If you want to customize any of the flows described here for your own use, you can paste the below descriptions into websequencediagrams.com and edit from there.
title 2-way SMS with TaskRouter Customer->+App: Customer sends text App->Twilio: Look for open tasks from this sender alt New Conversation App->Twilio: Create New Chat Channel App->Twilio: Add Customer # to Channel App->Twilio: Create Task w/ Channel id \nas attribute note over Twilio, Agent: TaskRouter searches for available agent end note Twilio->+Agent: Reservation Request Agent->Twilio: Accept and Join Chat Channel else Existing Conversation Twilio->App: Return task, extract chat \nchannel from attribute App->Twilio: Push Message into Channel Twilio->Agent: MessageAdded end note left of Agent: Agent Replies Agent->Twilio: add message to channel Twilio->App: messaged added note over App: If message added by agent pull contents of message end note App->Customer: send text reply note over Customer, Agent: Customer or Agent Ends Conversation App<->Twilio: Store Chat transcript in CRM App->Twilio: Close Chat Channel App->Twilio: Move task to wrapup Agent->Twilio: Move task to complete
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