Time of Day Routing for TaskRouter

TaskRouter supports time of day expressions that can be used in the Workflow in both Filter and Target Worker Expressions. When evaluating the expressions TaskRouter will fill in the attributes with appropriate values and continues to evaluate the entire expression.

The supported time of day expressions are as follows:

taskrouter.currentTime

This attribute contains current time as an integer in HHMM format with the time represented in 24hr clock in UTC.

Use the following expression to check if the current time is between 8 AM UTC to 6:30 PM UTC,

taskrouter.currentTime > 0800 AND taskrouter.currentTime < 1830

taskrouter.currentHour

This attribute contains the current hour as string in HH format, with the hour represented in 24-hour time notation in UTC.

Use the following expression to check if the current hour is between 8 AM UTC to 6 PM UTC,

taskrouter.currentHour > 8 AND taskrouter.currentHour < 18

taskrouter.currentMin

This attribute contains current minute with time represented in UTC format.

taskrouter.currentMin > 10 AND taskrouter.currentMin < 50

taskrouter.dayOfWeek

This attribute contains the day of the week as string in time represented in UTC format.

Day of the Week	taskrouter.dayOfWeek
Monday	Mon
Tuesday	Tue
Wednesday	Wed
Thursday	Thu
Friday	Fri
Saturday	Sat
Sunday	Sun

Example

In this example we are checking for different open and closing hours based on day of the week and if place tasks into appropriate queues

1{
2    "task_routing": {
3        "filters": [
4            {
5                "targets": [
6                    {
7                        "queue": "WQ57cab415732dec475f600c75eab44cc9"
8                    }
9                ],
10                "filter_friendly_name": "MyFilterName",
11                "expression": "(taskrouter.dayOfWeek IN ['Mon', 'Tue', 'THU'] 
12                                AND taskrouter.currentTime > 800 
13                                AND taskrouter.currentTime < 1730) 
14                            OR 
15                                (taskrouter.dayOfWeek IN ['Wed', 'Fri'] 
16                                AND taskrouter.currentTime > 900 
17                                AND taskrouter.currentTime < 1830) 
18                            OR 
19                                (taskrouter.dayOfWeek = 'Sat' 
20                                AND taskrouter.currentTime > 1100 
21                                AND taskrouter.currentTime < 1530)"
22            }
23        ],
24        "default_filter": {
25            "queue": "WQ78e472fe73068cf03c533099dbaa453b"
26        }
27    }
28}