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Lookup Profiles

(information)

Legal information

Conversation Memory, including the APIs, may use artificial intelligence or machine learning technologies and is subject to the terms of the Predictive and Generative AI/ML Features Addendum. For more details on AI usage and data, see the AI Nutrition Facts.

Conversation Memory is not a HIPAA Eligible Service or PCI compliant and should not be enabled in workflows that are subject to HIPAA or PCI.

Conversation Memory is not intended for use with sensitive information about individuals. Twilio does not control what information comes from conversation channels and relies on you to ensure the data in customer profiles aligns with our acceptable use policy. Twilio does have limited guardrails in the form of a prompt exclusion that is designed to provide a minimal screening against inclusion of GDPR special category data. As a reminder our profile technology uses generative artificial intelligence. Because generative artificial intelligence can make mistakes, review all outputs to ensure that the profile is correct.

Conversations products are only available in the new Twilio Console. If your account hasn't been migrated, you'll be redirected to the legacy Console where these products won't appear.

POST/v1/Stores/{storeId}/Profiles/Lookup

Base url: https://memory.twilio.com (base url)

Find profiles that contain a specific identifier value (for example a phone number or email address). Submit an identifier object specifying the idType and value. The value is normalized using the configured identity resolution settings (such as phone number formatting) prior to matching. Multiple matches are returned if more than one profile is associated with the identifier. Returns canonical profile IDs (the earliest ID if profiles have been merged) along with the normalized value actually searched.

Request

Authentication

Basic Auth

Path parameters

Property nameTypeRequiredPIIDescription

storeIdstring

required

A unique Memory Store ID using Twilio Type ID (TTID) format

Example: mem_store_00000000000000000000000000Pattern: ^mem_(store|service)_[0-7][0-9a-z]{25}$

Request body

Encoding type:application/json

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

idTypestring

required

Identifier type as configured in the service's Identity Resolution Settings.

Example: phoneMin length: 2Max length: 30

valuestring

required

Raw value captured for the identifier. The service may normalize this value according to the normalization rule defined in the identifier settings before storage or matching (for example E.164 formatting for phone numbers).

Example: +13175556789Max length: 255

Responses

200400401403404429500503

A list of profiles found.

Schema

Property nameTypeRequiredPIIDescriptionChild properties

normalizedValuestring

Optional

Identifier value after normalization that was used for the lookup.

Example: +13175556789Max length: 255

profilesarray[string]

Optional

Max items: 100

Bad Request

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

Unauthorized

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

Forbidden

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

Not Found

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

This error indicates that you have sent too many requests to the API. You should retry according to the Retry-After response header.

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

Internal Server Error

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

Service Unavailable

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

codeinteger<int32>

Optional

The Twilio error code.

Minimum: 100Maximum: 99999

messagestring

Optional

A human readable message describing the error.

Max length: 1024

moreInfostring

Optional

A URL to a Twilio error directory page with more information about the error code.

statusinteger<int32>

Optional

The HTTP status code for the error.

Minimum: 100Maximum: 599

Lookup Profiles

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function createProfilesLookup() {
11  const lookup = await client.memory.v1
12    .lookup("mem_store_00000000000000000000000000")
13    .create({
14      idType: "phone",
15      value: "1-317-555-6789",
16    });
17
18  console.log(lookup.normalizedValue);
19}
20
21createProfilesLookup();

Response

1{
2  "normalizedValue": "normalizedValue",
3  "profiles": [
4    "mem_profile_00000000000000000000000000"
5  ]
6}