It’s time to put your deliverability with an organization you can trust! It’s why customers who move to Twilio find a 3% increase in message delivery v. competitors across the globe. There's a reason why Twilio is recognized as a market share leader in 2025 CPaaS analyst reports. Find out why.
Twilio is in 180+ territories, and has 4,800+ global carrier connections. Twilio will help you future-proof your communications with transparent total cost of ownership, where you can get more features out of your APIs, and a clear understanding of exactly what services you need.
Twilio takes a proactive, partner-first approach to compliance, helping businesses stay ahead of evolving regulations like 10DLC. Twilio migrated customers from P2P to A2P messaging back in 2023, well before the industry enforcement deadline, giving them time to register, test, and scale with confidence. Our world-class onboarding experience, dedicated support, and clear guidance ensure you’re never caught off guard. With Twilio, compliance isn’t a last-minute scramble, it’s a well-orchestrated part of your messaging strategy.
Developer Adopted
Join a CPaaS developer community with 10 million developer accounts worldwide and unleash the true potential of your business. Our 500,000 quarterly console users experience unparalleled innovation.
True Omnichannel Scale
Trust Twilio to handle your communication needs at an unprecedented level.
In 12 months Processed a remarkable 193 billion messages sent or recieved, sent 2.2 trillion emails, and facilitated 27.9 billion voice calls across all accounts.
Transparent Support
No confusion at the type of support you get with Twilio’s tiered support options. From free support to enterprise-level options, you’ll get the expertise your business needs.
|
Feature |
Twilio |
Bandwidth |
|---|---|---|
|
WhatsApp Business API |
(No WhatsApp support) |
|
|
RCS Messaging |
(Announced but not available yet) |
|
|
Facebook Messenger & OTT Channels |
(SMS/MMS only) |
|
|
Email API (SendGrid) |
(No email API) |
|
|
Programmable Video API |
(No video API) |
|
|
Cloud Contact Center (Flex) |
(No native CCaaS, third-party integrations only) |
|
|
AI & Voice Intelligence |
(Third-party integrations required) |
|
|
Messaging Insights Dashboard |
(Bandwidth’s “Insights” requires separate setup and is primarily U.S./Canada-focused) |
|
|
Self-Service Developer Portal |
(Limited self-service) |
|
|
Global Number Coverage |
Bandwidth Global Coverage (~65 countries) |
|
|
Serverless Functions Environment |
(No serverless offering) |
|
|
Anonymous Number Masking |
(No dedicated masking service) |
|
|
Unified Conversations API |
(No unified API) |
|
|
IoT SIM Connectivity |
(No IoT connectivity) |
|
|
Multi-channel Verification |
(Limited to SMS/Voice only) |
|
|
Intelligent Task Routing |
(No intelligent routing available) |
|
|
Link Shortening & Click Tracking |
(No native link tracking) |
|
|
OTP Conversion Insights Dashboard |
(No OTP-specific analytics) |
|
|
Scheduled Messaging & Campaigns |
(No scheduling feature) |
|
|
Fraud Protection & Security |
Bandwidth (basic fraud management) |
|
|
100% Protection from SMS Pumping Fraud Guaranteed |
(No 100% protection from SMS Pumping Fraud) |
|
|
Long-term Data Retention & Export |
Twilio (13 months) |
Bandwidth (30-day logs only) |
|
Automatic User Response Tracking & Compliance |
Twilio (automated compliance) |
Bandwidth (manual opt-outs) |
While most companies are talking about AI, Twilio has invested heavily in building a powerful customer engagement flywheel—one that’s accelerated with predictive and generative AI capabilities. Today, our customers are realizing clear benefits from that innovation.
Twilio is continuously investing in innovation to support our customers across use cases as seen with AI. Twilio’s invested nearly $1B a year in Research and Development.
Real-Time Routing
Traffic Optimization Engine
Conversational Intelligence
Twilio is positioned in the Leaders category in this 2025 IDC MarketScape for worldwide communications platform as a service.1
1 IDC MarketScape: Worldwide Communications Platform as a Service 2025 Vendor Assessment, February 2025, IDC #US52039625.
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