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Regulatory Docs Changelog

Notable changes to the Phone Numbers Regulatory Requirements documentation are listed here. Visit this page to see the latest updates, or use a third-party tool like Wachete to subscribe to email updates.

    • 2019-10-09

      • Updated Norway page to separate mobile and toll-free requirements. Clarified Norway toll-free requirements to indicate an address in Norway is required and a Norwegian Merverdiavgift (MVA) number is required for businesses
    • 2019-10-08

      • Added footnote for Australia local numbers
    • 2019-09-18

      • Added documentation requirements for Cyprus local numbers
    • 2019-09-17

      • Provided clarification for France local business requirements when proof of identity of the authorized representative shown on the K-bis cannot be provided
    • 2019-08-19

      • Added documentation requirements for these 15 countries: Algeria, Bangladesh, Barbados, Benin, Bosnia and Herzegovina, Grenada, Jamaica, Macao, Mali, Mauritius, Namibia, Nicaragua, Tunisia, Uganda, Uruguay
    • 2019-08-14

      • Updated the 2019 timeline with revised brownout and enforcement dates
    • 2019-08-06

      • Eliminated documentation requirements for the name of the Authorized Representative for businesses for Polish Local and Mobile Numbers
      • Created a new page with step-by-step instructions for finding an ID for a document or address in your account.
    • 2019-08-02

      • Added a new 2019 timeline page to our regulatory docs with detailed information about important milestones for phone numbers and regulatory compliance.
    • 2019-07-31

    • 2019-07-15

      • Clarified that a PO Box is not acceptable where a local address is required for Local Numbers in Argentina, Australia, Austria, Belgium, Bulgaria, Colombia, Czech Republic, Dominican Republic, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Moldova, Netherlands, New Zealand, Norway, Poland, Romania, Slovakia, Slovenia, South Africa, Spain, Switzerland, and Venezuela
    • 2019-07-03

      • Clarified location of individual and business addresses for Belgium Local, Mobile, National, and Toll-Free Numbers
      • Added additional information and requirements for businesses for Japanese Local Numbers
      • Updated "My Number" requirements for individuals and businesses for Japanese Local, National, and Toll-Free Numbers
      • Replaced requirement for UK address with addresses anywhere in the world for individuals and businesses for United Kingdom Local and Mobile Numbers
    • 2019-06-18

      • Updated acceptable business registration number documentation for French Local, Mobile, National, and Toll-Free Numbers
    • 2019-06-07

      • Added documentation requirements for Colombia
    • 2019-06-03

    • 2019-05-31

      • Eliminated national pension handbook and "My Number" card as acceptable documentation for Japan Local, National, and Toll-Free Numbers
      • Updated address requirements for Dominican Republic Local, Toll-Free Numbers
    • 2019-05-30

      • Removed documentation requirement for confirmation of authorization via telephone from Japan National, Toll-Free Numbers
    • 2019-05-29

      • Changed address requirement for Italy Local Numbers from an Italian address to a local address
    • 2019-05-23

      • Added documentation requirements for these 8 countries: Bahrain, Bolivia, Dominican Republic, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Venezuela
      • Added requirements for the following number types: Austria Toll-Free, Germany Toll-Free, Ireland Toll-Free, Italy Toll-Free, Japan Local, Portugal Toll-Free, South Africa Toll-Free, Vietnam Toll-Free
      • Added number types that do not have any additional requirements at this time: UK Mobile, UK Toll-Free
      • Added Letter of Authorization (LOA) Template with instructions for completing and uploading it
    • 2019-05-09

      • Added documentation requirements for these 7 countries: Egypt, Ghana, Mexico, Moldova, New Zealand, Nigeria, Vietnam
      • Added documentation requirements for the following number type: Switzerland Toll-Free
    • 2019-04-30

      • Removed alert about Console not yet being configured to accept documentation for the following countries: Argentina, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Romania, Singapore, Slovakia, Slovenia, South Korea, and Sweden
      • Clarified Hong Kong address requirements for mobile, national, and toll-free numbers
      • Clarified emergency carriage address requirement for UK local and national numbers
    • 2019-04-26

      • Added documentation requirements for these additional 13 countries: Argentina, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Iceland, Romania, Singapore, Slovakia, Slovenia, South Korea, and Sweden
    • 2019-04-24

      • Clarified "National ID" by renaming to "Government-issued ID"
      • Clarified “Use Case” by renaming to “Business Purpose for Number”
      • France Toll-Free: Removed "Invoice of prior telephony provider for ported numbers" as an acceptable form of proof
      • German Local: Removed "Invoice of prior telephony provider for ported numbers" as an acceptable form of proof
      • South Africa VOIP: Proof of Address is now required
      • Austria Local: Loosened “Academic Degree” requirement, which is only needed for EU or EEA countries
      • Belgium Local, Toll-Free: Removed "Method of Payment" as a required item
      • Finland Mobile, National, Toll-Free: loosened requirement for “Local Address” to allow “Any Address”
      • German Mobile: added “Trade License” as an additional option for proof
      • Hong Kong Mobile, National: Added “Tax Return”, “Student Loan Statement”, and “Voter Registration” as additional options for proof of address
      • Ireland Local, Mobile, National: removed requirement to supply documentation to prove address
      • Added new options to prove address in many countries. Acceptable documents now may include a "Tax Notice", "Rent Receipt", or "Title deed"
      • Improved clarity by explicitly separating the requirements for individuals and businesses
      • Added a new Getting Started Guide with instructions how to map and upload identity documentation in Console
      • Clarifications:
      • Additional Requirements for Specific Countries
      • Looser Requirements
    • 2019-04-17

      • Document upload tool in Console is now available for every country globally.
      • Document filesize limit increased from 2MB to 5MB.
      • Documents may now be uploaded individually vs combined into a single document
    • 2019-04-16

      • Clarified Hong Kong address requirements for toll free, mobile, and national numbers. The end user address does not need to be a Hong Kong address.
    • 2019-04-11

      • Added "Denmark Business Registration" to Denmark section titled, proof of End User Local Address
    • 2019-04-10

      • Added Brazil local number requirements
      • Added Denmark business documentation requirements
    • 2019-04-05

      • Added documentation requirements for these additional 13 countries: Australia, Belgium, Brazil, Finland, Ireland, Italy, Japan, Luxembourg, Norway, Poland, Spain, Switzerland, United Kingdom.
      • Added Italy local number requirements
    • 2019-04-02

      • Added phone number prefixes to make it clearer what number types you are using: National, Toll-free, Mobile prefix numbers
      • Clarified Hong Kong requirements: Please note that the legal representative does not need to be a Hong Kong resident.
      • Clarified action if Console is not yet configured to accept documentation for a specific country
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