Customization Options

Prerequisites:

Create a Verification Service
For an existing Service, you can enable Custom Verification Code in the Twilio Console by navigating to Verify > Services and selecting your Service. This will open the Service settings page where you can select the General tab and select the Enable Custom Verification Code option for that Service. Once it is enabled on your Service, you can follow the steps listed below to submit custom verification codes.
Contact Twilio Sales and we'll help you enable the Custom Company Name option.

Custom Verification Codes

If you already have token generation and validation logic and would like to keep those systems in place, you can do so. We have a feature where you can submit your code to us and utilize our pre-screened message templates and localizations for both text and voice.

Please ensure that you have selected Enable Custom Verification Code option on the Twilio Console on your Verify service before submitting custom verification codes.

If you're using custom verification codes you must also provide feedback that lets us know whether or not the user verified the code. This allows us to proactively monitor our global routing and stay operational.

Start a Verification with Custom Code

Node.js

Python

Java

PHP

Ruby

twilio-cli

curl


_22// Download the helper library from https://www.twilio.com/docs/node/install
_22const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
_22
_22// Find your Account SID and Auth Token at twilio.com/console
_22// and set the environment variables. See http://twil.io/secure
_22const accountSid = process.env.TWILIO_ACCOUNT_SID;
_22const authToken = process.env.TWILIO_AUTH_TOKEN;
_22const client = twilio(accountSid, authToken);
_22
_22async function createVerification() {
_22  const verification = await client.verify.v2
_22    .services("VAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
_22    .verifications.create({
_22      channel: "sms",
_22      customCode: "867530",
_22      to: "+15017122661",
_22    });
_22
_22  console.log(verification.sid);
_22}
_22
_22createVerification();

Output


_23{
_23  "sid": "VEaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_23  "service_sid": "VAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_23  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_23  "to": "+15017122661",
_23  "channel": "sms",
_23  "status": "pending",
_23  "valid": false,
_23  "date_created": "2015-07-30T20:00:00Z",
_23  "date_updated": "2015-07-30T20:00:00Z",
_23  "lookup": {},
_23  "amount": null,
_23  "payee": null,
_23  "send_code_attempts": [
_23    {
_23      "time": "2015-07-30T20:00:00Z",
_23      "channel": "SMS",
_23      "attempt_sid": "VLaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
_23    }
_23  ],
_23  "sna": null,
_23  "url": "https://verify.twilio.com/v2/Services/VAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Verifications/VEaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
_23}

Submit Feedback by Manually Approving a Verification

Node.js

Python

Java

PHP

Ruby

twilio-cli

curl


_19// Download the helper library from https://www.twilio.com/docs/node/install
_19const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
_19
_19// Find your Account SID and Auth Token at twilio.com/console
_19// and set the environment variables. See http://twil.io/secure
_19const accountSid = process.env.TWILIO_ACCOUNT_SID;
_19const authToken = process.env.TWILIO_AUTH_TOKEN;
_19const client = twilio(accountSid, authToken);
_19
_19async function updateVerification() {
_19  const verification = await client.verify.v2
_19    .services("VAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
_19    .verifications("VEXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")
_19    .update({ status: "approved" });
_19
_19  console.log(verification.sid);
_19}
_19
_19updateVerification();

Output


_23{
_23  "sid": "VEXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
_23  "service_sid": "VAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_23  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_23  "to": "+15017122661",
_23  "channel": "sms",
_23  "status": "approved",
_23  "valid": false,
_23  "date_created": "2015-07-30T20:00:00Z",
_23  "date_updated": "2015-07-30T20:00:00Z",
_23  "lookup": {},
_23  "amount": null,
_23  "payee": null,
_23  "send_code_attempts": [
_23    {
_23      "time": "2015-07-30T20:00:00Z",
_23      "channel": "SMS",
_23      "attempt_sid": "VLaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
_23    }
_23  ],
_23  "sna": null,
_23  "url": "https://verify.twilio.com/v2/Services/VAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Verifications/VEaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
_23}

Custom Company Name

By default, the company name that the end user sees in a verification message is set at the service level. You can programmatically override this by setting the custom_friendly_name parameter when creating verifications. Custom company names may be useful for Independent Software Vendors (ISVs) who own one Verify Service and need to customize the company name for each verification message.

There is a limit of 30 characters.

Start a Verification with Custom Company Name

Node.js

Python

Java

PHP

Ruby

twilio-cli

curl


_22// Download the helper library from https://www.twilio.com/docs/node/install
_22const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
_22
_22// Find your Account SID and Auth Token at twilio.com/console
_22// and set the environment variables. See http://twil.io/secure
_22const accountSid = process.env.TWILIO_ACCOUNT_SID;
_22const authToken = process.env.TWILIO_AUTH_TOKEN;
_22const client = twilio(accountSid, authToken);
_22
_22async function createVerification() {
_22  const verification = await client.verify.v2
_22    .services("VAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
_22    .verifications.create({
_22      channel: "sms",
_22      customFriendlyName: "Sample Bank - Main Branch",
_22      to: "+15017122661",
_22    });
_22
_22  console.log(verification.sid);
_22}
_22
_22createVerification();

Output


_23{
_23  "sid": "VEaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_23  "service_sid": "VAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_23  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
_23  "to": "+15017122661",
_23  "channel": "sms",
_23  "status": "pending",
_23  "valid": false,
_23  "date_created": "2015-07-30T20:00:00Z",
_23  "date_updated": "2015-07-30T20:00:00Z",
_23  "lookup": {},
_23  "amount": null,
_23  "payee": null,
_23  "send_code_attempts": [
_23    {
_23      "time": "2015-07-30T20:00:00Z",
_23      "channel": "SMS",
_23      "attempt_sid": "VLaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
_23    }
_23  ],
_23  "sna": null,
_23  "url": "https://verify.twilio.com/v2/Services/VAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Verifications/VEaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
_23}