Skip to contentSkip to navigationSkip to topbar
Rate this Page:

Console: Regulatory Compliance Report Getting Started


(warning)

Warning

The Phone Number Regulatory Compliance Report Console is currently in Public Beta and changes will continue to be rolled out while Twilio strives to move Phone Number Regulatory Compliance to GA.


How it Works

how-it-works page anchor

The Phone Numbers Regulatory Compliance Report displays all your regulated phone numbers, the overall compliance status, and a quick link to individually map each phone number. The Regulatory Compliance Report will help you understand which of your phone numbers are in compliance, not in compliance, or require a compliance review by Twilio's regulatory reviewers.

Please read Twilio's Regulatory Compliance requirements(link takes you to an external page) to understand what supporting documents and information you must supply to ensure your phone numbers are compliant with local telephony regulations. For more information, please visit the Phone Number Regulatory FAQ.

Criteria for regulatory compliance mappings

criteria-for-regulatory-compliance-mappings page anchor

There are two main components of Phone Number Regulatory Compliance - Proof of Identity and Proof of Address. Complying with phone number regulations consists of providing data and/or documentation so that you can prove your address and/or identity. The exact requirements depend on the type of phone number (e.g., toll-free vs. local) and the country of origin of the phone number.

(information)

Info

Remember that there are two steps to compliance:

  • Provide your address and/or identity
  • Map, or link, your phone numbers to the appropriate address and identity.

We need to know which phone number goes with which address and identity. Don't forget that second step.

Status of regulatory compliance mappings

status-of-regulatory-compliance-mappings page anchor

There are currently three statuses of a phone number's regulatory compliance mapping:

  1. Pending Review - the Proof of Identity and/or Proof of Address mapping to the phone number requires Twilio's review.
  2. Compliant - The Proof of Identity and/or Proof of Address mapping to the phone number has been verified by Twilio to be regulatory compliant.
  3. Not Compliant - The Proof of Identity and/or Proof of Address mapping to the phone number has been verified by Twilio to not be regulatory compliant.

Rate this Page: