Release notes
This page includes the list of all releases for Flex UI, Flex WebChat UI, and the Flex backend. Each release links to a more thorough explanation of the changes found in that release. You can find the robust release notes on the following pages:
August 22, 2019
Chat Monitoring for Flex is now available
Contact center managers can now view a conversation of any messaging task (like Flex WebChat, SMS, WhatsApp, Facebook) between the agent and the customer in real-time. This feature allows managers to gain valuable insight, effectively train agents, solve problems and ensure that the contact center is meeting customer service standards.
Previous releases
What changed:
- @twilio/flex-ui@1.0
- @twilio/flex-webchat-ui@1.0
- @twilio/flex-webchat-ui@0.8.0
- @twilio/flex-ui@0.15.0
- @twilio/frame-ui@0.15.0
- @twilio/flex-agent-frame-sample@0.14.0
- @twilio/flex-ui@0.14.0
- @twilio/frame-ui@0.14.0
- @twilio/flex-agent-frame-sample@0.13.0
- @twilio/flex-ui@0.13.0
- @twilio/flex-webchat-ui@0.6.0
- @twilio/frame-ui@0.13.0
- @twilio/flex-agent-frame-sample@0.12.0
- @twilio/flex-ui@0.12.0
- @twilio/frame-ui@0.12.0
- @twilio/flex-agent-frame-sample@0.11.0
- @twilio/flex-ui@0.11.1
- @twilio/flex-ui@0.11.0
- @twilio/frame-ui@0.11.0
- @twilio/flex-agent-frame-sample@0.9.0
- @twilio/flex-ui@0.10.0
Need some help?
We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd browsing the Twilio tag on Stack Overflow.