Create Conversation Summaries
Legal information
Conversation Memory, including the APIs, may use artificial intelligence or machine learning technologies and is subject to the terms of the Predictive and Generative AI/ML Features Addendum. For more details on AI usage and data, see the AI Nutrition Facts.
Conversation Memory is not a HIPAA Eligible Service or PCI compliant and should not be enabled in workflows that are subject to HIPAA or PCI.
Conversation Memory is not intended for use with sensitive information about individuals. Twilio does not control what information comes from conversation channels and relies on you to ensure the data in customer profiles aligns with our acceptable use policy. Twilio does have limited guardrails in the form of a prompt exclusion that is designed to provide a minimal screening against inclusion of GDPR special category data. As a reminder our profile technology uses generative artificial intelligence. Because generative artificial intelligence can make mistakes, review all outputs to ensure that the profile is correct.
Conversations products are only available in the new Twilio Console. If your account hasn't been migrated, you'll be redirected to the legacy Console where these products won't appear.
POST/v1/Stores/{storeId}/Profiles/{profileId}/ConversationSummaries
Base url: https://memory.twilio.com (base url)
Create one or more conversation summaries associated with the specified profile. Supports both single summary creation and batch creation of up to 10 summaries. Supports request compression for large batch operations and response compression for the response. All summaries will be automatically indexed for semantic search capabilities. The content summary can be up to 4KB in length. Each summary will be created with a unique ID in Twilio Type ID (TTID) format.
Compression algorithms supported by the client (e.g., gzip, deflate, br)
gzip, deflate, brPattern: ^[a-zA-Z0-9, .-]*$Max length: 200Compression algorithm used for the request body (e.g., gzip, deflate, br)
gzipPossible values: gzipdeflatebrcompressA unique Memory Store ID using Twilio Type ID (TTID) format
mem_store_00000000000000000000000000Pattern: ^mem_(store|service)_[0-7][0-9a-z]{25}$The unique identifier for the profile using Twilio Type ID (TTID) format.
mem_profile_00000000000000000000000000Pattern: ^mem_profile_[0-7][0-9a-z]{25}$application/jsonArray of summaries to create in a single batch operation.
1Max items: 10Conversation summary creation accepted and is being processed.
Confirmation message for the operation.
Summaries creation acceptedMin length: 1Max length: 2551// Download the helper library from https://www.twilio.com/docs/node/install2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";34// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See http://twil.io/secure6const accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);910async function createProfileConversationSummary() {11const conversationSummary = await client.memory.v112.conversationSummaries(13"mem_store_00000000000000000000000000",14"mem_profile_00000000000000000000000000"15)16.create({17summaries: [18{19source: "conversational_intelligence",20content:21"Customer discussed billing concerns and was satisfied with the resolution provided during this conversation.",22occurredAt: "2025-01-15T15:00:00Z",23conversationId: "conv_conversation_00000000000000000000000000",24},25],26});2728console.log(conversationSummary.message);29}3031createProfileConversationSummary();
Response
1{2"message": "message"3}