Pre-Release Features - End User Guide
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This Twilio product is currently available as a Public Beta release. Some features are not yet implemented and others may be changed before the product is declared as Generally Available. Beta products are not covered by a Twilio SLA. Learn more about beta product support.
With the Pre-Release Features Page, you can access features on Flex that are currently in a pilot or beta stage. These features may still be under development to address scalability, edge case handling, and reliability.
You can opt-in to test new features, plan your future development based on upcoming releases, and help shape the direction of the product by providing feedback on the features that are still in development.
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Navigate to the 'Admin' panel, which is the top tile on your sidebar. You must be logged into Flex as a user with the
admin
role. -
Click on the "Pre-Release Features" tile at the bottom of the page.

- The Pre-Release Features Page shows a list of the features in Flex that are currently offered as a pilot or a beta feature. Each item has a feature toggle that you can use to enable or disable the feature. If a documentation link is provided, you can learn how your users may interact with the feature or how your developers can customize the experience.
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If the feature changes the agent, supervisor, or admin experience within the UI, then each user must refresh the page to adopt the changes.
