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The Conversations API Overview

The Conversations API allows you to create conversational (back-and-forth) messaging across multiple channels: Chat, WhatsApp, and SMS.


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All URLs in the reference documentation use the following base URL:




You can control your connectivity into Twilio's platform by including your specific edge location in the subdomain. This will allow you to bring Twilio's public or private network connectivity closer to your applications for improved performance.

For instance customers with infrastructure in Australia can make use of the sydney edge location by using the base url of:


This API uses HTTP Basic Authentication(link takes you to an external page) for authentication. Pass your Account SID as the username and Auth Token as the password (find them in the console(link takes you to an external page)).

The Conversation resource is the primary resource, representing a unique thread of a conversation.

A Conversation has the following sub-resources:

The Conversation Webhook resource covers webhook configurations for all Conversations.

Refer to our quickstart guide for a step by step introduction to Conversations and an overview of commonly used features.

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