TaskRouter: PHP Quickstart
TaskRouter is a system for assigning tasks of any type to the people and processes that can best handle them.
As an example, imagine you are building a multichannel sales and technical support system. Your agents possess unique skills, are based in different locations and operate on different schedules. For each incoming call, email or tweet, you need to determine the best agent to route it to while monitoring the dynamic availability of agents.
Systems of this type are difficult to build and to operate at scale; complex state data needs to be maintained, queried and updated frequently.
TaskRouter bears the burden of this complexity, allowing you to spend less time on infrastructure plumbing and more time engineering a great customer experience.
In this Quickstart tutorial we will build a simplified version of the example scenario in four parts. The tutorial is optimized to follow from start-to-finish:
- Part 1: Setting up a TaskRouter Workspace
- Part 2: Creating Tasks and Accepting Reservations
- Part 3: Creating Tasks from Phone Calls using TwiML
- Part 4: Controlling Worker Activities using TaskRouter.js
Keeping it simple:
- We'll use just two agents to simulate our workforce
- We'll stick to a single communications channel - voice calls
- We won't discuss all of TaskRouter's capabilities. For that, check out the reference documentation.
Prerequisites
- A working PHP server (PHP version 5.4 or higher)
- If you are running your PHP server locally (as we will in the examples), you'll need a tool such as ngrok to allow Twilio's servers to interact with your code
Though we use PHP for this tutorial, the code is relatively simple. If you're familiar with web programming in any language, it's likely you'll be comfortable using this PHP-based tutorial.
Conventions
- Code and commands are written in
fixed width - When following a code sample, check for {curly braces} - this means you need to substitute a value from your own TaskRouter account
- Supplemental information is provided in blockquotes: