Note: To limit outbound API requests, Twilio for Salesforce will by default only check for messages every 15 minutes, unless the lead or contact is open. In order to receive messages immediately, please follow the steps outlined in "Pushing Inbound Messages and Status Updates to Salesforce".
After message pushing is configured, messages will arrive in Salesforce within just a few seconds.
With Twilio for Salesforce, you can send 1:1 messages to contacts and leads directly from your Salesforce instance. You don't have to reveal your own personal number, and conversations are automatically stored on the contact or lead record. Note that your recipient must have a "Mobile" phone number on their record to use this feature - other phone numbers will not be used.
Watch the video below to see how it's done!