How to hand off from Autopilot
The following guides instruct you how to hand off a conversation from an Autopilot bot to a human agent.
| Platform | Guide |
| Flex - Voice | https://www.twilio.com/docs/autopilot/actions/hand-off#handoff-to-task-router-or-flex |
| Flex - Messaging | https://www.twilio.com/docs/autopilot/guides/how-to-hand-off#for-messaging-2 |
| Flex - Programmable Chat | https://www.twilio.com/docs/autopilot/guides/how-to-hand-off#for-webchat |
| Programmable Voice - non-Task Router | https://www.twilio.com/docs/autopilot/actions/hand-off#handoff-to-programmable-voice |
| Programmable Voice - Task Router | https://www.twilio.com/docs/autopilot/actions/hand-off#handoff-to-task-router-or-flex |
| Programmable Messaging | Not Supported |
| Programmable Chat | https://www.twilio.com/docs/autopilot/guides/how-to-hand-off#for-programmable-chat |
| Studio - Pre/Post Dialogue Activity | https://www.twilio.com/docs/autopilot/guides/how-to-hand-off#for-messaging-1 |
| 3rd Party Chat Platforms | Not Supported |
Need some help?
We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Community Forums or browsing the Twilio tag on Stack Overflow.