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Voice Insights

Voice Insights provides call quality analytics and aggregation tools for investigating Twilio calls. Sensors in the Twilio Voice SDKs and on Twilio media gateways gather call metrics and events and send them to the Voice Insights platform for analysis and aggregation. Insights is available for all calls made using Twilio Voice SDKs for JavaScript (v1.3+), mobile SDKs for Android and iOS (v3.0+), using the Programmable Voice APIs, or calls placed using Elastic SIP Trunking.

Conference Insights provides multiple views into conference metadata which allow users to see conference parameters, investigate participant event timelines, and understand detected quality issues.

The data gathered from calls and conferences is aggregated into powerful reporting Dashboards and detailed summaries in Twilio Console that quickly highlight key aspects of call and conference behavior. Voice Insights for Twilio Voice SDKs exposes further functionality allowing you to react to call quality events in your Twilio SDK code.

Voice Insights Advanced Features provides time-series views of metrics and event streams in Console, and programmatic access to call, conference, and participant summaries via REST API and Event Streams.

Voice and Conference Insights data is available for calls or conferences made within the last 30 days.

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