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Access Tokens

Access Tokens are short-lived tokens that you use to authenticate Twilio Client SDKs like Voice , Conversations, Sync and Video.

You create them on your server to verify a user’s identity and grant access to client API features. All tokens have a limited lifetime, configurable up to 24 hours. However, a best practice is to generate Access Tokens for the shortest amount of time feasible for your application.


Anatomy of an Access Token

Each Access Token is a JSON Web Token (JWT), an encoded JSON object with three parts: the header, the payload, and the signature. The following is an example Access Token generated for Conversations.


If you inspect it with the debugger at, you can further explore its content.


  "typ": "JWT",
  "alg": "HS256",
  "cty": "twilio-fpa;v=1" 

The header section encodes the format of the token:

  • typ is the type of token. Its value must be "JWT".
  • alg is the algorithm used to encode the token. Its value must be "HS256".
  • cty is the content-type and encodes the version of the Access Token. Its value must be "twilio-fpa;v=1".


  "jti": "SKxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx-1450471147",
  "iss": "SKxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
  "sub": "ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
  "iat": 1450471147,
  "nbf": 1450471147,
  "exp": 1450474747,
  "grants": {
    "identity": "user_name",
    "chat": {
      "service_sid": "ISxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"

The payload section describes the authorization granted:

  • jti is a unique identifier for the token. Your application can choose this identifier. The default helper library implementation includes the SID of the API key used to generate the token, and a unique random string.
  • iss is the issuer — the API key containing the secret used to sign the token.
  • sub is the SID of the Twilio Account to which access is scoped.
  • iat is the timestamp at which the token was issued.
  • nbf is an optional timestamp, before which the token will NOT be accepted.
  • exp is the timestamp at which the token will expire. Tokens have a maximum age of 24 hours.
  • grants is the list of permissions that the token grants. Grant properties and values will depend on the Twilio product and the needs of your specific use case.(See the Grants section below for more information.)


The signature section is a signed hash that serves to prove the authenticity of the token. It is the result of hashing the JWT header and payload together with your API key secret, which should only be known to your application and Twilio.

Create Access Tokens

Twilio Access Tokens are based on the JSON Web Token standard.

You can use one of Twilio's Helper Libraries to create Access Tokens quickly and programmatically.

Step 1: Find your Account SID

Every Access Token requires your Account SID, which you can find in your Twilio Console. This is how the AccessToken will tie a user's activity to a specific Twilio account.

Step 2: Create an API Key and Secret

Next, you need to create an API key. You can create API keys from the Twilio Console or with the REST API.

Note: You can create Access Tokens using Main and Standard API Keys. Creating Access Tokens is not yet supported with Restricted API Keys.

If you are creating a key to use with Twilio Video, you must create it in the US1 Region. Learn more in the Twilio Video documentation.

When you create the API key, you’ll be shown the key’s secret, which is used to sign the Access Token. For security, you will only be shown the secret at this time, so you need to store it with the key’s SID in a secure location for the next step.

Step 3: Generate an Access Token

Now use the information gathered in steps 1 and 2 to generate an Access Token using a Twilio Helper Library.

When creating an Access Token, you must provide:

  • Your Twilio Account SID
  • The API key SID and API key secret from step 2

You can also optionally provide any of the following JWT configuration values.

Parameter Description Example
identity The identity to associate with the Access Token. Typically, this will be a username in your system. Voice tokens may only contain alpha-numeric and underscore characters. user_name
ttl Time to live for the token, in seconds. 3600
nbf Token not before time, or the time before which the token will NOT be accepted. Values are in Epoch time. 1615404972
region The intended Twilio Region for the token. Currently only supported for Voice tokens. us1

Each Twilio product will also require at least one "grant", which will provide product-specific abilities to the user associated with an Access Token.

Programmable Voice access tokens limit the number of concurrent sessions for a given identity to ten. When the 11th instance of the identity is registered the oldest registration is removed.

Use a Helper Library to create Access Tokens

Below are code samples for creating Access Tokens with Twilio Helper Libraries. Click on a product below to jump to the related code samples.

Create an Access Token for Conversations

The Conversations SDK requires each Access Token to contain a ChatGrant. Each ChatGrant must contain the SID for your Conversation Service. Each Access Token will also contain an identity grant that associates an Access Token with a specific user.

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        Create an Access Token for Conversations

        Create an Access Token for Voice

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              Create an Access Token for the Voice SDKs

              The Voice SDKs require each Access Token to contain an identity grant and a VoiceGrant. The identity grant is what associates an Access Token with a specific user.

              Each VoiceGrant contains the following parameters:

              Parameter Type Description
              incomingAllow boolean Indicates whether or not the endpoint associated with this Access Token is allowed to receive incoming calls as the identity included in the Access Token
              outgoingApplicationSid string The SID of the TwiML App that Twilio will look to when making outgoing calls. (Note: This is required for using any of the Voice SDKs.)
              outgoingApplicationParams object Request parameters to send to the TwiML Application for outgoing calls
              pushCredentialSid string The SID of the Push Credential to use when registering to receive incoming call notifications (Mobile SDKs only)

              The payload of a decoded Voice AccessToken will look something like the following:

                "jti": "SKxxxx...-1643993631",
                "grants": {
                  "identity": "alice",
                  "voice": {
                    "incoming": {
                      "allow": true
                    "outgoing": {
                      "application_sid": "APxxxx..."
                    "push_credential_sid": "CRxxxx..."
                "iat": 1643993631,
                "exp": 1643997231,
                "iss": "SKxxxx...",
                "sub": "ACxxxx..."

              Create an Access Token for Video

              The API Key you use to create an Access Token for Twilio Video must be in the US1 region.

              The Video SDKs require each Access Token to contain an identity grant and a VideoGrant.

              The identity grant is what associates an Access Token with a specific user.

              Each VideoGrant contains an optional room parameter for a specific Room name or SID, which indicates the holder of the Access Token may only connect to the indicated Room.

              Learn more about Video Access Tokens on the User Identity & Access Tokens page.

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                    Create an Access Token for Video

                    Create an Access Token for Sync

                    Sync requires your Access Token to contain an identity grant and a SyncGrant. The identity grant is what associates an Access Token with a specific user.

                    The SyncGrant requires a serviceSid parameter containing the SID for your Sync Service.

                    Learn more about Sync Access Tokens on the Issuing Sync Tokens page.

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                          Create an Access Token for Sync

                          Step 4: Authenticate

                          Now you’re ready to use your token. For client-side SDKs like Conversations, Voice, and Video, you will need to get the stringified token to your client-side code via Ajax or some other means.

                          Refer to the Identity and Access Tokens guides in the product documentation for Video, Conversations, Sync for more details.

                          Managing the lifecycle of Access Tokens

                          Your can use API keys to manage the lifecycle of Access Tokens.

                          Since each Access Token was created using an API Key, you can delete the API key to revoke all of the Access Tokens related to that API Key.

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                          We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Stack Overflow Collective or browsing the Twilio tag on Stack Overflow.

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