Build deeper customer relationships at scale with a messaging platform based on trust, quality, and choice.
Messaging is a centralized messaging platform to engage customers across their preferred channels. Our enterprise-ready APIs and scalable software are powered by an intelligent network that monitors over 900 million data points daily, enabling unrivaled reliability at any scale.
messages sent and received yearly
within your reach
monthly API uptime
global carrier partners
APIs
Deliver messages to customers across preferred channels with an API for one-way, transactional messaging.
One API for transactional SMS, MMS, and WhatsApp messaging.
Build messaging solutions for alerts and notifications, promotions, marketing messages, and more.
Support customers at critical moments on the channels they prefer with scalable, multiparty conversations.
A single API for conversational chat, SMS, MMS, WhatsApp, Facebook Messenger, and Google’s Business Messages
Build conversational messaging solutions for customer care, conversational commerce, and more.
New feature
Solve for complexities of messaging at scale with Twilio’s Traffic Optimization Engine
The Traffic Optimization Engine works across networks, senders, geographies, and use cases to solve the complexities of global messaging at scale. It works by providing you with simpler capacity planning, better traffic prioritization, and more granular control of your messaging while avoiding undelivered or late messages.
Platform
Engage customers with verified messaging over routes that protect consumers from spam and unwanted messages. Our simplified onboarding within Trust Hub, along with our compliance and privacy software, ensures you're set up for secure engagement.
Our platform of APIs and software for connectivity, routing algorithms, and message transparency optimizes unparalleled deliverability and throughput using our global network of tier-1 carriers, an industry leading set of data signals, and real-time routing.
Build solutions for customer care, conversational commerce, and transactional messaging with APIs that integrate with the most popular messaging channels like conversational chat, SMS, MMS, WhatsApp, Facebook Messenger, and Google’s Business Messages—all from one platform.
Leverage AI to optimize deliverability with our real-time routing algorithms, prevent fraudulent traffic with SMS Pumping Protection, and detect issues as they occur to save time as you scale. Plus, with the CustomerAI Perception Engine, you can leverage natural language processing (NLP) to extract relevant customer data from your voice interactions and use it to build rich customer profiles that power precise campaigns.
Channels
Resources
See how Twilio Messaging led to a 3% increase in messages delivered and 132% ROI.
A blueprint for adding SMS marketing to your customer communications strategy.
Learn about the future of buying experiences and how it all starts with messaging.
See how Twilio solves the complexities of SMS deliverability at scale, through our Super Network.
What are the capabilities you need to look for when evaluating an SMS API provider.
Understand A2P messaging, TCPA & CTIA guidelines, opt-ins & opt-outs for business messaging.
Pricing
Only pay for what you use with no subscriptions. Additional volume and committed use discounts are available as you scale.