Twilio Engage

Personalize every interaction with Twilio Engage

Orchestrate customer experiences based on your customer data, in real time, across any communications channel, from one central platform.

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Illustration showing how a company can use Twilio Engage to track customer data and use it to reach customers on their preferred channels.

Cut acquisition costs by 65% with personalized engagement

Domino's Pizza reduced its cost per customer acquisition by 65% with Twilio Engage. By creating personalized audiences, it simultaneously increased orders and reduced ad spend.

 

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Native CDP and native omnichannel together in one platform

Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer data—in real time—that you can activate into personalized campaigns on any channel. Then manage and measure it all through a single platform to grow customer lifetime value.

Capabilities

Deepen relationships with highly personalized experiences

AI-powered customer engagement built on trusted data

  • AI for any campaign

    CustomerAI looks to bring the benefits of predictive and generative AI, as well as workflow automations, to help teams work smarter (coming soon!)

  • Clean, trusted data

    Use Twilio Segment’s trusted CDP to feed your AI the best data for precise, intelligent, impactful outputs

  • Faster campaign generation

    Speed up the email creation process with AI-powered smart headings, smart text, and image generation