Autopilot sends the user's phone number as a parameter (
UserIdentifier) of the Task's HTTP Callback.
You can find all the parameters Autopilot sends here:
Is it possible to access the user's phone number as a variable of the Actions JSON in the Actions Bin?
Unfortunately not at this point. If you need the user's phone number you have to configure the Task with an HTTP Callback and get it as a parameter of that request in your application or Twilio Function.
Yes, you can learn more about the Autopilot Studio Widget in the links below:
You can record an Autopilot Call by implementing two steps:
1. Getting the CallSid
First, you need to get the CallSid. You can do this by pointing the first task the user hits (can be the greeting task) to your app. On the memory paramater passed on the webhook, there is a twilio.voice namespace that has the CallSid.
2. Starting the recording
Once you have the callSid, you can use the Recordings API to start the recording:
The Autopilot and Whatsapp message cost are charged separately. Autopilot is only charged on inbound messages that are handled by the bot.
For an inbound message and response:
Inbound Session Message: $0.005 (Whatsapp message cost) + $0.001 (Autopilot cost) = $0.006
Response Session Message: $0.005 (Whatsapp message cost) = $0.005
For an outbound template message and response:
Outbound Template Message: $0.0135 (Whatsapp message cost) = $0.0135
Inbound Session Message (User Response): $0.005 (Whatsapp message cost) + $0.001 (Autopilot cost) = $0.006
An Autopilot dialogue ends in the following situations:
- When a handoff is done.
- When there is no listen or collect.
- When the call is hung up.
- When there is no activity for 4 hrs.