Create Observations
Legal information
Conversation Memory, including the APIs, may use artificial intelligence or machine learning technologies and is subject to the terms of the Predictive and Generative AI/ML Features Addendum. For more details on AI usage and data, see the AI Nutrition Facts.
Conversation Memory is not a HIPAA Eligible Service or PCI compliant and should not be enabled in workflows that are subject to HIPAA or PCI.
Conversation Memory is not intended for use with sensitive information about individuals. Twilio does not control what information comes from conversation channels and relies on you to ensure the data in customer profiles aligns with our acceptable use policy. Twilio does have limited guardrails in the form of a prompt exclusion that is designed to provide a minimal screening against inclusion of GDPR special category data. As a reminder our profile technology uses generative artificial intelligence. Because generative artificial intelligence can make mistakes, review all outputs to ensure that the profile is correct.
Conversations products are only available in the new Twilio Console. If your account hasn't been migrated, you'll be redirected to the legacy Console where these products won't appear.
POST/v1/Stores/{storeId}/Profiles/{profileId}/Observations
Base url: https://memory.twilio.com (base url)
Create one or more transient observations associated with the specified profile. Supports both single observation creation and batch creation of up to 10 observations. Supports request compression for large batch operations and response compression for the response. All observations will be automatically indexed for semantic search capabilities. The content can be up to 4KB in length and should contain relevant information about the profile. The createdAt and updatedAt timestamps will be automatically set to the current time. Each observation will be created with a unique ID in Twilio Type ID (TTID) format.
Compression algorithms supported by the client (e.g., gzip, deflate, br)
gzip, deflate, brPattern: ^[a-zA-Z0-9, .-]*$Max length: 200Compression algorithm used for the request body (e.g., gzip, deflate, br)
gzipPossible values: gzipdeflatebrcompressA unique Memory Store ID using Twilio Type ID (TTID) format
mem_store_00000000000000000000000000Pattern: ^mem_(store|service)_[0-7][0-9a-z]{25}$The unique identifier for the profile using Twilio Type ID (TTID) format.
mem_profile_00000000000000000000000000Pattern: ^mem_profile_[0-7][0-9a-z]{25}$application/jsonArray of observations to create in a single batch operation.
1Max items: 10Observation creation accepted and is being processed.
Confirmation message for the operation.
Observations creation acceptedMin length: 1Max length: 2551// Download the helper library from https://www.twilio.com/docs/node/install2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";34// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See http://twil.io/secure6const accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);910async function createProfileObservation() {11const observation = await client.memory.v112.observations(13"mem_store_00000000000000000000000000",14"mem_profile_00000000000000000000000000"15)16.create({17observations: [18{19content:20"Customer expressed frustration with billing process during call on 2025-01-15. Mentioned difficulty understanding charges.",21occurredAt: "2025-01-15T14:30:00Z",22source: "customer_service",23},24],25});2627console.log(observation.message);28}2930createProfileObservation();
Response
1{2"message": "message"3}