About Twilio

Twilio’s mission is to unlock the imagination of builders

We’re a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction and able to outmaneuver their competition.

The Twilio Magic

Our core values and principles: The Twilio Magic

We are Builders

We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in.

We are Owners

We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes.

We are Curious

We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them.

We are Positrons

A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large.

Global scale, global presence

Twilio has the infrastructure to support communications worldwide.

A team of experts

The Twilio leadership team and Board of Directors bring years of experience in communications and software.


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Board of Directors

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Picture of Jeff Epstein
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Twilio.org: Giving a helping hand

We believe the tools we build can improve lives everywhere. That’s why our social impact arm, Twilio.org, provides technology, funding, and time to help organizations expand their impact using communications technologies.

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Interested in becoming a Twilion?

Whether you are the queen of code or the maestro of marketing, we are always looking for passionate individuals to join our expanding global team of Twilions.

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Press coverage

Visit our press page to learn about Twilio’s recent company announcements and press coverage or to get in touch with Twilio’s Public Relations team.

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The Twilio brand

Are you looking for the official version of our logo, colors, and images?