NOTE: Effective February 9, 2023, Twilio Frontline is limited to existing Frontline accounts only. New and existing Twilio customers without previous access to Frontline will not be able to get Frontline through Twilio’s Console nor access developer documentation. For more information, please check out the Twilio Frontline Support documentation.

Frontline requires a backend (aka: "Integration Service") that provides endpoints to handle these features. This app creates one serverless function for each one of these with some example code and deploys it to the Twilio Functions section of your Twilio Console:

• CRM integration: /callbacks/crm
• Outgoing conversation proxy: /callbacks/outgoing-conversation
• Templates: /callbacks/templates
• Routing: /callbacks/routing
• Conversation API Webhooks: /callbacks/twilio-conversations

This serves as the Integration Service for your Frontline app and is intended to be a quick starting point for your backend.

For more information, please visit out Serverless Quickstart.

Note that this app doesn't provide an actual CRM integration. Instead, to make this quicker for you to start testing the app, we'll setup up to two example customers directly in the CRM callback function code.

After you deploy the app, make sure you configure the endpoints as Frontline callbacks.