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What's new

What's new with Autopilot?

Description Link

August 6, 2019
Autopilot is GA

Autopilot is now Generally Available. Read more in the blog.


June 18, 2019
Start Dialogues on any task with Target Task

An Autopilot URL pameter that enables you to start the Autopilot dialogue on any task by adding the TargetTask parameter to the Autopilot URL of any channel.

Target Task parameter for: Voice, SMS, Chat, Whatsapp, FB Messenger, Slack, Alexa, and Google Assistant

May 22, 2019
Programmable Chat support

Autopilot now directly supports Programmable Chat, allowing you to build chatbots for your website or mobile app, or deploy Assistants you’ve already built to Programmable Chat with just a few clicks — existing logic and configuration will work in Chat conversations with zero code changes.

Programmable Chat

May 22, 2019
Autopilot Studio Widget

A new Studio Widget that allows you to directly add Autopilot Assistants to your Studio flows. It also makes handing off messaging interactions from your bot to an agent a lot simpler.

Autopilot Studio Widget Reference Documentation

How to use variables with Autopilot + Studio

April 3, 2019
Build WhatsApp Bots

Build WhatsApp bots and connect your existing bots to WhatsApp with a few clicks.

WhatsApp Docs

Launch Announcement Blog Post

April 3, 2019
Collect Validation Webhook
Validate user answers with webhook during a collect flow.

Collect Validate Webhook

April 3, 2019
New <Autopilot> TwiML
You can use TwiML's <Autopilot> noun to connect a call to an Autopilot Conversational IVR.
<Autopilot> TwiML
April 3, 2019
Autopilot Command Line Interface (CLI)

Autopilot CLI, , new Task Editor and a new to route live calls to Autopilot Assistants.

CLI documentation

December 21, 2018
Build Facebook Messenger Bots

You can now build Facebook Messenger bots with Twilio Autopilot. Connect your bot with billions of users.

Facebook Messenger Configuration Documentation

Facebook Messenger Blog Post

December 12, 2018
Enhanced Action execution

Autopilot's enhanced action execution allows for more robust action sequences allowing any combination of the following sequence:

  • (Say, Show, or Remember) then ( Redirect, Collect, or Handoff)

Action Execution documentation

December 6, 2018
Collect supports free-form questions

Collect free-form questions documentation

November 29, 2018
Google Assistant support

Autopilot now supports a new channel — Google Assistant

October 17, 2018
Twilio Autopilot Public Beta Announced

Twilio Autopilot is now in Public Beta!

Introducing Twilio Autopilot — A conversational AI platform to build bots that work

August 22, 2018
Task Statistics API

The Task Statistics subresource gives you statistics on the Task such as the number of Samples and Fields associated with the Task.

Task Statistics API documentation

August 8, 2018
Task Actions API

The Task Actions subresource enables you to fetch and modify the JSON actions for a given task. The actions instruct an assistant how to perform a given Task.

Task Actions API documentation

July 25, 2018
Redirect Action

The Redirect action allows you to jump from one Task to another. When a Task is completed, Redirect gives you the ability to jump to a different task or retrieve the actions JSON from your application. This enables you to generate JSON dynamically based on your business logic.

Redirect Action documentation

June 20, 2018
Built-in Field Types

Built-in Field Types allow you to create fields of a common data type such as Date, Time, Number rather than defining them yourself as a custom Field Type. You should use built-in fields when possible given that they are optimized to understand this type of data.

List of Built-in Field Types

June 11, 2018

You can now add synonyms to custom Field Values. Synonyms allow you to specify different ways of saying the same field value. For example, if you are ordering coffee and one of the values for drink-size is 'Large', synonyms can be: 'big', 'massive', 'huge', 'really big'.

Field Values API

June 4, 2018
Remember Action

The Remember action allows you to store key-value pairs to provide context across different intents in the same dialog. For example, if you ask for the customer name, you want to remember it throughout the entire dialog.

Remember Action

April 18, 2018
New Autopilot API, Actions, and Console. Check them out!



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