Memory API (v1)

Conversation Memory, including the APIs, may use artificial intelligence or machine learning technologies and is subject to the terms of the Predictive and Generative AI/ML Features Addendum. For more details on AI usage and data, see the AI Nutrition Facts.

Conversation Memory is not a HIPAA Eligible Service or PCI compliant and should not be enabled in workflows that are subject to HIPAA or PCI.

Conversation Memory is not intended for use with sensitive information about individuals. Twilio does not control what information comes from conversation channels and relies on you to ensure the data in customer profiles aligns with our acceptable use policy. Twilio does have limited guardrails in the form of a prompt exclusion that is designed to provide a minimal screening against inclusion of GDPR special category data. As a reminder our profile technology uses generative artificial intelligence. Because generative artificial intelligence can make mistakes, review all outputs to ensure that the profile is correct.