"Personally identifiable information" means any information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, an email address, phone number or other contact information, whether at work or at home. When you use our website or services Twilio may collect from you the following personally identifiable information: first and last name, city, state and zip code, email address, birthday and phone number. Twilio also automatically receives and records information on our server logs from your browser, including your IP address, cookie information and the page you request. You can choose not to provide us with certain information, but then you might not be able to take advantage of many of our features.
Twilio may keep a cached copy of the content you serve us as a part of your use of the service for an indeterminate amount of time, including media files and XML files. To assist in development, we may keep copies of HTTP requests and responses in your notification log, available only to you. If your web server does not specify that we can cache your content, we will not keep a cached copy of any text or audio data transmitted through our service during calls, but we may still maintain copies in your notification log. If data privacy is a concern, make sure your server does not allow us to cache such content, and contact us so that we may turn off other application logging around requests to and responses from your application. We may keep call log, notification log, billing/ payment, and other log data for at least six months from the date of entry.
Twilio is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your personally identifiable information with certain third parties without further notice to you, as set forth below:
Third Party Applications and Services: If you elect to use one or more third party applications that interoperate with Twilio’s service via Twilio Connect, those applications may upon your election be given access to data (which may include personally identifiable information) on Twilio’s systems generated in connection with your use of Twilio’s service. Please remember that Twilio is not responsible for the policies and practices of third party application providers, and Twilio shall have no liability arising from any action of any such provider as it concerns your data or information or otherwise. In connection with your use of any such third party applications, please review carefully the applicable privacy policies each such third party application provider to become familiar with their policies and practices as it concerns your data and information.
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personally identifiable information may be part of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer or successor of Twilio may continue to use your information as set forth in this policy.
Agents, Consultants and Related Third Parties: Twilio, like many businesses, sometimes uses other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
Legal Requirements and Other Circumstances: Twilio may disclose your personally identifiable information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Twilio, (iii) act in urgent circumstances to protect the personal safety of users of the Twilio website or services or the public, or (iv) protect against legal liability.
In the event that you have volunteered personally identifiable information, you may correct or amend that information by editing your account profile or email us at firstname.lastname@example.org
We will take reasonable precautions to protect personally identifiable information in our possession from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is, however, 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
Twilio is not intended for or directed to persons under the age of 13. Any person who provides their information to Twilio represents to us that they are 13 years of age or older.
If you use the forum or post comments on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. Twilio is not responsible for any personally identifiable information you choose to submit in that context or anything arising from such submissions.
Twilio operates "AS-IS" and "AS-AVAILABLE," without liability of any kind. Twilio is not responsible for events beyond our direct control.
September 20th, 2011