Twilio Flex Now in GA

The first fully-programmable contact center platform.

A new era of enterprise contact center software

A cloud-based contact center platform that’s infinitely flexible and instantly deployable

Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy.

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Programmability

Customization without constraint

Every aspect of the Flex platform is customizable, from call routing to the color of your agent’s desktop UI.

Use ready-made programmable building blocks you can add, remove, or change to craft the contact center that serves your unique business needs.

Explore Flex programmability

Omnichannel

Reach your customers on any channel they prefer

Support the channels you rely on today, and the ones you’ll need tomorrow.

Add voice, video, and rich messaging using pre-built channel widgets. Allow agents to switch from channel to channel without losing the conversation or context.

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Analytics

Unlock your data to increase agent efficiency.

Monitor and manage your contact center in real time.

Flex surfaces critical data to improve agent performance and efficiently distribute tasks across your contact center.

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Scale

Deploy swiftly and scale effortlessly

Flex comes equipped with tools to power a contact center and the cloud-based infrastructure to scale elastically.

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Specifications

More features. Less hassle.

Flex delivers all the features you need to run a powerful contact center on one platform. Add new channels easily, and optimize your contact center performance with native WFO tools.

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Twilio Flex allows us to move beyond our existing API implementations towards a more programmable app model that provides the full omni-channel capabilities.

John Heveran

SVP & CIO, Commercial Insurance

The Flex difference, tailored to you

Twilio Flex provides you control and flexibility on one platform. If you need a hand outfitting your contact center, we know just the people for the job.

Browse through our complete list of Twilio Flex partners