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Release notes


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This dedicated Release Notes page is no longer updated. Updates to the Flex backend can be found on the Twilio Changelog(link takes you to an external page). The Flex UI and Webchat UI notes are updated at the Flex UI release notes and Flex WebChat UI release notes pages.


June 23, 2020

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Chat Monitoring for Flex is now available

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Contact center managers can now view a conversation of any messaging task (like Flex WebChat, SMS, WhatsApp, Facebook) between the agent and the customer in real-time. This feature allows managers to gain valuable insight, effectively train agents, solve problems and ensure that the contact center is meeting customer service standards.

Learn more here.


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