User Reachability Indicator
The Conversations SDKs include optional built-in presence functionality. You can use the Reachability Indicator feature to:
- Check a Chat (SDK) User’s status (i.e. online or offline)
- Check if a User is notifiable via Push Notification
- Receive SDK events when these statuses change
These properties will be available when you enable the Reachability Indicator feature.
Enable the Reachability Indicator
By default, the Reachability Indicator state is
To turn on the Reachability Indicator, you’ll need to use the REST API.
Once you enable the feature, Twilio will automatically update and synchronize the state. The Reachability Indicator properties are exposed on the User resource in the REST API and on User objects in the SDKs. They are "read only", which means you can't modify these properties.
Check the state of the Reachability Indicator
You can check User objects to determine their current reachability status and push notification availability.
Updates to other User’s Reachability Indicator states are also communicated via the update event on User objects and the userUpdated event on the Client object.
Any of the following events can change the Reachability Indicator state:
- When a User goes online
- When a User goes offline
- When a User registers for push notifications
- When a User deregisters from push notifications
Online/Offline status may take up to a couple of minutes to become consistent with a user’s actual state.
Well done! You have learned about the User Reachability Indicator feature! As a following step, you can:
- Explore the Read Horizon and Read Status Overview, or
- Check the Delivery Receipts Overview guide.
Need some help?
We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Stack Overflow Collective or browsing the Twilio tag on Stack Overflow.