,
414          "max" : 10.0,
415          "avg" : 5.0,
416          "value" : 3.0
417        },
418        "bytes_received" : 0,
419        "bytes_sent" : 0,
420        "packet_delay_variation" : {
421          "d50" : 20,
422          "d70" : 30,
423          "d90" : 50,
424          "d120" : 70,
425          "d150" : 90,
426          "d200" : 110,
427          "d300" : 150
428        }
429      },
430      "cumulative" : {
431        "codec" : 0,
432        "codec_name" : "pcmu",
433        "packets_received" : 0,
434        "packets_sent" : 0,
435        "packets_lost" : 0,
436        "packets_loss_percentage" : 0.0,
437        "jitter" : {
438          "min" : 0.0,
439          "max" : 10.0,
440          "avg" : 5.0,
441          "value" : 3.0
442        },
443        "rtt" : {
444          "min" : 0.0,
445          "max" : 10.0,
446          "avg" : 5.0,
447          "value" : 3.0
448        },
449        "mos" : {
450          "min" : 0.0,
451          "max" : 10.0,
452          "avg" : 5.0,
453          "value" : 3.0
454        },
455        "audio_in" : {
456          "min" : 0.0,
457          "max" : 10.0,
458          "avg" : 5.0,
459          "value" : 3.0
460        },
461        "audio_out" : {
462          "min" : 0.0,
463          "max" : 10.0,
464          "avg" : 5.0,
465          "value" : 3.0
466        },
467        "latency" : {
468          "min" : 0.0,
469          "max" : 10.0,
470          "avg" : 5.0,
471          "value" : 3.0
472        },
473        "bytes_received" : 0,
474        "bytes_sent" : 0,
475        "packet_delay_variation" : {
476          "d50" : 20,
477          "d70" : 30,
478          "d90" : 50,
479          "d120" : 70,
480          "d150" : 90,
481          "d200" : 110,
482          "d300" : 150
483        }
484      },
485      "codec" : 0,
486      "codec_name" : "pcmu",
487      "metadata" : {
488        "client_name" : "my_app",
489        "location" : {
490          "lat" : 20.956036,
491          "lon" : -157.23793
492        },
493        "city" : "Honolulu",
494        "country_code" : "US",
495        "country_subdivision" : "HI",
496        "ip_address" : "172.0.0.130",
497        "sdk" : {
498          "type" : "twilio.js",
499          "version" : "1.2.3",
500          "platform" : "web",
501          "region" : "us1",
502          "selected_region" : "us1",
503          "browser" : {
504            "name" : "chrome",
505            "major" : "89",
506            "version" : "89.0.4389.90"
507          },
508          "os" : {
509            "name" : "windows",
510            "version" : "10"
511          },
512          "device" : {
513            "model" : "iphone",
514            "type" : "mobile",
515            "vendor" : "apple",
516            "arch" : "arm"
517          },
518          "engine" : {
519            "name" : "webkit",
520            "version" : "537.36"
521          },
522          "edge_location" : "ashburn"
523        }
524      }
525    }
526  }
527}
Versions