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Frequently Asked Questions

How can I get the user's phone number in Autopilot?

Autopilot sends the user's phone number as a parameter (UserIdentifier) of the Task's HTTP Callback.

You can find all the parameters Autopilot sends here:

https://www.twilio.com/docs/autopilot/actions/autopilot-request

Is it possible to access the user's phone number as a variable of the Actions JSON in the Actions Bin?

Unfortunately not at this point. If you need the user's phone number you have to configure the Task with an HTTP Callback and get it as a parameter of that request in your application or Twilio Function.

When does an Autopilot Dialogue end?

An Autopilot dialogue ends in the following situations:

  • When a handoff is done.
  • When there is no listen or collect.
  • When the call is hang up.
  • When there is no activity for 4 hrs.
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