Twilio for Salesforce
Info
This Twilio product is currently available as a Public Beta release. Some features are not yet implemented and others may be changed before the product is declared as Generally Available. Beta products are not covered by a Twilio SLA . Learn more about beta product support.
Twilio for Salesforce is a managed package for Salesforce that brings programmable communications to your Salesforce environment.
Info
Are you a Twilio Flex user? Flex has out-of-the-box support for Salesforce Open CTI, so you can power your Salesforce environment with omnichannel communications offered by Flex. Both Salesforce Classic and Lightning Experience integrations are supported. Find out more over in the Flex docs.
Using Twilio for Salesforce, you can:
- Send automated, customized SMS messages from Process Builder
- Send customized SMS messages to Leads and Contacts associated with a Campaign
- Message one on one with Contacts from their Salesforce record page
- Interact with the Twilio REST API using a flexible Apex library
Licenses don't expire in Sandbox environments.
For information about the free trial and pricing, see Twilio for Salesforce.
Have any questions? You can find answers to many common enquiries in the Twilio for Salesforce FAQ.
Ready to get started? Visit our installation and setup guide.
Warning
Twilio provides support for only the latest version of the application. To view the current app version, please visit Twilio for Salesforce Changelog.
Twilio for Salesforce includes the following Lightning components. Click on the links to learn how to set them up.
You can also take advantage of Twilio for Salesforce functionality in the Salesforce mobile app:
Once you have the package installed, and Salesforce and Twilio integrated, you're ready to work with your setup. These tutorials and guides will explain in detail how enable common features and expand functionality in Salesforce.
Need to use other Twilio products than Messaging? Want to integrate with the Salesforce 1 Mobile application? We've got you covered with these quick guides.
Looking to use Flex with Salesforce? See Integrate Flex with Salesforce.
Have ideas on what we should be building next? Request access to our Trailblazer Community, and we'll admit users of Twilio for Salesforce right away.