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Elastic SIP Trunking - Solution Blueprints

Contact Centers

Genesys Cloud

Genesys Cloud

Genesys Cloud contact center uses the telephony foundation of Genesys Cloud Communicate to operate a contact center service that handles every aspect of customer interactions, including interactive voice response (IVR), automatic call distribution (ACD), skills-based routing of phone calls, emails, web chats,  and much more. The BYOC Cloud solution provides flexibility and interoperability to the Genesys Cloud  Contact Center  allowing you to select your SIP Trunking provider, like Twilio, for PSTN access.

  

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Unified Communications

Zoom Phone

Zoom Phone

Zoom Phone is an enterprise cloud phone system. Zoom Phone offers a “bring your own carrier” (BYOC) approach, called “Zoom Phone Premise Peering PSTN", which gives you the flexibility to select your SIP Trunking providers, like Twilio, for PSTNC access. 

  

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Session Border Controllers

Audiocodes

Audiocodes

Audiocode's SBCs are designed to secure SIP communications interfaces and ensure interoperability across the multivendor SIP communications environment. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including the Microsoft Teams and Twilio's Elastic SIP Trunking cloud services and legacy on-premises telephony equipment.

  

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Ribbon Communications

Ribbon

Ribbon’s SBCs are designed to secure SIP communications interfaces and ensure interoperability across the multivendor SIP communications environment. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including the Microsoft Teams, Cisco Unified Call Manager and Twilio's Elastic SIP Trunking cloud services and legacy on-premises telephony equipment.

  

Documents:

Microsoft Teams and Cisco UCM using Ribbon E-SBC and Twilio Elastic SIP Trunking Configuration Guide

- Learn more about Ribbon Communications Session Border Controllers

For configuration guides with other IP network elements such as IP PBXs please refer to the Elastic SIP Trunking Configuration Guides.

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