Twilio abides by the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework, as provided by the U.S. Department of Commerce and regarding the collection, use, and retention of personal information received from European Union member countries and Switzerland. Twilio has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.
To learn more about the Safe Harbor program, and to view Twilio's certification, please visit http://www.export.gov/safeharbor/
Twilio has agreed to dispute resolution by the American Arbitration Association. If you have any questions about Twilio's practices, please contact us at firstname.lastname@example.org or postal mail at Twilio Inc., 548 Market St #14510, San Francisco California 94104, Attn: Privacy. If the explanation or information you receive does not resolve your concern, you may contact the American Arbitration Association as described in the next paragraph to address your complaint.
If after contacting us your complaint is not resolved, you may then raise your complaint by contacting American Arbitration Association ("AAA") Dispute Resolution Services Worldwide - Case Filing Services (http://www.adr.org/drs) by email (email@example.com), by fax at (877) 495-4185, or mail at American Arbitration Association Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08032. If you are faxing or mailing AAA to lodge a complaint, you must include the following information: the alleged privacy violation, your contact information, and whether you would like the particulars of your complaints shared with Twilio. For information about AAA or the operation of AAA's worldwide dispute resolution process, please visit AAA at http://www.adr.org/drs or request this information from AAA at any of the addresses listed above.
When you use the Twilio Site or sign up for the Services, Twilio may collect certain contact information from you, including without limitation: first and last name, organization name, city, state and zip code, email address, and phone number (collectively, "Contact Information"). When purchasing Services, you will be required to provide additional information that may include a credit card number or other banking or payment information ("Billing Information").
In addition to the collection of Site Information, in connection with your use of the Services, Twilio may collect information that is created or provided by you for such purposes (collectively, "Service Information"). For example, if you enable users to send SMS messages through the Services, Twilio will collect and maintain the call data (recipient phone number, size and time of message and other transactional data). Service Information may include information that is Personally Identifiable Data (as defined in the next paragraph).
The Contact Information, Billing Information, Site Information and Service Information may be referred to below, collectively, as the "Data". "Personally Identifiable Data" means that data which directly, or used in conjunction with other provided information, enables the identification of a specific individual.
If you are not a customer of Twilio (i.e., if you have not signed up to receive the Services), Twilio will use your Contact Information only for the purpose for which such information was provided. For example, if you have signed up to receive product information from Twilio, we will use your Contact Information only to send you that information. You may always opt-out of the receipt of any of those communications. Email opt out instructions are contained in each email.
Twilio takes reasonable precautions to protect Data in our possession from loss, misuse, and unauthorized access. Twilio follows generally accepted industry standards to protect the Data, both during transmission and once received by Twilio. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While Twilio strives to protect your Data, Twilio does not guarantee its security.
CalOPPA Disclosures: Twilio does not collect Personally Identifiable Data about a consumer's online activities over time and across different Web sites when consumers use the Twilio Site or Services. However, Twilio does allow certain third party services to track its users on the Twilio Site and other third party sites over time. Such third party services are used to support more effective marketing and advertising programs. Twilio does not provide any Personally Identifiable Data to those parties. You can find more information about tracking and opting-out at http://www.youradchoices.com/
Twilio does not share or disclose any of your Personally Identifiable Data except as described in this Section.
In the event that you have volunteered Contact Information and/or provided Billing Information, you may correct or amend that information by editing your account profile or email us at firstname.lastname@example.org.
March 24, 2014