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Import Profiles

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Conversation Memory, including the APIs, may use artificial intelligence or machine learning technologies and is subject to the terms of the Predictive and Generative AI/ML Features Addendum. For more details on AI usage and data, see the AI Nutrition Facts.

Conversation Memory is not a HIPAA Eligible Service or PCI compliant and should not be enabled in workflows that are subject to HIPAA or PCI.

Conversation Memory is not intended for use with sensitive information about individuals. Twilio does not control what information comes from conversation channels and relies on you to ensure the data in customer profiles aligns with our acceptable use policy. Twilio does have limited guardrails in the form of a prompt exclusion that is designed to provide a minimal screening against inclusion of GDPR special category data. As a reminder our profile technology uses generative artificial intelligence. Because generative artificial intelligence can make mistakes, review all outputs to ensure that the profile is correct.

Conversations products are only available in the new Twilio Console. If your account hasn't been migrated, you'll be redirected to the legacy Console where these products won't appear.

POST/v1/Stores/{storeId}/Profiles/Imports

Base url: https://memory.twilio.com (base url)

Initiate a profile import by requesting a pre-signed upload URL and an associated importId. Upload your CSV to the returned URL (single PUT). Query the import status endpoint to track processing progress. This endpoint creates the import task and allocates resources for subsequent ingestion.

Request

Authentication

Basic Auth

Path parameters

Property nameTypeRequiredPIIDescription

storeIdstring

required

A unique Memory Store ID using Twilio Type ID (TTID) format

Example: mem_store_00000000000000000000000000Pattern: ^mem_(store|service)_[0-7][0-9a-z]{25}$

Request body

Encoding type:application/json

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

filenamestring

required

The name of the file to generate a presigned URL

Max length: 255

fileSizeinteger

required

The size of the file in bytes (1 byte to 100 MiB)

Minimum: 1Maximum: 104857600

columnMappingsarray[object]

required

Mappings of CSV header columns to traits' fields

Min items: 2Max items: 100

Show columnMappings properties

Responses

201400401403404429500503

Import task created.

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

importIdstring

Optional

ID of the import task.

Example: mem_import_00000000000000000000000000Max length: 39

urlstring

Optional

Pre-signed URL to upload the CSV via a single PUT request.

Example:

https://unified-profiles-csv-upload-stage-us-east-1.s3.amazonaws.com/object.txt?AWSAccessKeyId=AKIAIOSFODNN7EXAMPLE&Signature=vjbyNxybdZaMmLa%2ByT372YEAiv4%3D&Expires=1741978496

Max length: 2048

Bad Request

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

Unauthorized

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

Forbidden

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

Not Found

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

This error indicates that you have sent too many requests to the API. You should retry according to the Retry-After response header.

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

Internal Server Error

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

Service Unavailable

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

Import Profiles

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function createProfilesImportV2() {
11  const import_ = await client.memory.v1
12    .imports("mem_store_00000000000000000000000000")
13    .create({
14      filename: "profiles_import.csv",
15      fileSize: 204800,
16      columnMappings: [
17        {
18          columnName: "first_name",
19          traitGroup: "Contact",
20          traitName: "firstName",
21        },
22        {
23          columnName: "last_name",
24          traitGroup: "Contact",
25          traitName: "lastName",
26        },
27        {
28          columnName: "email_address",
29          traitGroup: "Contact",
30          traitName: "email",
31        },
32      ],
33    });
34
35  console.log(import_.importId);
36}
37
38createProfilesImportV2();

Response

1{
2  "importId": "mem_import_00000000000000000000000000",
3  "url": "https://unified-profiles-csv-upload-stage-us-east-1.s3.amazonaws.com/object.txt?AWSAccessKeyId=AKIA..."
4}