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Flex Backend Release Notes

This page includes all release notes related directly to the Flex backend. For the list of all Flex-related release notes, including Flex UI updates and WebChat UI release notes, please see this page.

June 13, 2019


  • 'User Logout' options allow you to automatically logout users if they are no longer reachable from within Flex. For example, if a user closes their browser tab or locks their computer, that user can be automatically transitioned to a TaskRouter activity that makes them unavailable for tasks and which will not be charged by Active User Hour Pricing.

June 06, 2019


  • Active User Hour Pricing no longer relies on TaskRouter Activities named "Offline". Instead, a configurable Logout Activity defines when user activity will not be billed. More details are available in our Help Center article, "How Does Twilio Flex Pricing Work?".

May 31, 2019


  • The admin and supervisor chat deployment roles are provisioned within the Flex Chat Service of existing projects.

May 22, 2019


  • Two deployment chat roles are included in the Flex Chat Service on account creation. The admin and supervisor roles are provisioned to support chat monitoring in a future release.

February 11, 2019


  • Default agent activities are now Offline, Unvailable, Available, and Break. These are configurable via the TaskRouter Activities API.
  • The custom1, custom2, custom3, custom4, and custom5 Task Channels are no longer created by default. New channels used for routing can be created using the TaskRouter TaskChannels API.
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