The Admin Center has been renamed to Twilio Admin.
You can associate your Organization with one or more Internet domains that you own. This allows you to invite your employees, via their company email addresses, to the Organization. It also lets you treat ownership of one of your company email addresses as a sign of trust.
To add a domain to your Organization, you first need to verify that you own it. You do this in the Twilio Admin's Domains section, which also lists the domains you have already added, if any, and those currently being verified. At this time Twilio allows up to 100 domains to be verified on an Organization.
Common domains like Gmail or Hotmail cannot be verified in Twilio's Organizations. You will be unable to invite users to an Organization with an unverified domain. You can add several domains to your Organization. Just repeat the 'Add a domain' step.
Select either the DNS or HTTPS method to verify the domain:
TXT
resource record with the host set to
_twilio
. The
Verify Domain
Twilio Admin page will present a text string containing a unique token to use as the body of the record. You will need to visit your domain registrar to add this string to your DNS record.
Twilio checks your DNS record or uploaded file immediately, but because DNS records can take up to 72 hours to propagate — usually it's much quicker than that — you may not see your domain marked as verified straight away if you have used this method.
In any case, Twilio re-checks the file upload or DNS data every 24 hours to confirm your continued ownership. If the token gets altered or removed, an Organization's Owner or Administrator has 30 days to re-validate the domain before it is automatically deleted from the Organization. Until the domain is re-validated, you will not be able to use email addresses from that domain to add new users.
If a domain is left unvalidated for more than 30 days, any managed users previously added to the organization will automatically be removed. You will have to add the managed users back to the Organization after validating the domain.
In some situations, companies might want to keep different business units as separate Twilio organizations. To enable these units to access organization-level functionalities, Twilio allows the same internet domain to be verified by more than one Twilio organization — this is called the multi-verified domain
Organizations with a multi-verified domain are able to:
Organizations with multi-verified domain aren't able to:
When one organization verifies the domain that was previously verified by another organization, all organizations will be notified and the functionalities above will be disabled. If you want to be able to verify your company's internet domain in more than one organization, please talk to support.
See the Import Users feature description for instructions on how to bulk import existing Twilio users from your verified domain into your Organization.