Update Observation
Legal information
Conversation Memory, including the APIs, may use artificial intelligence or machine learning technologies and is subject to the terms of the Predictive and Generative AI/ML Features Addendum. For more details on AI usage and data, see the AI Nutrition Facts.
Conversation Memory is not a HIPAA Eligible Service or PCI compliant and should not be enabled in workflows that are subject to HIPAA or PCI.
Conversation Memory is not intended for use with sensitive information about individuals. Twilio does not control what information comes from conversation channels and relies on you to ensure the data in customer profiles aligns with our acceptable use policy. Twilio does have limited guardrails in the form of a prompt exclusion that is designed to provide a minimal screening against inclusion of GDPR special category data. As a reminder our profile technology uses generative artificial intelligence. Because generative artificial intelligence can make mistakes, review all outputs to ensure that the profile is correct.
Conversations products are only available in the new Twilio Console. If your account hasn't been migrated, you'll be redirected to the legacy Console where these products won't appear.
PATCH/v1/Stores/{storeId}/Profiles/{profileId}/Observations/{observationId}
Base url: https://memory.twilio.com (base url)
Update a specific transient observation by its ID. Only provided fields will be updated. The updated timestamp will be automatically set. This allows for selective updates without needing to provide all fields.
A unique Memory Store ID using Twilio Type ID (TTID) format
mem_store_00000000000000000000000000Pattern: ^mem_(store|service)_[0-7][0-9a-z]{25}$The unique identifier for the profile using Twilio Type ID (TTID) format.
mem_profile_00000000000000000000000000Pattern: ^mem_profile_[0-7][0-9a-z]{25}$The observation ID.
mem_observation_00000000000000000000000000Pattern: ^mem_observation_[0-7][0-9a-z]{25}$application/jsonThe main content of the observation.
Customer expressed satisfaction with recent product update during support call.Min length: 1Max length: 4096The timestamp when the observation originally occurred.
2025-01-15T10:15:30ZThe source system that generated this observation. Allows letters, numbers, spaces, and URL-safe symbols. Excludes URL-unsafe characters like quotes, angle brackets, and control characters.
conversational-intelligencePattern: ^[a-zA-Z0-9 _.-]+$Min length: 1Max length: 100Array of conversation IDs associated with this observation.
10Observation update accepted and is being processed.
Observation update acceptedMax length: 5121// Download the helper library from https://www.twilio.com/docs/node/install2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";34// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See http://twil.io/secure6const accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);910async function patchProfileObservation() {11const observation = await client.memory.v112.observations(13"mem_store_00000000000000000000000000",14"mem_profile_00000000000000000000000000",15"mem_observation_00000000000000000000000000"16)17.patch({18content:19"Updated: Customer expressed satisfaction with recent product update during support call. Follow-up scheduled.",20occurredAt: "2025-01-15T16:00:00Z",21source: "customer_service",22});2324console.log(observation.message);25}2627patchProfileObservation();
Response
1{2"message": "message"3}