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Release notes

This page includes the list of all releases for Flex UI, Flex WebChat UI, and the Flex backend. Each release links to a more thorough explanation of the changes found in that release. You can find the robust release notes on the following pages:

August 22, 2019

Chat Monitoring for Flex is now available

Contact center managers can now view a conversation of any messaging task (like Flex WebChat, SMS, WhatsApp, Facebook) between the agent and the customer in real-time. This feature allows managers to gain valuable insight, effectively train agents, solve problems and ensure that the contact center is meeting customer service standards.

Learn more here.

June 6, 2019

What changed:

May 31, 2019

What changed:

May 22, 2019

What changed:

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