Time of day routing with Functions

A very common use case for Functions is implementing time of day routing in your application. For example, varying your application's response to incoming calls based on what time and day a customer is calling, or which path to take in an IVR being written with Twilio Studio.

Before getting deeper into the example, first create a Service and Function so that you have a place to write and test your Function code.

Create and host a Function

Before you run any of the examples on this page, create a Function and paste the example code into it. You can create a Function in the Twilio Console or by using the Serverless Toolkit.

ConsoleServerless Toolkit

If you prefer a UI-driven approach, complete these steps in the Twilio Console:

Log in to the Twilio Console and navigate to Develop > Functions & Assets. If you're using the legacy Console, open the Functions tab.
Functions are contained within Services. Click Create Service to create a new Service.
Click Add + and select Add Function from the dropdown.
The Console creates a new protected Function that you can rename. The filename becomes the URL path of the Function.
Copy one of the example code snippets from this page and paste the code into your newly created Function. You can switch examples by using the dropdown menu in the code rail.
Click Save.
Click Deploy All to build and deploy the Function. After deployment, you can access your Function at https://<service-name>-<random-characters>-<optional-domain-suffix>.twil.io/<function-path>
For example: test-function-3548.twil.io/hello-world.

You can now invoke your Function with HTTP requests, configure it as the webhook for a Twilio phone number, call it from a Twilio Studio Run Function Widget, and more.

Date and time dependent responses

One potential implementation is to simply respond to callers with a different message depending on the day and time that they are calling. Suppose your business is located on the East coast of the US, and has hours 9am-5pm, Monday-Friday. Calls on those days and between those hours should receive a response indicating that the business is open, while calls on the weekend or outside of business hours should receive a closed message.

This can be accomplished purely by leveraging built-in JavaScript methods, courtesy of the Internationalization API's Intl.DateTimeFormat object. By providing the specific timeZone of your business in the accepted tz format, you can derive the current day and time, and perform any necessary logic to determine your response.

To test this code out, paste the code into the Function that you just created earlier, and set it as the A Call Comes In webhook handler for the Twilio phone number you wish to test. The following instructions will show you how to do so.

(warning)

Warning

Remember that methods such as new Date() return the local time of the machine that your deployed code is being executed on, not your local time. Functions are typically executing in the UTC time zone. This is why all examples are using Intl.DateTimeFormat instead of just the Date object directly.

(information)

Info

We highly recommend using built-in objects such as Intl.DateTimeFormat to implement your application logic, or the date-fns library if you need more robust date utilities.

Moment.js is end of life and should not be used for handling time zone shifts, formatting, etc.

Responding to a call based on date and time of call

1exports.handler = (context, event, callback) => {
2  // Create a new voice response object
3  const twiml = new Twilio.twiml.VoiceResponse();
4  // Grab the current date and time. Note that this is the local time where the
5  // Function is being executed, not necessarily the time zone of your business!
6  const now = new Date();
7  // Print the timezone of the instance that's running this code
8  const functionTz = Intl.DateTimeFormat().resolvedOptions().timeZone;
9  console.log(`This Function is being executed in the ${functionTz} time zone`);
10  // You should see: 'This Function is being executed in the UTC time zone'
11
12  // Configure Intl.DateTimeFormat to return a date in the specified
13  // time zone and in this format for parsing, for example: 'Monday, 18'
14  const formatOptions = {
15    hour: 'numeric',
16    hour12: false,
17    weekday: 'long',
18    timeZone: 'America/New_York',
19  };
20  const formatter = new Intl.DateTimeFormat('en-US', formatOptions);
21
22  // Get the current time and day of the week for your specific time zone
23  const formattedDate = formatter.format(now).split(', ');
24  const day = formattedDate[0]; // ex. 'Monday'
25  const hour = Number(formattedDate[1]); // ex. 18
26  // Since we're given days as strings, we can use Array.includes to check
27  // against a list of days we want to consider the business closed
28  const isWeekend = ['Sunday', 'Saturday'].includes(day);
29
30  // Here the business is considered open M-F, 9am-5pm Eastern Time
31  const isOpen = !isWeekend && hour >= 9 && hour < 17;
32  // Modify the stated voice response depending on whether the business is open or not
33  twiml.say(`Business is ${isOpen ? 'Open' : 'Closed'}`);
34  return callback(null, twiml);
35};

Set a Function as a webhook

For your Function to react to incoming SMS or voice calls, it must be set as a webhook for your Twilio number. There are a variety of methods to set a Function as a webhook:

Twilio ConsoleLegacy Twilio ConsoleTwilio CLITwilio server-side SDKs

Use the Twilio Console UI to connect your Function as a webhook:

Go to Products & Services > Numbers & Senders > Phone Numbers.
Select the phone number you'd like to connect to your Function.
Go to the Configuration Details tab.

To configure Messaging, choose Edit details in the Messaging section.
To configure Voice calls, choose Edit details in the Voice and emergency calling section.

Select the webhook method and provide your webhook URL. Select an HTTP method to handle responses.
Optional: Configure a secondary webhook in case the primary webhook fails.
Click the Save button.

In the legacy Twilio Console, connect your Function as a webhook:

Log in to the Twilio Console's Phone Numbers page.
Click on the phone number you'd like to have connected to your Function.
If you want the Function to respond to incoming SMS, find the A Message Comes In option under Messaging. If you want the Function to respond to Voice, find the A Call Comes In option under Voice & Fax.
Select Function from the A Message Comes In or A Call Comes In dropdown.
Select the Service that you are using, then the Environment (this will default to ui unless you have created custom domains ), and finally Function Path of your Function from the respective dropdown menus.

Alternatively, you could select Webhook instead of Function, and directly paste in the full URL of the Function.

Click the Save button.

You can also use the Twilio CLI to assign the Function as the webhook of your phone number.

Prerequisites

Twilio CLI installed and executable from your terminal.
Either the E.164 formatted value of your Twilio phone number (+1234567890), or its SID (PNXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX).
The full URL of your Function (https://test-1337.twil.io/my-test-function)

Once you have the CLI installed and the necessary information, run the following to connect the Function to respond to incoming SMS:

1twilio phone-numbers:update +1234567890 \
2  --sms-url https://test-1337.twil.io/my-test-function

If you prefer to have the Function respond to incoming calls instead, run:

1twilio phone-numbers:update +1234567890 \
2  --voice-url https://test-1337.twil.io/my-test-function

You may also use the SID of your Twilio phone number instead of the E.164 formatted phone number:

1twilio phone-numbers:update PNXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX \
2  --sms-url https://test-1337.twil.io/my-test-function

You can also use any of the available Twilio SDKs to assign the Function as the webhook of your phone number.

Prerequisites

A local development environment for your language of choice and the associated Twilio SDK installed.
The SID (PNXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX) of your Twilio phone number.
The full URL of your Function (https://test-1337.twil.io/my-test-function).

In JavaScript for example, you could execute the following code to assign the SMS webhook of your Twilio phone number. The same logic would apply for assigning to a voice webhook, except that the modified property instead would be voiceUrl:

1// Download the SDK from https://www.twilio.com/docs/node/install
2// Find your Account SID and Auth Token at twilio.com/console
3// and set the environment variables. See https://twil.io/secure
4const accountSid = process.env.TWILIO_ACCOUNT_SID;
5const authToken = process.env.TWILIO_AUTH_TOKEN;
6const client = require('twilio')(accountSid, authToken);
7
8client
9  .incomingPhoneNumbers('PNXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX')
10  .update({ smsUrl: 'https://test-1337.twil.io/my-test-function' })
11  .then((phoneNumber) => console.log(phoneNumber.smsUrl));
12

Time of day routing in a Studio Flow

This logic can also be applied in the context of a Studio Flow, such as in an IVR. For example, a Function can return an isOpen property as a Boolean (or a more advanced data structure if you like), and a subsequent Split Based On... Widget could then perform pattern matching on that value to determine how the Flow should advance. The following code sample would generate a Boolean that can be consumed in a Split Based On... Widget by referencing {{widgets.<widget-name>.parsed.isOpen}}.

Check out this section of the Run Function widget example to better understand consuming parsed values and generally how to execute this sample via the Run Function widget.

Support time of day routing in Twilio Studio

1exports.handler = (context, event, callback) => {
2  // Grab the current date and time. Note that this is the local time where the
3  // Function is being executed, not necessarily the time zone of your business!
4  const now = new Date();
5  // Configure Intl.DateTimeFormat to return a date in the specified
6  // time zone and in this format for parsing, for example: 'Monday, 18'
7  const formatOptions = {
8    hour: 'numeric',
9    hour12: false,
10    weekday: 'long',
11    timeZone: 'America/New_York',
12  };
13  const formatter = new Intl.DateTimeFormat('en-US', formatOptions);
14
15  // Get the current time and day of the week for your specific time zone
16  const formattedDate = formatter.format(now).split(', ');
17  const day = formattedDate[0]; // ex. 'Monday'
18  const hour = Number(formattedDate[1]); // ex. 18
19  // Since we're given days as strings, we can use Array.includes to check
20  // against a list of days we want to consider the business closed
21  const isWeekend = ['Sunday', 'Saturday'].includes(day);
22
23  // Here the business is considered open M-F, 9am-5pm Eastern Time
24  const isOpen = !isWeekend && hour >= 9 && hour < 17;
25  // Return isOpen in an object that can be parsed and then
26  // used by the Split Based On... Widget for Flow routing
27  return callback(null, { isOpen });
28};