IVR: Phone Tree with PHP and Laravel

This Laravel sample application is modeled after a typical call center experience with an IVR, but with more Reese's Pieces.

Stranded aliens can call a phone number and receive instructions on how to get out of earth safely or call their home planet directly. In this tutorial, we'll show you the key bits of code to make this work.

To run this sample app yourself, download the code and follow the instructions on GitHub.

Read how Livestream used Twilio to build custom call routing logic and IVR messages.

Answering a Phone Call

To initiate the phone tree, we need to configure one of our Twilio numbers to send our web application an HTTP request when we get an incoming call.

Click on one of your numbers and configure the Voice URL to point to our app. In our code the route will be /ivr/welcome.

If you don't already have a server configured to use as your webhook, ngrok is a great tool for testing webhooks locally.

With our Twilio number configured, we are prepared to respond to the Twilio request.

Respond to the Twilio request with TwiML

Our Twilio number is now configured to send HTTP requests to this controller on any incoming voice calls. Our app responds with TwiML to tell Twilio what to do in response to the message.

In this case we tell Twilio to Gather the input from the caller and we Say a welcome message.

Respond with TwiML to gather an option from the caller

app/Http/Controllers/IvrController.php

1<?php
2
3namespace App\Http\Controllers;
4
5use App\Http\Requests;
6use Illuminate\Http\Request;
7use Twilio\Twiml;
8
9class IvrController extends Controller
10{
11    public function __construct()
12    {
13        $this->_thankYouMessage = 'Thank you for calling the ET Phone Home' .
14            ' Service - the adventurous alien\'s first choice' .
15            ' in intergalactic travel.';
16
17    }
18
19    /**
20     * Responds with a welcome message with instructions
21     *
22     * @return \Illuminate\Http\Response
23     */
24    public function showWelcome()
25    {
26        $response = new Twiml();
27        $gather = $response->gather(
28            [
29                'numDigits' => 1,
30                'action' => route('menu-response', [], false)
31            ]
32        );
33
34        $gather->say(
35            'Thanks for calling the E T Phone Home Service.' .
36            'Please press 1 for directions. Press 2 for a ' .
37            'list of planets to call.',
38            ['loop' => 3]
39        );
40
41        return $response;
42    }
43
44    /**
45     * Responds to selection of an option by the caller
46     *
47     * @return \Illuminate\Http\Response
48     */
49    public function showMenuResponse(Request $request)
50    {
51        $selectedOption = $request->input('Digits');
52
53        switch ($selectedOption) {
54            case 1:
55                return $this->_getReturnInstructions();
56            case 2:
57                return $this->_getPlanetsMenu();
58        }
59
60        $response = new Twiml();
61        $response->say(
62            'Returning to the main menu',
63            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
64        );
65        $response->redirect(route('welcome', [], false));
66
67        return $response;
68    }
69
70    /**
71     * Responds with a <Dial> to the caller's planet
72     *
73     * @return \Illuminate\Http\Response
74     */
75    public function showPlanetConnection(Request $request)
76    {
77        $response = new Twiml();
78        $response->say(
79            $this->_thankYouMessage,
80            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
81        );
82        $response->say(
83            "You'll be connected shortly to your planet",
84            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
85        );
86
87        $planetNumbers = [
88            '2' => '+19295566487',
89            '3' => '+17262043675',
90            '4' => '+16513582243'
91        ];
92        $selectedOption = $request->input('Digits');
93
94        $planetNumberExists = isset($planetNumbers[$selectedOption]);
95
96        if ($planetNumberExists) {
97            $selectedNumber = $planetNumbers[$selectedOption];
98            $response->dial($selectedNumber);
99
100            return $response;
101        } else {
102            $errorResponse = new Twiml();
103            $errorResponse->say(
104                'Returning to the main menu',
105                ['voice' => 'Polly.Amy', 'language' => 'en-GB']
106            );
107            $errorResponse->redirect(route('welcome', [], false));
108
109            return $errorResponse;
110        }
111
112    }
113
114
115    /**
116     * Responds with instructions to mothership
117     * @return Services_Twilio_Twiml
118     */
119    private function _getReturnInstructions()
120    {
121        $response = new Twiml();
122        $response->say(
123            'To get to your extraction point, get on your bike and go down the' .
124            ' street. Then Left down an alley. Avoid the police cars. Turn left' .
125            ' into an unfinished housing development. Fly over the roadblock. Go' .
126            ' passed the moon. Soon after you will see your mother ship.',
127            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
128        );
129        $response->say(
130            $this->_thankYouMessage,
131            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
132        );
133
134        $response->hangup();
135
136        return $response;
137    }
138
139    /**
140     * Responds with instructions to choose a planet
141     * @return Services_Twilio_Twiml
142     */
143    private function _getPlanetsMenu()
144    {
145        $response = new Twiml();
146        $gather = $response->gather(
147            ['numDigits' => '1', 'action' => route('planet-connection', [], false)]
148        );
149        $gather->say(
150            'To call the planet Brodo Asogi, press 2. To call the planet' .
151            ' Dugobah, press 3. To call an Oober asteroid to your location,' .
152            ' press 4. To go back to the main menu, press the star key',
153            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
154        );
155
156        return $response;
157    }
158}

Let's dig in to what happens with the caller's input next.

Where to send the caller's input

The gather's action parameter takes an absolute or relative URL as a value. In our case, this is the menu-response route.

When the caller has finished entering digits, Twilio will make a GET or POST request to this URL including a Digits parameter with the number our caller chose.

After making this request, Twilio will continue the current call using the TwiML received in your response. Any TwiML verbs occuring after a <Gather> are unreachable, unless the caller enters no digits.

Send caller input to the intended route

app/Http/Controllers/IvrController.php

1<?php
2
3namespace App\Http\Controllers;
4
5use App\Http\Requests;
6use Illuminate\Http\Request;
7use Twilio\Twiml;
8
9class IvrController extends Controller
10{
11    public function __construct()
12    {
13        $this->_thankYouMessage = 'Thank you for calling the ET Phone Home' .
14            ' Service - the adventurous alien\'s first choice' .
15            ' in intergalactic travel.';
16
17    }
18
19    /**
20     * Responds with a welcome message with instructions
21     *
22     * @return \Illuminate\Http\Response
23     */
24    public function showWelcome()
25    {
26        $response = new Twiml();
27        $gather = $response->gather(
28            [
29                'numDigits' => 1,
30                'action' => route('menu-response', [], false)
31            ]
32        );
33
34        $gather->say(
35            'Thanks for calling the E T Phone Home Service.' .
36            'Please press 1 for directions. Press 2 for a ' .
37            'list of planets to call.',
38            ['loop' => 3]
39        );
40
41        return $response;
42    }
43
44    /**
45     * Responds to selection of an option by the caller
46     *
47     * @return \Illuminate\Http\Response
48     */
49    public function showMenuResponse(Request $request)
50    {
51        $selectedOption = $request->input('Digits');
52
53        switch ($selectedOption) {
54            case 1:
55                return $this->_getReturnInstructions();
56            case 2:
57                return $this->_getPlanetsMenu();
58        }
59
60        $response = new Twiml();
61        $response->say(
62            'Returning to the main menu',
63            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
64        );
65        $response->redirect(route('welcome', [], false));
66
67        return $response;
68    }
69
70    /**
71     * Responds with a <Dial> to the caller's planet
72     *
73     * @return \Illuminate\Http\Response
74     */
75    public function showPlanetConnection(Request $request)
76    {
77        $response = new Twiml();
78        $response->say(
79            $this->_thankYouMessage,
80            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
81        );
82        $response->say(
83            "You'll be connected shortly to your planet",
84            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
85        );
86
87        $planetNumbers = [
88            '2' => '+19295566487',
89            '3' => '+17262043675',
90            '4' => '+16513582243'
91        ];
92        $selectedOption = $request->input('Digits');
93
94        $planetNumberExists = isset($planetNumbers[$selectedOption]);
95
96        if ($planetNumberExists) {
97            $selectedNumber = $planetNumbers[$selectedOption];
98            $response->dial($selectedNumber);
99
100            return $response;
101        } else {
102            $errorResponse = new Twiml();
103            $errorResponse->say(
104                'Returning to the main menu',
105                ['voice' => 'Polly.Amy', 'language' => 'en-GB']
106            );
107            $errorResponse->redirect(route('welcome', [], false));
108
109            return $errorResponse;
110        }
111
112    }
113
114
115    /**
116     * Responds with instructions to mothership
117     * @return Services_Twilio_Twiml
118     */
119    private function _getReturnInstructions()
120    {
121        $response = new Twiml();
122        $response->say(
123            'To get to your extraction point, get on your bike and go down the' .
124            ' street. Then Left down an alley. Avoid the police cars. Turn left' .
125            ' into an unfinished housing development. Fly over the roadblock. Go' .
126            ' passed the moon. Soon after you will see your mother ship.',
127            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
128        );
129        $response->say(
130            $this->_thankYouMessage,
131            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
132        );
133
134        $response->hangup();
135
136        return $response;
137    }
138
139    /**
140     * Responds with instructions to choose a planet
141     * @return Services_Twilio_Twiml
142     */
143    private function _getPlanetsMenu()
144    {
145        $response = new Twiml();
146        $gather = $response->gather(
147            ['numDigits' => '1', 'action' => route('planet-connection', [], false)]
148        );
149        $gather->say(
150            'To call the planet Brodo Asogi, press 2. To call the planet' .
151            ' Dugobah, press 3. To call an Oober asteroid to your location,' .
152            ' press 4. To go back to the main menu, press the star key',
153            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
154        );
155
156        return $response;
157    }
158}

Now that we have told Twilio where to send the caller's input, we can look at how to process that input.

app/Http/Controllers/IvrController.php

1<?php
2
3namespace App\Http\Controllers;
4
5use App\Http\Requests;
6use Illuminate\Http\Request;
7use Twilio\Twiml;
8
9class IvrController extends Controller
10{
11    public function __construct()
12    {
13        $this->_thankYouMessage = 'Thank you for calling the ET Phone Home' .
14            ' Service - the adventurous alien\'s first choice' .
15            ' in intergalactic travel.';
16
17    }
18
19    /**
20     * Responds with a welcome message with instructions
21     *
22     * @return \Illuminate\Http\Response
23     */
24    public function showWelcome()
25    {
26        $response = new Twiml();
27        $gather = $response->gather(
28            [
29                'numDigits' => 1,
30                'action' => route('menu-response', [], false)
31            ]
32        );
33
34        $gather->say(
35            'Thanks for calling the E T Phone Home Service.' .
36            'Please press 1 for directions. Press 2 for a ' .
37            'list of planets to call.',
38            ['loop' => 3]
39        );
40
41        return $response;
42    }
43
44    /**
45     * Responds to selection of an option by the caller
46     *
47     * @return \Illuminate\Http\Response
48     */
49    public function showMenuResponse(Request $request)
50    {
51        $selectedOption = $request->input('Digits');
52
53        switch ($selectedOption) {
54            case 1:
55                return $this->_getReturnInstructions();
56            case 2:
57                return $this->_getPlanetsMenu();
58        }
59
60        $response = new Twiml();
61        $response->say(
62            'Returning to the main menu',
63            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
64        );
65        $response->redirect(route('welcome', [], false));
66
67        return $response;
68    }
69
70    /**
71     * Responds with a <Dial> to the caller's planet
72     *
73     * @return \Illuminate\Http\Response
74     */
75    public function showPlanetConnection(Request $request)
76    {
77        $response = new Twiml();
78        $response->say(
79            $this->_thankYouMessage,
80            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
81        );
82        $response->say(
83            "You'll be connected shortly to your planet",
84            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
85        );
86
87        $planetNumbers = [
88            '2' => '+19295566487',
89            '3' => '+17262043675',
90            '4' => '+16513582243'
91        ];
92        $selectedOption = $request->input('Digits');
93
94        $planetNumberExists = isset($planetNumbers[$selectedOption]);
95
96        if ($planetNumberExists) {
97            $selectedNumber = $planetNumbers[$selectedOption];
98            $response->dial($selectedNumber);
99
100            return $response;
101        } else {
102            $errorResponse = new Twiml();
103            $errorResponse->say(
104                'Returning to the main menu',
105                ['voice' => 'Polly.Amy', 'language' => 'en-GB']
106            );
107            $errorResponse->redirect(route('welcome', [], false));
108
109            return $errorResponse;
110        }
111
112    }
113
114
115    /**
116     * Responds with instructions to mothership
117     * @return Services_Twilio_Twiml
118     */
119    private function _getReturnInstructions()
120    {
121        $response = new Twiml();
122        $response->say(
123            'To get to your extraction point, get on your bike and go down the' .
124            ' street. Then Left down an alley. Avoid the police cars. Turn left' .
125            ' into an unfinished housing development. Fly over the roadblock. Go' .
126            ' passed the moon. Soon after you will see your mother ship.',
127            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
128        );
129        $response->say(
130            $this->_thankYouMessage,
131            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
132        );
133
134        $response->hangup();
135
136        return $response;
137    }
138
139    /**
140     * Responds with instructions to choose a planet
141     * @return Services_Twilio_Twiml
142     */
143    private function _getPlanetsMenu()
144    {
145        $response = new Twiml();
146        $gather = $response->gather(
147            ['numDigits' => '1', 'action' => route('planet-connection', [], false)]
148        );
149        $gather->say(
150            'To call the planet Brodo Asogi, press 2. To call the planet' .
151            ' Dugobah, press 3. To call an Oober asteroid to your location,' .
152            ' press 4. To go back to the main menu, press the star key',
153            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
154        );
155
156        return $response;
157    }
158}

If the caller chooses '2', we will take them to The Planet Directory where we need to collect more input.

The Planet Directory: Collect more input from the caller

If our callers choose to call their home planet we will give them the planet directory. This is akin to a typical "company directory" feature of most IVRs.

In our TwiML response we again use a Gather verb to receive our caller's input. The action verb points this time to the planets route, which will alter our response based on what the caller chooses.

Collect more input from the caller via the Planet Directory

app/Http/Controllers/IvrController.php

1<?php
2
3namespace App\Http\Controllers;
4
5use App\Http\Requests;
6use Illuminate\Http\Request;
7use Twilio\Twiml;
8
9class IvrController extends Controller
10{
11    public function __construct()
12    {
13        $this->_thankYouMessage = 'Thank you for calling the ET Phone Home' .
14            ' Service - the adventurous alien\'s first choice' .
15            ' in intergalactic travel.';
16
17    }
18
19    /**
20     * Responds with a welcome message with instructions
21     *
22     * @return \Illuminate\Http\Response
23     */
24    public function showWelcome()
25    {
26        $response = new Twiml();
27        $gather = $response->gather(
28            [
29                'numDigits' => 1,
30                'action' => route('menu-response', [], false)
31            ]
32        );
33
34        $gather->say(
35            'Thanks for calling the E T Phone Home Service.' .
36            'Please press 1 for directions. Press 2 for a ' .
37            'list of planets to call.',
38            ['loop' => 3]
39        );
40
41        return $response;
42    }
43
44    /**
45     * Responds to selection of an option by the caller
46     *
47     * @return \Illuminate\Http\Response
48     */
49    public function showMenuResponse(Request $request)
50    {
51        $selectedOption = $request->input('Digits');
52
53        switch ($selectedOption) {
54            case 1:
55                return $this->_getReturnInstructions();
56            case 2:
57                return $this->_getPlanetsMenu();
58        }
59
60        $response = new Twiml();
61        $response->say(
62            'Returning to the main menu',
63            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
64        );
65        $response->redirect(route('welcome', [], false));
66
67        return $response;
68    }
69
70    /**
71     * Responds with a <Dial> to the caller's planet
72     *
73     * @return \Illuminate\Http\Response
74     */
75    public function showPlanetConnection(Request $request)
76    {
77        $response = new Twiml();
78        $response->say(
79            $this->_thankYouMessage,
80            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
81        );
82        $response->say(
83            "You'll be connected shortly to your planet",
84            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
85        );
86
87        $planetNumbers = [
88            '2' => '+19295566487',
89            '3' => '+17262043675',
90            '4' => '+16513582243'
91        ];
92        $selectedOption = $request->input('Digits');
93
94        $planetNumberExists = isset($planetNumbers[$selectedOption]);
95
96        if ($planetNumberExists) {
97            $selectedNumber = $planetNumbers[$selectedOption];
98            $response->dial($selectedNumber);
99
100            return $response;
101        } else {
102            $errorResponse = new Twiml();
103            $errorResponse->say(
104                'Returning to the main menu',
105                ['voice' => 'Polly.Amy', 'language' => 'en-GB']
106            );
107            $errorResponse->redirect(route('welcome', [], false));
108
109            return $errorResponse;
110        }
111
112    }
113
114
115    /**
116     * Responds with instructions to mothership
117     * @return Services_Twilio_Twiml
118     */
119    private function _getReturnInstructions()
120    {
121        $response = new Twiml();
122        $response->say(
123            'To get to your extraction point, get on your bike and go down the' .
124            ' street. Then Left down an alley. Avoid the police cars. Turn left' .
125            ' into an unfinished housing development. Fly over the roadblock. Go' .
126            ' passed the moon. Soon after you will see your mother ship.',
127            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
128        );
129        $response->say(
130            $this->_thankYouMessage,
131            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
132        );
133
134        $response->hangup();
135
136        return $response;
137    }
138
139    /**
140     * Responds with instructions to choose a planet
141     * @return Services_Twilio_Twiml
142     */
143    private function _getPlanetsMenu()
144    {
145        $response = new Twiml();
146        $gather = $response->gather(
147            ['numDigits' => '1', 'action' => route('planet-connection', [], false)]
148        );
149        $gather->say(
150            'To call the planet Brodo Asogi, press 2. To call the planet' .
151            ' Dugobah, press 3. To call an Oober asteroid to your location,' .
152            ' press 4. To go back to the main menu, press the star key',
153            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
154        );
155
156        return $response;
157    }
158}

Again we show some options to the caller and instruct Twilio to collect the caller's choice. Let's look at that route next.

The Planet Directory: Connect the caller to another number

In this controller, we grab the caller's selection off the request and store it in a variable called $selectedOption. We then use a Dial verb with the appropriate phone number to connect our caller to their home planet.

The current numbers are hardcoded, but they could also be read from a database or from a file.

Connect to another number based on caller input

app/Http/Controllers/IvrController.php

1<?php
2
3namespace App\Http\Controllers;
4
5use App\Http\Requests;
6use Illuminate\Http\Request;
7use Twilio\Twiml;
8
9class IvrController extends Controller
10{
11    public function __construct()
12    {
13        $this->_thankYouMessage = 'Thank you for calling the ET Phone Home' .
14            ' Service - the adventurous alien\'s first choice' .
15            ' in intergalactic travel.';
16
17    }
18
19    /**
20     * Responds with a welcome message with instructions
21     *
22     * @return \Illuminate\Http\Response
23     */
24    public function showWelcome()
25    {
26        $response = new Twiml();
27        $gather = $response->gather(
28            [
29                'numDigits' => 1,
30                'action' => route('menu-response', [], false)
31            ]
32        );
33
34        $gather->say(
35            'Thanks for calling the E T Phone Home Service.' .
36            'Please press 1 for directions. Press 2 for a ' .
37            'list of planets to call.',
38            ['loop' => 3]
39        );
40
41        return $response;
42    }
43
44    /**
45     * Responds to selection of an option by the caller
46     *
47     * @return \Illuminate\Http\Response
48     */
49    public function showMenuResponse(Request $request)
50    {
51        $selectedOption = $request->input('Digits');
52
53        switch ($selectedOption) {
54            case 1:
55                return $this->_getReturnInstructions();
56            case 2:
57                return $this->_getPlanetsMenu();
58        }
59
60        $response = new Twiml();
61        $response->say(
62            'Returning to the main menu',
63            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
64        );
65        $response->redirect(route('welcome', [], false));
66
67        return $response;
68    }
69
70    /**
71     * Responds with a <Dial> to the caller's planet
72     *
73     * @return \Illuminate\Http\Response
74     */
75    public function showPlanetConnection(Request $request)
76    {
77        $response = new Twiml();
78        $response->say(
79            $this->_thankYouMessage,
80            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
81        );
82        $response->say(
83            "You'll be connected shortly to your planet",
84            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
85        );
86
87        $planetNumbers = [
88            '2' => '+19295566487',
89            '3' => '+17262043675',
90            '4' => '+16513582243'
91        ];
92        $selectedOption = $request->input('Digits');
93
94        $planetNumberExists = isset($planetNumbers[$selectedOption]);
95
96        if ($planetNumberExists) {
97            $selectedNumber = $planetNumbers[$selectedOption];
98            $response->dial($selectedNumber);
99
100            return $response;
101        } else {
102            $errorResponse = new Twiml();
103            $errorResponse->say(
104                'Returning to the main menu',
105                ['voice' => 'Polly.Amy', 'language' => 'en-GB']
106            );
107            $errorResponse->redirect(route('welcome', [], false));
108
109            return $errorResponse;
110        }
111
112    }
113
114
115    /**
116     * Responds with instructions to mothership
117     * @return Services_Twilio_Twiml
118     */
119    private function _getReturnInstructions()
120    {
121        $response = new Twiml();
122        $response->say(
123            'To get to your extraction point, get on your bike and go down the' .
124            ' street. Then Left down an alley. Avoid the police cars. Turn left' .
125            ' into an unfinished housing development. Fly over the roadblock. Go' .
126            ' passed the moon. Soon after you will see your mother ship.',
127            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
128        );
129        $response->say(
130            $this->_thankYouMessage,
131            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
132        );
133
134        $response->hangup();
135
136        return $response;
137    }
138
139    /**
140     * Responds with instructions to choose a planet
141     * @return Services_Twilio_Twiml
142     */
143    private function _getPlanetsMenu()
144    {
145        $response = new Twiml();
146        $gather = $response->gather(
147            ['numDigits' => '1', 'action' => route('planet-connection', [], false)]
148        );
149        $gather->say(
150            'To call the planet Brodo Asogi, press 2. To call the planet' .
151            ' Dugobah, press 3. To call an Oober asteroid to your location,' .
152            ' press 4. To go back to the main menu, press the star key',
153            ['voice' => 'Polly.Amy', 'language' => 'en-GB']
154        );
155
156        return $response;
157    }
158}

That's it! We've just implemented an IVR phone tree that will delight and serve your customers.

Where to next?

If you're a PHP developer working with Twilio, you might enjoy these other tutorials:

Automated Survey

Instantly collect structured data from your users with a survey conducted over a call or an SMS text message. Learn how to create your own survey in PHP.

Click-to-call

Click-to-call enables your company to convert web traffic into phone calls with the click of a button.

IVR: Phone Tree with PHP and Laravel

Answering a Phone Call

Respond to the Twilio request with TwiML

Respond with TwiML to gather an option from the caller

Where to send the caller's input

Send caller input to the intended route

The Main Menu: Process the caller's selection

Route caller to return instructions or main menu

The Planet Directory: Collect more input from the caller

Collect more input from the caller via the Planet Directory

The Planet Directory: Connect the caller to another number

Connect to another number based on caller input

Where to next?