List Observations
Legal information
Conversation Memory, including the APIs, may use artificial intelligence or machine learning technologies and is subject to the terms of the Predictive and Generative AI/ML Features Addendum. For more details on AI usage and data, see the AI Nutrition Facts.
Conversation Memory is not a HIPAA Eligible Service or PCI compliant and should not be enabled in workflows that are subject to HIPAA or PCI.
Conversation Memory is not intended for use with sensitive information about individuals. Twilio does not control what information comes from conversation channels and relies on you to ensure the data in customer profiles aligns with our acceptable use policy. Twilio does have limited guardrails in the form of a prompt exclusion that is designed to provide a minimal screening against inclusion of GDPR special category data. As a reminder our profile technology uses generative artificial intelligence. Because generative artificial intelligence can make mistakes, review all outputs to ensure that the profile is correct.
Conversations products are only available in the new Twilio Console. If your account hasn't been migrated, you'll be redirected to the legacy Console where these products won't appear.
GET/v1/Stores/{storeId}/Profiles/{profileId}/Observations
Base url: https://memory.twilio.com (base url)
Retrieve a paginated list of transient observations for a specific profile. Observations are sorted by creation time in descending order by default. Results can be filtered by source parameter. Supports response compression for large datasets.
Compression algorithms supported by the client (e.g., gzip, deflate, br)
gzip, deflate, brPattern: ^[a-zA-Z0-9, .-]*$Max length: 200A unique Memory Store ID using Twilio Type ID (TTID) format
mem_store_00000000000000000000000000Pattern: ^mem_(store|service)_[0-7][0-9a-z]{25}$The unique identifier for the profile using Twilio Type ID (TTID) format.
mem_profile_00000000000000000000000000Pattern: ^mem_profile_[0-7][0-9a-z]{25}$The maximum number of items to return per page, maximum of 1000.
50Minimum: 1Maximum: 1000Either 'ASC' or 'DESC' to sort results ascending or descending respectively.
DESCPossible values: ASCDESCFilter by source. Allows letters, numbers, spaces, and URL-safe symbols. Excludes URL-unsafe characters like quotes, angle brackets, and control characters.
customer service platformPattern: ^[a-zA-Z0-9 _.-]+$Min length: 1Max length: 100Filter observations created after this timestamp (inclusive).
2025-01-01T00:00:00ZFilter observations created before this timestamp (exclusive).
2025-01-31T23:59:59Z1// Download the helper library from https://www.twilio.com/docs/node/install2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";34// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See http://twil.io/secure6const accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);910async function listProfileObservations() {11const observations = await client.memory.v112.observations(13"mem_store_00000000000000000000000000",14"mem_profile_00000000000000000000000000"15)16.list({17orderBy: "DESC",18limit: 20,19});2021observations.forEach((o) => console.log(o.content));22}2324listProfileObservations();
Response
1{2"meta": {3"key": "key",4"pageSize": 50,5"nextToken": "nextToken",6"previousToken": "previousToken"7},8"observations": [9{10"content": "content",11"occurredAt": "2009-07-06T20:30:00Z",12"source": "conversational-intelligence",13"conversationIds": [14"conv_conversation_00000000000000000000000000"15],16"id": "mem_observation_00000000000000000000000000",17"createdAt": "2009-07-06T20:30:00Z",18"updatedAt": "2009-07-06T20:30:00Z"19}20]21}