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Release notes

This dedicated Release Notes page is no longer updated. Updates to the Flex backend can be found on the Twilio Changelog. The Flex UI and Webchat UI notes are updated at the Flex UI release notes and Flex WebChat UI release notes pages.

June 23, 2020

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April 27, 2020

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March 24, 2020

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March 23, 2020

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March 3, 2020

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February 24, 2020

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February 20, 2020

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January 27, 2020

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January 16, 2020

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January 14, 2020

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December 17, 2019

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December 5, 2019

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December 2, 2019

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November 22, 2019

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October 31, 2019

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October 30, 2019

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October 8, 2019

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October 7, 2019

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August 29, 2019

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August 22, 2019

Chat Monitoring for Flex is now available

Contact center managers can now view a conversation of any messaging task (like Flex WebChat, SMS, WhatsApp, Facebook) between the agent and the customer in real-time. This feature allows managers to gain valuable insight, effectively train agents, solve problems and ensure that the contact center is meeting customer service standards.

Learn more here.

August 15, 2019

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August 14, 2019

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August 12, 2019

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August 6, 2019

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July 17, 2019

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July 4, 2019

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July 1, 2019

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June 27, 2019

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June 25, 2019

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June 13, 2019

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June 6, 2019

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June 5, 2019

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June 3, 2019

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May 31, 2019

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May 28, 2019

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May 22, 2019

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May 20, 2019

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May 8, 2019

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May 6, 2019

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April 26, 2019

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April 5, 2019

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April 1, 2019

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March 29, 2019

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March 28, 2019

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March 12, 2019

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February 18, 2019

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February 11, 2019

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February 6, 2019

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January 11, 2019

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January 10, 2019

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January 9, 2019

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December 20, 2018

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December 19, 2018

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November 22, 2018

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November 6, 2018

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Previous releases

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