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Viewing Logs with Twilio Console

You can easily view, filter, and retrieve logs relating to your Verify Service using Twilio Console. This approach requires no code and allows you to inspect and troubleshoot specific Verifications, including unblocking phone numbers manually.

To view your logs, go to Twilio Console and navigate to Monitor > Logs > Verify which will open the Verify logs page on the Verifications tab.

Verifications tab

Verify Logs Twilio Console Verifications Tab

On the Verifications tab, you can search for Verifications by their Verification ID, send to phone number, prefix, or email ID and filter logs by specific criteria, including:

  • Service ID
  • Status (One of: Pending, Approved, Canceled, Expired, Max Attempts Reached)
  • Channel
  • Country
  • Date or Time Range

Verification details page

Select a Verification ID to open its Verification details page and view more comprehensive information such as different actions and outcomes that happened during the Verification’s lifecycle and any related error codes, if applicable.

Verify Logs Twilio Console Verification Details Page

Blocked Verifications tab
Verify Logs Twilio Console Blocked Verifications Tab

On the Blocked Verifications tab, you can view all Verifications that have been blocked due to Verify Fraud Guard or Geo permissions prefix blocking. It has all of the same functionality as the Verifications tab with the addition of being able to manually unblock the phone number.

Unblocking a phone number will automatically add it to the Safe List so it will not be blocked in the future. We strongly recommend only unblocking user phone numbers that are verified and known to you as trustworthy.

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Need some help?

We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Stack Overflow Collective or browsing the Twilio tag on Stack Overflow.


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