Flexible Routing Logic
A skills‑based routing API with escalation and fallback rules
“With TaskRouter, we built a multi‑channel conversion center powerful enough to compete in an area traditionally dominated by outsourcing and SaaS solutions — at a fraction of the cost.”
Management At Scale
Focus on your customers, not on tracking tasks and workers
Meet global compliance requirements without breaking a sweat
1. A business event is captured
2. Your application adds a task to a workflow using the REST API or TwiML.
3. Workflow evaluates the task attributes against its routing configuration and prioritizes the task into the right queue with the right ordering.
4. Task queue evaluates available workers against its target workers expression and reserves an eligible worker.
5. Worker performs the task.
Track adherence to KPIs, and implement changes to stay within SLAs