Elastic SIP Trunking — Solution Blueprints
Contact centers
Genesys Cloud
Genesys CloudGenesys Cloud contact center uses the telephony foundation of Genesys Cloud Communicate to operate a contact center service that handles every aspect of customer interactions, including interactive voice response (IVR), automatic call distribution (ACD), skills-based routing of phone calls, emails, web chats, and much more. The BYOC Cloud solution provides flexibility and interoperability to the Genesys Cloud Contact Center allowing you to select your SIP Trunking provider, like Twilio, for PSTN access.
Documents
Avaya
AvayaAvaya's Premises-based Contact Center Solutions help enterprises manage their customers' experiences by providing multimedia routing, workforce optimization and outbound self-service. This solutions blue print focuses on interoperability to a premises-based Avaya Aura Contact Center consisting of SBC, Communications Manager, Session Manager, and Twilio's Elastic SIP Trunking service.
Documents
Avaya ESBC, Aura CM, SM and Twilio Elastic SIP Trunking Configuration Guide
Unified communications
Zoom Phone
Zoom PhoneZoom Phone is an enterprise cloud phone system. Zoom Phone offers a “bring your own carrier” (BYOC) approach, called “Zoom Phone Premise Peering PSTN", which gives you the flexibility to select your SIP Trunking providers, like Twilio, for PSTNC access.
Documents
Session border controllers
Audiocodes
AudiocodesAudiocode’s SBCs are designed to secure SIP communications interfaces and ensure interoperability across the multivendor SIP communications environment. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including Microsoft Teams, Twilio’s Elastic SIP Trunking cloud services, and legacy on-premises telephony equipment.
Documents
- Microsoft Teams using AudioCodes Mediant E-SBC and Twilio Elastic SIP Trunking Configuration Guide
- Microsoft Lync Server using AudioCodes Mediant E-SBC and Twilio Elastic SIP Trunking Configuration Guide
- Blog: Introducing Elastic SIP Trunking Support for AudioCodes SBCs and Microsoft Teams
- Learn more about Audiocodes Session Border Controllers
Ribbon Communications
RibbonRibbon’s SBCs are designed to secure SIP communications interfaces and ensure interoperability across the multivendor SIP communications environment. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including Microsoft Teams, Cisco Unified Call Manager, Twilio's Elastic SIP Trunking cloud services, and legacy on-premises telephony equipment.
Documents
Oracle Communications
OracleOracle Communications SBCs are designed to secure SIP communications interfaces and ensure interoperability across the multivendor SIP communications environment. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including Microsoft Teams, Twilio's Elastic SIP Trunking cloud services, and legacy on-premises telephony equipment.
Documents
- Microsoft Teams using Oracle Communications SBC and Twilio Elastic SIP Trunking Configuration Guide
- Avaya Session Manager using Oracle Communications SBC and Twilio Elastic SIP Trunking Configuration Guide
- Cisco UCM using Oracle Communications SBC and Twilio Elastic SIP Trunking Configuration Guide
- Learn more about Oracle Communications Session Border Controllers
Cisco
CiscoCisco's Unified Border Element (CUBE and vCUBE) are designed to secure SIP communications interfaces. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including Twilio's Elastic SIP Trunking cloud services, and legacy on-premises telephony equipment.
Documents
- Cisco UCM (CUCM) using the Cisco UBE (vCUBE) SBC and Twilio Elastic SIP Trunking Configuration Guide
- Learn more about Cisco UCM
- Learn more about Cisco UBE
For configuration guides with other IP network elements such as IP PBXs, please refer to the Elastic SIP Trunking Configuration Guides.
Need some help?
We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Stack Overflow Collective or browsing the Twilio tag on Stack Overflow.
