Retrieve Observation
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Conversation Memory, including the APIs, may use artificial intelligence or machine learning technologies and is subject to the terms of the Predictive and Generative AI/ML Features Addendum. For more details on AI usage and data, see the AI Nutrition Facts.
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GET/v1/Stores/{storeId}/Profiles/{profileId}/Observations/{observationId}
Base url: https://memory.twilio.com (base url)
Retrieve a specific transient observation by its ID for the given profile.
A unique Memory Store ID using Twilio Type ID (TTID) format
mem_store_00000000000000000000000000Pattern: ^mem_(store|service)_[0-7][0-9a-z]{25}$The unique identifier for the profile using Twilio Type ID (TTID) format.
mem_profile_00000000000000000000000000Pattern: ^mem_profile_[0-7][0-9a-z]{25}$The observation ID.
mem_observation_00000000000000000000000000Pattern: ^mem_observation_[0-7][0-9a-z]{25}$Observation retrieved successfully.
The main content of the observation.
Customer expressed satisfaction with recent product update during support call.Min length: 1Max length: 4096The timestamp when the observation originally occurred.
2025-01-15T10:15:30ZThe source system that generated this observation. Allows letters, numbers, spaces, and URL-safe symbols. Excludes URL-unsafe characters like quotes, angle brackets, and control characters.
conversational-intelligencePattern: ^[a-zA-Z0-9 _.-]+$Min length: 1Max length: 100Array of conversation IDs associated with this observation.
10A unique identifier for the observation using Twilio Type ID (TTID) format.
mem_observation_00000000000000000000000000Pattern: ^mem_observation_[0-7][0-9a-z]{25}$The timestamp when the observation was created.
2025-01-15T10:30:45ZThe timestamp when the observation was last updated.
2025-01-15T10:30:45Z1// Download the helper library from https://www.twilio.com/docs/node/install2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";34// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See http://twil.io/secure6const accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);910async function fetchProfileObservation() {11const observation = await client.memory.v112.observations(13"mem_store_00000000000000000000000000",14"mem_profile_00000000000000000000000000",15"mem_observation_00000000000000000000000000"16)17.fetch();1819console.log(observation.content);20}2122fetchProfileObservation();
Response
1{2"id": "mem_observation_00000000000000000000000001",3"content": "Customer expressed frustration with billing process during call on 2025-01-15. Mentioned difficulty understanding charges.",4"source": "customer_service",5"occurredAt": "2025-01-15T14:30:00Z",6"conversationIds": [7"conv_conversation_00000000000000000000000000"8],9"createdAt": "2025-01-15T10:30:45Z",10"updatedAt": "2025-01-15T10:30:45Z"11}